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Software · head to head

Capsule vs Webex

Capsule logo

Capsule

Software

Visual CRM for small teams

From
$19/month
Rated
-
Full reviewWebsite
Webex logo

Webex

Software

Video conferencing and collaboration platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Webex has a free tier, so it costs nothing to try first.
  • Each has a real cost: Capsule the free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline; Webex listed on UK G-Cloud at £405 to £1,500 per unit per day for Cisco Webex Contact Centre, via reseller Node4 Ltd
  • They diverge on capability: Capsule covers Contact management, Webex covers Video meetings.

Where they differ

Only the attributes on which Capsule and Webex actually diverge.

Attributes where Capsule and Webex differ
AttributeCapsuleWebex
Starting price$19/monthFree
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Windows, Macos, Ios, Android
Founded20081995

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Capsule

  • Contact management
  • Deal tracking
  • Task management
  • Email sync
  • Activity timeline
  • Zapier
  • Google Apps
  • GDPR

Only in Webex

  • Video meetings
  • Screen sharing
  • Recording
  • Virtual backgrounds
  • Chat
  • Whiteboard
  • Breakout rooms
  • Outlook

Both cover

  • Slack
  • Cloud deployment
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Capsule

  • Simple contact and pipeline CRM for a small teamnot Webex
  • Tracking deals and follow-up tasksnot Webex
  • Linking emails and notes to contact recordsnot Webex
  • Multiple sales pipelines on the paid tiersnot Webex

Webex

  • Video meetingsnot Capsule
  • Team collaborationnot Capsule
  • Customer callsnot Capsule
  • Trainingnot Capsule

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Capsule

  • The free plan is capped at 2 users, 250 contacts, 5 custom fields and a single pipeline
  • Contact ceilings gate every tier, from 30,000 on Starter to 120,000 on Advanced
  • Per-user prices are not shown as figures on the pricing page, only as tier names
  • Ultimate is quote-only

Webex

  • Listed on UK G-Cloud at £405 to £1,500 per unit per day for Cisco Webex Contact Centre, via reseller Node4 Ltd

Pricing, plan by plan

Capsule

$19/month
  • Starter$19/month
    • Contact management
    • Task tracking
  • Professional$39/month
    • Everything in Starter
    • Pipeline management
    • Reporting
  • Enterprise$99/month
    • Everything in Professional
    • Custom fields
    • API access

Webex

Free
  • FreeFree
    • Unlimited 1:1 meetings
    • 100 participants
    • 40-minute limit for group
  • Standard$13.5/month
    • Unlimited meetings
    • 300 participants
    • Cloud recording

Which should you pick?

Choose Capsule if

  • You need contact management.
  • You work on Web, Ios, Android.
  • You also want deal tracking.
Capsule review

Choose Webex if

  • You need video meetings.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want screen sharing.
Webex review

Questions people ask

Is Capsule or Webex better?
Neither clearly leads. Capsule starts at $19/month and Webex at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Capsule or Webex?
Webex has a free tier; the other does not. Paid plans start at $19/month for Capsule and Free for Webex.
Does Capsule or Webex run on more platforms?
Capsule runs on Web, Ios, Android. Webex runs on Web, Windows, Macos, Ios, Android.
Can I use Webex for free?
Yes. Webex has a free tier, so you can try it without paying. Capsule starts at $19/month.
What is Capsule best used for?
Capsule is most often used for simple contact and pipeline crm for a small team, tracking deals and follow-up tasks, linking emails and notes to contact records, multiple sales pipelines on the paid tiers. Of those, simple contact and pipeline crm for a small team and tracking deals and follow-up tasks are not what Webex is typically brought in for.
What can Capsule do that Webex cannot?
Capsule covers Contact management, Deal tracking, Task management, Email sync. Webex covers Video meetings, Screen sharing, Recording, Virtual backgrounds. Both handle Slack, Cloud deployment, Web support.
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