Cannyvs
Productboard
Productboard: Product feedback and roadmap platform with better analytics for identifying trends; offers more transparent pricing and stronger integrations.
Canny
Capture, organize, and analyze product feedback
As of 30 August 2026, Canny has a free plan and paid plans start at $400/month. Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap. Softwr lists it under Technology. Canny is made by Canny Inc, launched in 2017, available on Web.
Overview
What Canny does
Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap. Make informed product decisions with a complete view of what your customers want.
What people use it for
- Feature request management
- Product roadmapping
- Customer feedback collection
- Changelog communication
- User engagement
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Canny.
- Tracked user pricing model causes costs to balloon as product grows and engagement increases, creating perverse incentive where more successful feedback gathering means higher costs
- Limited integrations on Core plan; must upgrade to Pro to connect with Jira and Linear
- Lacks built-in analytics for identifying themes and patterns across hundreds of feedback requests without manual tagging
- Customizations limited for public-facing interfaces regarding branding and information presentation
- Autopilot AI cannot be linked to product knowledge bases to better understand products and improve function
- Slow response times reported by users, affecting feedback management efficiency
- Limited custom user fields and manual data updates require API access
Cross-shopped
What people choose instead of Canny
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- CannyvsAha!
Aha!: Product roadmap software with integrated strategy and prioritization tools; comprehensive solution for product management with fixed pricing.
- CannyvsLinear
Linear: Modern issue tracking and product development tool; provides lightweight alternative for teams managing product features and feedback within their development workflow.
Pricing
What Canny costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Free
Free
- Up to 100 tracked users
- Unlimited feedback
- 1 board
- Basic integrations
- Public roadmap
Starter
$400 /mo
- 1,000 tracked users
- Unlimited boards
- Private boards
- Custom domain
- Advanced analytics
Growth
$900 /mo
- 5,000 tracked users
- API access
- SSO
- Custom fields
- Priority support
Business
On request
- Unlimited tracked users
- White label
- SLA
- Dedicated CSM
- Custom integrations
Capabilities
Features
Feedback boards
Voting system
Roadmap planning
Changelog
User segmentation
Status updates
Admin moderation
Analytics
Slack
Integration with Slack
Intercom
Integration with Intercom
Zendesk
Integration with Zendesk
Jira
Integration with Jira
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
Does Canny offer a free plan?
Yes. Canny offers a free plan that allows collecting up to 100 feedback ideas. Free users get basic features without roadmap, changelog, or integrations.
SourceHow is Canny priced?
Canny pricing scales based on tracked users. Core starts at $19/month (100 users, annual), Pro starts at $79/month (100 users, annual). Prices increase as tracked users grow.
SourceWhat is a tracked user in Canny?
A tracked user is anyone who posts, votes, or comments on your Canny board or embedded widget. Each unique end user counts once and the count accumulates.
SourceWhat is Canny Autopilot?
Canny Autopilot is an AI feature that automatically captures feature requests from communication tools like Gong, Intercom, Slack, and Zendesk. It prioritizes requests by revenue impact.
SourceDoes Canny have a public roadmap feature?
Yes. Canny provides a public roadmap where customers can see what is planned, building, and shipped. Customers can vote on features and watch their feedback progress.
SourceBehind it
Who makes Canny
- Company
- Canny Inc
- Based in
- San Francisco, CA
- Founders
- Andrew Rasmussen, Sarah Hum
Timeline
Canny over time
- Founded2015-01-01
Canny founded by Andrew Rasmussen and Sarah Hum
Source
Keep looking
Where to go from Canny
- Canny alternativesEvery product people weigh against it
- Canny pricingPlans, floors and what the tiers exclude
- Canny badgesWhich rules it meets, and the figure behind each
- All Technology softwareThe full category
- Best Technology softwareThe shortlist, and how it was cut
Best Technology software for
Compare Canny with
- Productboard
- Aha!
- Linear
- Userpilot
- PostHog
- Mixpanel
- Segment
- Maze
- Amplitude
- Pendo
- Sentry
- Asana
- Vercel
- Zeta
- Attio
- CloudAMQP
- Dropbox
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Softwr does not host reviews and shows no star rating for Canny, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
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