Softwr

Communication & Collaboration · head to head

Chatwork vs Freshservice

Chatwork logo

Chatwork

Communication & Collaboration

Group chat for global teams, built to replace email with real-time communication

From
On request
Rated
-
Full reviewWebsite
Freshservice logo

Freshservice

Customer Support

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatwork no pricing figures or plan names are shown on the vendor's own homepage; only Sign up for free and Get Started buttons are offered, with pricing details requiring further navigation not present on the fetched page; Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up

Where they differ

Only the attributes on which Chatwork and Freshservice actually diverge.

Attributes where Chatwork and Freshservice differ
AttributeChatworkFreshservice
Starting priceOn request$19/month
Pricing modelquotesubscription
PlatformsWebWeb, Ios, Android
CategoryCommunication & CollaborationCustomer Support
FoundedUnknown2010

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatwork

Nothing recorded that Freshservice does not also cover.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

What people use each for

The jobs each tool is most often brought in to do.

Chatwork

No use cases recorded yet. See the Chatwork review.

Freshservice

  • IT service management and internal help desk ticketingnot Chatwork
  • Asset management and change control for IT teamsnot Chatwork

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatwork

  • No pricing figures or plan names are shown on the vendor's own homepage; only Sign up for free and Get Started buttons are offered, with pricing details requiring further navigation not present on the fetched page
  • The homepage highlights 256-bit encryption and ISO27001 certification as its main security claims without stating which plan tier includes them

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Pricing, plan by plan

Chatwork

On request

No published plan breakdown. See the Chatwork review.

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Which should you pick?

Choose Chatwork if

Nothing in the data separates Chatwork from Freshservice on the points above - pick on price and on how each one feels to use.

Chatwork review

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Questions people ask

Is Chatwork or Freshservice better?
Neither clearly leads. Chatwork starts at On request and Freshservice at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatwork or Freshservice?
Chatwork starts at On request and Freshservice at $19/month.
Does Chatwork or Freshservice run on more platforms?
Chatwork runs on Web. Freshservice runs on Web, Ios, Android.
What can Chatwork do that Freshservice cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base.
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