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Technology · head to head

Canny vs Lattice

Canny logo

Canny

Technology

Capture, organize, and analyze product feedback

From
Free
Rated
-
Full reviewWebsite
Lattice logo

Lattice

HR

People management platform for growing companies

From
$4/month
Rated
-
Full reviewWebsite

The short version

  • Only Canny has a free tier, so it costs nothing to try first.
  • Each has a real cost: Canny tracked user pricing model causes costs to balloon as product grows and engagement increases, creating perverse incentive where more successful feedback gathering means higher costs; Lattice a $4,000 minimum annual agreement applies, so the per seat prices only describe the cost above that floor
  • They diverge on capability: Canny covers Feedback boards, Lattice covers Performance reviews.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Canny and Lattice actually diverge.

Attributes where Canny and Lattice differ
AttributeCannyLattice
Starting priceFree$4/month
Free tierYesNo
PlatformsWeb, Claude AI (MCP)Web, Ios, Android, Api
CategoryTechnologyHR

Identical on both: pricing model (subscription), user rating (Not yet rated), founded (2015).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Canny

  • Feedback boards
  • Voting system
  • Roadmap planning
  • Changelog
  • User segmentation
  • Status updates
  • Admin moderation
  • Analytics

Only in Lattice

  • Performance reviews
  • OKRs & goal tracking
  • Employee engagement surveys
  • 1-on-1 meetings
  • Continuous feedback
  • Compensation management
  • Career development
  • People analytics

Both cover

  • Slack
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Canny

  • Feature request managementnot Lattice
  • Product roadmappingnot Lattice
  • Customer feedback collectionnot Lattice
  • Changelog communicationnot Lattice
  • User engagementnot Lattice

Lattice

  • Running performance reviews, goals and engagement surveysnot Canny
  • Managing compensation cycles and career development frameworksnot Canny

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Canny

  • Tracked user pricing model causes costs to balloon as product grows and engagement increases, creating perverse incentive where more successful feedback gathering means higher costs
  • Limited integrations on Core plan; must upgrade to Pro to connect with Jira and Linear
  • Lacks built-in analytics for identifying themes and patterns across hundreds of feedback requests without manual tagging
  • Customizations limited for public-facing interfaces regarding branding and information presentation
  • Autopilot AI cannot be linked to product knowledge bases to better understand products and improve function
  • Slow response times reported by users, affecting feedback management efficiency
  • Limited custom user fields and manual data updates require API access

Lattice

  • A $4,000 minimum annual agreement applies, so the per seat prices only describe the cost above that floor
  • Billing is annual only
  • The platform is sold as three separate base products at $10, $8 and $4 per seat per month, so a full deployment stacks rather than being one price
  • Compensation and Grow are further add ons at $6 and $4 per seat per month on top

Pricing, plan by plan

Canny

Free
  • FreeFree
    • Up to 100 tracked users
    • Unlimited feedback
    • 1 board
  • Starter$400/month
    • 1,000 tracked users
    • Unlimited boards
    • Private boards
  • Growth$900/month
    • 5,000 tracked users
    • API access
    • SSO
  • Business$undefined/month
    • Unlimited tracked users
    • White label
    • SLA

Lattice

$4/month
  • Engagement$4/month
    • Pulse surveys
    • Onboarding & Exit
    • Surveys
  • Goals & OKRs$8/month
    • Cascading Goals
    • Progress Updates
    • Configurable setup
  • Performance$10/month
    • Performance Reviews
    • Succession Planning
    • Promotions

Which should you pick?

Choose Canny if

  • You need feedback boards.
  • You want to start without paying.
  • You work on Web, Claude AI (MCP).
  • You also want voting system.
Canny review

Choose Lattice if

  • You need performance reviews.
  • You work on Web, Ios, Android, Api.
  • You also want okrs & goal tracking.
Lattice review

Questions people ask

Is Canny or Lattice better?
Neither clearly leads. Canny starts at Free and Lattice at $4/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Canny or Lattice?
Canny has a free tier; the other does not. Paid plans start at Free for Canny and $4/month for Lattice.
Does Canny or Lattice run on more platforms?
Canny runs on Web, Claude AI (MCP). Lattice runs on Web, Ios, Android, Api.
Can I use Canny for free?
Yes. Canny has a free tier, so you can try it without paying. Lattice starts at $4/month.
What is Canny best used for?
Canny is most often used for feature request management, product roadmapping, customer feedback collection, changelog communication. Of those, feature request management and product roadmapping are not what Lattice is typically brought in for.
What can Canny do that Lattice cannot?
Canny covers Feedback boards, Voting system, Roadmap planning, Changelog. Lattice covers Performance reviews, OKRs & goal tracking, Employee engagement surveys, 1-on-1 meetings. Both handle Slack, GDPR.

Answered from the vendors’ own pages

Canny: Does Canny offer a free plan?

Yes. Canny offers a free plan that allows collecting up to 100 feedback ideas. Free users get basic features without roadmap, changelog, or integrations.

Source
Lattice: What is the minimum cost to use Lattice?

Lattice requires a minimum annual spend of $4,000. Base products are priced at $4-$10 per seat per month, depending on the module selected.

Source
Canny: How is Canny priced?

Canny pricing scales based on tracked users. Core starts at $19/month (100 users, annual), Pro starts at $79/month (100 users, annual). Prices increase as tracked users grow.

Source
Lattice: Does Lattice include setup or implementation fees?

No implementation fees are charged for Lattice performance management software. All contracts include dedicated human support.

Source
Canny: What is a tracked user in Canny?

A tracked user is anyone who posts, votes, or comments on your Canny board or embedded widget. Each unique end user counts once and the count accumulates.

Source
Lattice: What add-on features are available?

Lattice offers two add-on modules: Compensation (+$6/seat/month) and Grow (+$4/seat/month), which can be added to any base product.

Source
Canny: What is Canny Autopilot?

Canny Autopilot is an AI feature that automatically captures feature requests from communication tools like Gong, Intercom, Slack, and Zendesk. It prioritizes requests by revenue impact.

Source
Canny: Does Canny have a public roadmap feature?

Yes. Canny provides a public roadmap where customers can see what is planned, building, and shipped. Customers can vote on features and watch their feedback progress.

Source
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