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CRM · head to head

Apptivo vs Helpjuice

Apptivo logo

Apptivo

CRM

A bundle of around fifty business apps sold on one per-user subscription

From
On request
Free plan
No
Full reviewWebsite
Helpjuice logo

Helpjuice

Customer Support

Knowledge base software for internal and customer-facing documentation

From
$249/month
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: Apptivo the tiers gate the number of apps rather than only the depth, so a business that buys Lite at 15 US dollars because of the CRM and later needs an app in the 46-app Premium set faces a 67 per cent per-seat increase to unlock it.; Helpjuice no free plan is available, unlike some competitors that offer limited free tiers.
  • They diverge on capability: Apptivo covers CRM core, Helpjuice covers Customizable Knowledge Base.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Apptivo and Helpjuice actually diverge.

Attributes where Apptivo and Helpjuice differ
AttributeApptivoHelpjuice
Starting priceOn request$249/month
Pricing modelPer user per monthsubscription
PlatformsWeb, iOS, Androidweb
CategoryCRMCustomer Support

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Apptivo

  • CRM core
  • Invoicing and estimates
  • Project management
  • Field service
  • Help desk
  • Procurement and inventory
  • Custom apps and fields
  • Workflow automation

Only in Helpjuice

  • Customizable Knowledge Base
  • Advanced Analytics
  • AI Writer
  • AI Search & Chatbot
  • Version History
  • Single Sign-On
  • Integrations

What people use each for

The jobs each tool is most often brought in to do.

Apptivo

  • A ten-person consultancy that wants CRM, project timesheets and invoicing on one subscription instead of stitching three tools togethernot Helpjuice
  • A distributor needing quotes, purchase orders and stock levels against the same customer record without an integration projectnot Helpjuice
  • A service business replacing a spreadsheet-driven help desk that also wants the ticket history visible on the sales contactnot Helpjuice
  • A business already paying separately for CRM, invoicing and project tools that wants to cut vendor count and consolidate billingnot Helpjuice

Helpjuice

  • Internal team documentationnot Apptivo
  • Customer self-service support portalsnot Apptivo
  • Reducing repetitive support ticketsnot Apptivo
  • Centralizing company SOPs and processesnot Apptivo

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Apptivo

  • The tiers gate the number of apps rather than only the depth, so a business that buys Lite at 15 US dollars because of the CRM and later needs an app in the 46-app Premium set faces a 67 per cent per-seat increase to unlock it.
  • Workflow automation is capped at 25 rules on both Lite and Premium, which is low for any business automating more than a basic sales process, and lifting it means jumping to Ultimate at 40 US dollars.
  • Each app is shallower than the dedicated product it replaces, so teams that outgrow one module end up buying a specialist tool anyway and lose the single-record advantage that justified the suite.
  • There is no free tier, only a 30-day trial, so evaluating the breadth properly against real data requires paying or rushing the trial window.
  • The interface is dense and inconsistent between apps because they were built over many years, which lengthens onboarding and produces persistent user complaints in teams that are not technically confident.

Helpjuice

  • No free plan is available, unlike some competitors that offer limited free tiers.
  • Entry-level pricing at $249/month is high relative to smaller knowledge base tools.
  • AI Suite features are gated behind the two higher-priced tiers rather than included at the base level.
  • Storage limits on lower tiers may be restrictive for media-heavy documentation.

Pricing, plan by plan

Apptivo

On request
  • Lite$15/month
    • 18 apps
    • 100 custom fields per app
    • 25 workflows
  • Premium$25/month
    • 46 apps
    • 250 custom fields per app
    • 25 workflows
  • Ultimate$40/month
    • All apps
    • 350 custom fields per app
    • 150 workflows
  • Enterprise$undefined/month
    • 500 custom fields per app
    • 300 workflows
    • 100 custom dashboards

Helpjuice

$249/month
  • Knowledge Base$249/month
    • 30 users
    • 12GB storage
    • Analytics
  • AI-Knowledge Base$449/month
    • 100 users
    • 24GB storage
    • Full AI Suite
  • Unlimited AI-Knowledge Base$799/month
    • Unlimited users
    • 38GB storage
    • Complete AI Suite

Which should you pick?

Choose Apptivo if

  • You need crm core.
  • You work on Web, iOS, Android.
  • You also want invoicing and estimates.
Apptivo review

Choose Helpjuice if

  • You need customizable knowledge base.
  • You work on web.
  • You also want advanced analytics.
Helpjuice review

Questions people ask

Is Apptivo or Helpjuice better?
Neither clearly leads. Apptivo starts at On request and Helpjuice at $249/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Apptivo or Helpjuice?
Apptivo starts at On request and Helpjuice at $249/month.
Does Apptivo or Helpjuice run on more platforms?
Apptivo runs on Web, iOS, Android. Helpjuice runs on web.
What is Apptivo best used for?
Apptivo is most often used for a ten-person consultancy that wants crm, project timesheets and invoicing on one subscription instead of stitching three tools together, a distributor needing quotes, purchase orders and stock levels against the same customer record without an integration project, a service business replacing a spreadsheet-driven help desk that also wants the ticket history visible on the sales contact, a business already paying separately for crm, invoicing and project tools that wants to cut vendor count and consolidate billing. Of those, a ten-person consultancy that wants crm, project timesheets and invoicing on one subscription instead of stitching three tools together and a distributor needing quotes, purchase orders and stock levels against the same customer record without an integration project are not what Helpjuice is typically brought in for.
What can Apptivo do that Helpjuice cannot?
Apptivo covers CRM core, Invoicing and estimates, Project management, Field service. Helpjuice covers Customizable Knowledge Base, Advanced Analytics, AI Writer, AI Search & Chatbot.

Answered from the vendors’ own pages

Apptivo: Does Apptivo have a free plan?

No. There is a 30-day free trial; the cheapest ongoing plan is Lite at 15 US dollars per user per month billed annually.

Helpjuice: Does Helpjuice offer a free trial?

Yes, Helpjuice offers a 14-day free trial with full access to all features and no credit card required.

Source
Apptivo: What is the real difference between Lite and Premium?

Mostly app count and dashboards: Lite opens 18 apps, Premium opens 46 with custom dashboards. Check which specific app you need before choosing on price.

Helpjuice: What happens to my account after the trial ends?

The account becomes inactive after the trial, but data is saved indefinitely until the account is upgraded to a paid plan.

Source
Apptivo: Is monthly billing more expensive?

Yes, by roughly a third. Lite is 15 annually versus 20 monthly, Premium 25 versus 30, Ultimate 40 versus 50.

Helpjuice: How is a 'user' defined for billing purposes?

A user is defined as every person who has credentials to log into the knowledge base, which determines plan tier pricing.

Source
Apptivo: Are all fifty apps really included?

Only on the top tiers. The lower tiers include a subset, and the app list per tier is the thing to verify before buying.

Helpjuice: Are discounts available?

Helpjuice offers discounts for nonprofits and educational institutions upon request, along with a 100% money-back guarantee.

Source
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