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CRM · head to head

Capsule vs Helpjuice

Capsule logo

Capsule

CRM

Visual CRM for small teams

From
$19/month
Free plan
No
Full reviewWebsite
Helpjuice logo

Helpjuice

Customer Support

Knowledge base software for internal and customer-facing documentation

From
$249/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Capsule the free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline; Helpjuice no free plan is available, unlike some competitors that offer limited free tiers.
  • They diverge on capability: Capsule covers Contact management, Helpjuice covers Customizable Knowledge Base.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Capsule and Helpjuice actually diverge.

Attributes where Capsule and Helpjuice differ
AttributeCapsuleHelpjuice
Starting price$19/month$249/month
PlatformsWeb, Ios, Androidweb
CategoryCRMCustomer Support
Founded2008Unknown

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Capsule

  • Contact management
  • Deal tracking
  • Task management
  • Email sync
  • Activity timeline
  • Slack
  • Zapier
  • Google Apps

Only in Helpjuice

  • Customizable Knowledge Base
  • Advanced Analytics
  • AI Writer
  • AI Search & Chatbot
  • Version History
  • Single Sign-On
  • Integrations

What people use each for

The jobs each tool is most often brought in to do.

Capsule

  • Simple contact and pipeline CRM for a small teamnot Helpjuice
  • Tracking deals and follow-up tasksnot Helpjuice
  • Linking emails and notes to contact recordsnot Helpjuice
  • Multiple sales pipelines on the paid tiersnot Helpjuice

Helpjuice

  • Internal team documentationnot Capsule
  • Customer self-service support portalsnot Capsule
  • Reducing repetitive support ticketsnot Capsule
  • Centralizing company SOPs and processesnot Capsule

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Capsule

  • The free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
  • Contact ceilings gate every tier, from 30,000 on Starter to 120,000 on Advanced
  • Per-user prices are not shown as figures on the pricing page, only as tier names
  • Ultimate is quote-only

Helpjuice

  • No free plan is available, unlike some competitors that offer limited free tiers.
  • Entry-level pricing at $249/month is high relative to smaller knowledge base tools.
  • AI Suite features are gated behind the two higher-priced tiers rather than included at the base level.
  • Storage limits on lower tiers may be restrictive for media-heavy documentation.

Pricing, plan by plan

Capsule

$19/month
  • Starter$19/month
    • Contact management
    • Task tracking
  • Professional$39/month
    • Everything in Starter
    • Pipeline management
    • Reporting
  • Enterprise$99/month
    • Everything in Professional
    • Custom fields
    • API access

Helpjuice

$249/month
  • Knowledge Base$249/month
    • 30 users
    • 12GB storage
    • Analytics
  • AI-Knowledge Base$449/month
    • 100 users
    • 24GB storage
    • Full AI Suite
  • Unlimited AI-Knowledge Base$799/month
    • Unlimited users
    • 38GB storage
    • Complete AI Suite

Which should you pick?

Choose Capsule if

  • You need contact management.
  • You work on Web, Ios, Android.
  • You also want deal tracking.
Capsule review

Choose Helpjuice if

  • You need customizable knowledge base.
  • You work on web.
  • You also want advanced analytics.
Helpjuice review

Questions people ask

Is Capsule or Helpjuice better?
Neither clearly leads. Capsule starts at $19/month and Helpjuice at $249/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Capsule or Helpjuice?
Capsule starts at $19/month and Helpjuice at $249/month.
Does Capsule or Helpjuice run on more platforms?
Capsule runs on Web, Ios, Android. Helpjuice runs on web.
What is Capsule best used for?
Capsule is most often used for simple contact and pipeline crm for a small team, tracking deals and follow-up tasks, linking emails and notes to contact records, multiple sales pipelines on the paid tiers. Of those, simple contact and pipeline crm for a small team and tracking deals and follow-up tasks are not what Helpjuice is typically brought in for.
What can Capsule do that Helpjuice cannot?
Capsule covers Contact management, Deal tracking, Task management, Email sync. Helpjuice covers Customizable Knowledge Base, Advanced Analytics, AI Writer, AI Search & Chatbot.

Answered from the vendors’ own pages

Capsule: How long is the free trial for Capsule CRM paid plans?

Capsule CRM offers a 14-day free trial with no credit card required. None of the paid plan features are limited during the trial period.

Source
Helpjuice: Does Helpjuice offer a free trial?

Yes, Helpjuice offers a 14-day free trial with full access to all features and no credit card required.

Source
Capsule: What is the maximum number of contacts included in Capsule's free plan?

The free plan allows up to 250 contacts and supports a maximum of 2 users with 1 sales pipeline.

Source
Helpjuice: What happens to my account after the trial ends?

The account becomes inactive after the trial, but data is saved indefinitely until the account is upgraded to a paid plan.

Source
Capsule: Does Capsule CRM offer annual billing discounts?

Yes, when you choose annual billing instead of monthly, Capsule CRM offers up to 15% discount on your subscription.

Source
Helpjuice: How is a 'user' defined for billing purposes?

A user is defined as every person who has credentials to log into the knowledge base, which determines plan tier pricing.

Source
Capsule: Can I cancel my Capsule CRM account anytime or are there long-term commitments?

You can cancel your Capsule account at any time, and there are zero setup fees when opening an account.

Source
Helpjuice: Are discounts available?

Helpjuice offers discounts for nonprofits and educational institutions upon request, along with a 100% money-back guarantee.

Source
Capsule: Does Capsule CRM support importing data from spreadsheets or other tools?

Yes, Capsule CRM supports data migration from spreadsheets and select integrations like Xero and Zendesk.

Source
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