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Government · head to head

Citizen vs MyRec.com

Citizen logo

Citizen

Government

Real-time Safety Alerts

From
Free
Rated
-
Full reviewWebsite
MyRec.com logo

MyRec.com

Government

Recreation management for small parks departments, priced on your annual revenue with no contract

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Citizen has a free tier, so it costs nothing to try first.
  • Each has a real cost: Citizen no premium or paid features mentioned; MyRec.com the annual fee scales with department revenue, so a successful department pays more for the same software as its programme income grows.
  • They diverge on capability: Citizen covers Real-time Alerts, MyRec.com covers Revenue-based annual fee.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Citizen and MyRec.com actually diverge.

Attributes where Citizen and MyRec.com differ
AttributeCitizenMyRec.com
Starting priceFreeOn request
Pricing modelfreemiumPer year by department annual revenue
Free tierYesNo
PlatformsIos, AndroidWeb
Founded2016Unknown

Identical on both: user rating (Not yet rated), category (Government).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Citizen

  • Real-time Alerts
  • 911 Monitoring
  • Live Video
  • Safety Map
  • Personal Safety
  • Emergency Services
  • Social Media
  • Location Services

Only in MyRec.com

  • Revenue-based annual fee
  • Programme registration
  • Facility reservations
  • Point of sale
  • League scheduling
  • Everything included

What people use each for

The jobs each tool is most often brought in to do.

Citizen

  • Citizen Servicesnot MyRec.com
  • Records Managementnot MyRec.com
  • Public Safetynot MyRec.com
  • Civic Engagementnot MyRec.com

MyRec.com

  • A town recreation department of one or two staff moving off paper registration forms and a shared spreadsheetnot Citizen
  • A department that wants to choose its own payment processor rather than accept the software vendor ratenot Citizen
  • Replacing a system that charges per module, where every new programme type triggered an upsellnot Citizen
  • A department needing field permits and league scheduling without buying a facilities management suitenot Citizen

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Citizen

  • No premium or paid features mentioned
  • App is completely free with no monetization model disclosed
  • No in-app purchases or premium tier mentioned
  • Subscription or paid features may exist but not disclosed

MyRec.com

  • The annual fee scales with department revenue, so a successful department pays more for the same software as its programme income grows.
  • It is built for small and mid-sized departments and lacks the permitting, aquatics and multi-facility depth a large city requires.
  • Credit card processing is explicitly excluded from the fee, so the total cost depends on a merchant agreement the department must source and negotiate itself.
  • Integration surface is thin, with no meaningful connection to municipal ERP or finance systems, meaning revenue reconciliation is a manual export.
  • The vendor is small, so there is limited third-party consulting capacity and a narrow bench for support during peak registration periods.

Pricing, plan by plan

Citizen

Free
  • BasicFree
    • Real-time Alerts
    • Incident Feed
    • Safety Map

MyRec.com

On request
  • MyRec.com$undefined/year
    • Single annual fee calculated from department annual revenue
    • Third parties report entry around 2,850 to 3,445 USD per year
    • Site build, onboarding and training included

Which should you pick?

Choose Citizen if

  • You need real-time alerts.
  • You want to start without paying.
  • You work on Ios, Android.
  • You also want 911 monitoring.
Citizen review

Choose MyRec.com if

  • You need revenue-based annual fee.
  • You also want programme registration.
MyRec.com review

Questions people ask

Is Citizen or MyRec.com better?
Neither clearly leads. Citizen starts at Free and MyRec.com at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Citizen or MyRec.com?
Citizen has a free tier; the other does not. Paid plans start at Free for Citizen and On request for MyRec.com.
Does Citizen or MyRec.com run on more platforms?
Citizen runs on Ios, Android. MyRec.com runs on Web.
Can I use Citizen for free?
Yes. Citizen has a free tier, so you can try it without paying. MyRec.com starts at On request.
What is Citizen best used for?
Citizen is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what MyRec.com is typically brought in for.
What can Citizen do that MyRec.com cannot?
Citizen covers Real-time Alerts, 911 Monitoring, Live Video, Safety Map. MyRec.com covers Revenue-based annual fee, Programme registration, Facility reservations, Point of sale.

Answered from the vendors’ own pages

Citizen: How much does Citizen cost?

Citizen is available as a free app download for iOS and Android. The app includes core safety and alert features at no cost.

Source
MyRec.com: How is MyRec priced?

A single annual fee calculated from your department annual revenue, using a calculator on the MyRec site. Third parties report entry around 2,850 to 3,445 USD a year.

Citizen: Are there paid features or premium subscriptions in Citizen?

Citizen's website does not mention paid features, premium subscriptions, or in-app purchases. All advertised features appear to be included in the free app.

Source
MyRec.com: Is there a setup fee?

No. Site build, onboarding and training are included in the annual fee.

MyRec.com: Are card fees included?

No. Credit card processing is separate and you arrange your own merchant account.

MyRec.com: Is there a contract?

No long-term contract is required, which is unusual in municipal software.

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