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Government · head to head

CentralSquare Asset Management vs Citizen

CentralSquare Asset Management logo

CentralSquare Asset Management

Government

Public sector enterprise asset management, sold for years as Lucity

From
On request
Rated
-
Full reviewWebsite
Citizen logo

Citizen

Government

Real-time Safety Alerts

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Citizen has a free tier, so it costs nothing to try first.
  • Each has a real cost: CentralSquare Asset Management the Lucity name is now only a suffix on a CentralSquare product, so long-standing customers should confirm which capabilities carry forward under the current release rather than assuming continuity from the Lucity they know.; Citizen no premium or paid features mentioned
  • They diverge on capability: CentralSquare Asset Management covers Esri ArcGIS integration, Citizen covers Real-time Alerts.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which CentralSquare Asset Management and Citizen actually diverge.

Attributes where CentralSquare Asset Management and Citizen differ
AttributeCentralSquare Asset ManagementCitizen
Starting priceOn requestFree
Pricing modelquotefreemium
Free tierNoYes
PlatformsWeb, iOS, Android, Cloud, On-premiseIos, Android
FoundedUnknown2016

Identical on both: user rating (Not yet rated), category (Government).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in CentralSquare Asset Management

  • Esri ArcGIS integration
  • Public works asset breadth
  • Citizen request intake
  • Condition assessment
  • Inspections
  • Suite integration

Only in Citizen

  • Real-time Alerts
  • 911 Monitoring
  • Live Video
  • Safety Map
  • Personal Safety
  • Emergency Services
  • Social Media
  • Location Services

What people use each for

The jobs each tool is most often brought in to do.

CentralSquare Asset Management

  • A city consolidating streets, water, parks and facilities maintenance into one asset register instead of four departmental spreadsheetsnot Citizen
  • A county needing auditable stormwater and backflow inspection records for a regulatory programmenot Citizen
  • A public works department wanting citizen-reported potholes and blocked drains to become work orders without manual re-keyingnot Citizen
  • A municipality already running CentralSquare finance that wants asset and work costs to land in the general ledger without an integration projectnot Citizen

Citizen

  • Citizen Servicesnot CentralSquare Asset Management
  • Records Managementnot CentralSquare Asset Management
  • Public Safetynot CentralSquare Asset Management
  • Civic Engagementnot CentralSquare Asset Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

CentralSquare Asset Management

  • The Lucity name is now only a suffix on a CentralSquare product, so long-standing customers should confirm which capabilities carry forward under the current release rather than assuming continuity from the Lucity they know.
  • CentralSquare is private-equity owned and grew by acquisition, so asset management competes for development attention against public safety and finance products with larger revenue, and its roadmap is not independently controlled.
  • Pricing is unpublished and quoted per municipality, and asset management is often presented alongside other suite modules, so a department must work to get a clean, unbundled number it can defend at council.
  • Esri ArcGIS is effectively a prerequisite for the spatial capability that makes the product worth buying, and that licence is a separate cost the software quote will not include.
  • It is North America focused, aligned to United States municipal practice, funding structures and regulatory programmes, which limits its fit for local authorities elsewhere.

Citizen

  • No premium or paid features mentioned
  • App is completely free with no monetization model disclosed
  • No in-app purchases or premium tier mentioned
  • Subscription or paid features may exist but not disclosed

Pricing, plan by plan

CentralSquare Asset Management

On request
  • CentralSquare Asset Management$undefined/year
    • Subscription or on-premise licensing, quoted per municipality
    • Priced on population, module selection and user counts
    • Esri ArcGIS licensing purchased separately

Citizen

Free
  • BasicFree
    • Real-time Alerts
    • Incident Feed
    • Safety Map

Which should you pick?

Choose CentralSquare Asset Management if

  • You need esri arcgis integration.
  • You work on Web, iOS, Android, Cloud, On-premise.
  • You also want public works asset breadth.
CentralSquare Asset Management review

Choose Citizen if

  • You need real-time alerts.
  • You want to start without paying.
  • You work on Ios, Android.
  • You also want 911 monitoring.
Citizen review

Questions people ask

Is CentralSquare Asset Management or Citizen better?
Neither clearly leads. CentralSquare Asset Management starts at On request and Citizen at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, CentralSquare Asset Management or Citizen?
Citizen has a free tier; the other does not. Paid plans start at On request for CentralSquare Asset Management and Free for Citizen.
Does CentralSquare Asset Management or Citizen run on more platforms?
CentralSquare Asset Management runs on Web, iOS, Android, Cloud, On-premise. Citizen runs on Ios, Android.
Can I use Citizen for free?
Yes. Citizen has a free tier, so you can try it without paying. CentralSquare Asset Management starts at On request.
What is CentralSquare Asset Management best used for?
CentralSquare Asset Management is most often used for a city consolidating streets, water, parks and facilities maintenance into one asset register instead of four departmental spreadsheets, a county needing auditable stormwater and backflow inspection records for a regulatory programme, a public works department wanting citizen-reported potholes and blocked drains to become work orders without manual re-keying, a municipality already running centralsquare finance that wants asset and work costs to land in the general ledger without an integration project. Of those, a city consolidating streets, water, parks and facilities maintenance into one asset register instead of four departmental spreadsheets and a county needing auditable stormwater and backflow inspection records for a regulatory programme are not what Citizen is typically brought in for.
What can CentralSquare Asset Management do that Citizen cannot?
CentralSquare Asset Management covers Esri ArcGIS integration, Public works asset breadth, Citizen request intake, Condition assessment. Citizen covers Real-time Alerts, 911 Monitoring, Live Video, Safety Map.

Answered from the vendors’ own pages

CentralSquare Asset Management: Can I still buy Lucity?

Not under that name alone. It is sold as CentralSquare Asset Management powered by Lucity, and quotes and contracts will use the CentralSquare name.

Citizen: How much does Citizen cost?

Citizen is available as a free app download for iOS and Android. The app includes core safety and alert features at no cost.

Source
CentralSquare Asset Management: Do I need Esri?

In practice yes. The spatial asset handling that distinguishes the product depends on ArcGIS, licensed separately from Esri.

Citizen: Are there paid features or premium subscriptions in Citizen?

Citizen's website does not mention paid features, premium subscriptions, or in-app purchases. All advertised features appear to be included in the free app.

Source
CentralSquare Asset Management: Is it cloud only?

No. Both hosted subscription and on-premise deployment are available, which matters for municipalities with data residency or network policy constraints.

CentralSquare Asset Management: Is pricing published?

No. It is quoted per municipality based on population, modules and users, usually through a public procurement process.

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