Softwr

Customer Support · head to head

HappyFox vs RingCentral Video

HappyFox logo

HappyFox

Customer Support

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
RingCentral Video logo

RingCentral Video

Communication & Collaboration

Connected cloud communications

From
$19.99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; RingCentral Video unlimited calling is limited to the US and Canada markets; other international calls are charged per minute at the published international rates table
  • They diverge on capability: HappyFox covers Ticketing, RingCentral Video covers HD video conferencing.

Where they differ

Only the attributes on which HappyFox and RingCentral Video actually diverge.

Attributes where HappyFox and RingCentral Video differ
AttributeHappyFoxRingCentral Video
Starting price$29/month$19.99/month
PlatformsWeb, Ios, AndroidWeb, Windows, Macos, Ios, Android
CategoryCustomer SupportCommunication & Collaboration
Founded20121999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Microsoft Teams
  • Zapier

Only in RingCentral Video

  • HD video conferencing
  • Voice and video calling
  • Screen sharing
  • Virtual backgrounds
  • Recording and transcription
  • Chat and messaging
  • Calendar integration
  • Meeting attendee controls

Both cover

  • Salesforce
  • Slack
  • Jira
  • SOC2

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot RingCentral Video
  • Managing internal and customer support requests in one queuenot RingCentral Video

RingCentral Video

  • Cloud business phone system with video meetings and team messagingnot HappyFox
  • Replacing on-premise PBX hardware for distributed teamsnot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

RingCentral Video

  • Unlimited calling is limited to the US and Canada markets; other international calls are charged per minute at the published international rates table
  • The free trial is only for new subscribers and is capped at five users and two desktop phones, with SMS unavailable during the trial
  • Trial hardware must be returned within 21 days of trial cancellation to avoid hardware charges
  • Phone rental is available only with a multi-year contract
  • Automated, high volume or marketing SMS costs extra as RingCentral High Volume SMS, and TCR registration is required for SMS and MMS
  • A Mobile User extension is free to add but is billed at the same monthly rate as a Digital Line in any month it is used to make or receive a call
  • The Webinar 500 discount lasts one year on a one year commitment, after which pricing reverts to $75 per host per month or the then current retail price
  • Taxes and recovery fees including the Federal Universal Service Recovery Fee, E911 Service Fee and Compliance and Administrative Cost Recovery Fee are added on top
  • The advertised savings of up to 33% require paying annually

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

RingCentral Video

$19.99/month
  • Essentials$19.99/month
    • Video meetings
    • Phone service
    • Text messaging
  • Standard$27.99/month
    • Everything in Essentials
    • Advanced meeting controls
    • Call recording
  • Premium$34.99/month
    • Everything in Standard
    • Advanced security features
    • Compliance recording
  • Enterprise$undefined/month
    • Unlimited everything
    • Custom deployment
    • Dedicated account manager

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Choose RingCentral Video if

  • You need hd video conferencing.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want voice and video calling.
RingCentral Video review

Questions people ask

Is HappyFox or RingCentral Video better?
Neither clearly leads. HappyFox starts at $29/month and RingCentral Video at $19.99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or RingCentral Video?
HappyFox starts at $29/month and RingCentral Video at $19.99/month.
Does HappyFox or RingCentral Video run on more platforms?
HappyFox runs on Web, Ios, Android. RingCentral Video runs on Web, Windows, Macos, Ios, Android.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what RingCentral Video is typically brought in for.
What can HappyFox do that RingCentral Video cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management. RingCentral Video covers HD video conferencing, Voice and video calling, Screen sharing, Virtual backgrounds. Both handle Salesforce, Slack, Jira, SOC2.
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Related pages

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