Softwr

E-Commerce · head to head

BackToMe vs Vendure

BackToMe logo

BackToMe

E-Commerce

Right-of-withdrawal handling for European e-commerce

From
€25/month
Rated
-
Full reviewWebsite
Vendure logo

Vendure

E-Commerce

Modern headless GraphQL commerce framework

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: BackToMe the scope is European consumer law. A merchant selling outside the EU has no use for it.; Vendure pricing is custom-quoted per project with no published tiers or starting price
  • They diverge on capability: BackToMe covers Floating withdrawal button, Vendure covers GraphQL API.
  • Prices and features above were last checked on 15 September 2026.

Where they differ

Only the attributes on which BackToMe and Vendure actually diverge.

Attributes where BackToMe and Vendure differ
AttributeBackToMeVendure
Starting price€25/monthOn request
Pricing modelsubscriptionquote
PlatformsWebSelf-hosted, Vendure Cloud
FoundedUnknown2019

Identical on both: free tier (No), user rating (Not yet rated), category (E-Commerce).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BackToMe

  • Floating withdrawal button
  • Automatic acknowledgement
  • Sealed archiving
  • Withdrawal dashboard
  • One-click proof export
  • Multi-store from one account

Only in Vendure

  • GraphQL API
  • TypeScript native
  • Plugin architecture
  • Admin UI
  • Multi-channel
  • Asset management
  • Order workflow
  • Faceted search

What people use each for

The jobs each tool is most often brought in to do.

BackToMe

  • Meeting EU Directive 2023/2673 withdrawal obligationsnot Vendure
  • Producing dated proof of a cancellation in a customer disputenot Vendure
  • Handling withdrawal requests across several EU languagesnot Vendure
  • Running one withdrawal process across multiple storefrontsnot Vendure
  • Passing a consumer-protection audit with exportable recordsnot Vendure

Vendure

  • B2B complex commerce workflowsnot BackToMe
  • Multi-brand and multi-currency operationsnot BackToMe
  • Custom pricing and contract managementnot BackToMe

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BackToMe

  • The scope is European consumer law. A merchant selling outside the EU has no use for it.
  • The site and dashboard are French. The customer-facing button covers 24 EU languages, but the merchant side is not multilingual.
  • One price, one feature set. There is no tier for a shop that wants only the archive or only the button.
  • It runs as an injected script on the storefront, so a shop with a strict content security policy has an extra step before the button will render.
  • A young French vendor with no independent review coverage, so there is nothing outside the vendor's own material to corroborate the archive's evidentiary weight.

Vendure

  • Pricing is custom-quoted per project with no published tiers or starting price
  • Requires implementation partner or in-house development; no low-code or no-code option
  • GPLv3 free tier (Vendure Core) has different licensing than commercial product

Pricing, plan by plan

BackToMe

€25/month
  • Monthly$25/month
    • Per active store, excluding VAT
    • Unlimited withdrawal requests
    • 24 EU languages
  • Annual$250/year
    • Per store, excluding VAT
    • Two months free against the monthly rate
    • Everything in the monthly plan

Vendure

On request
  • Platform (Self-hosted)$null/annual
    • Flat annual subscription
    • No GMV, order, user, or capability-based charges
    • Complete Platform feature set
  • Vendure Cloud$null/annual
    • Managed platform option
    • Same Platform feature set as self-hosted
    • Pricing not specified on website

Which should you pick?

Choose BackToMe if

  • You need floating withdrawal button.
  • You also want automatic acknowledgement.
BackToMe review

Choose Vendure if

  • You need graphql api.
  • You work on Self-hosted, Vendure Cloud.
  • You also want typescript native.
Vendure review

Questions people ask

Is BackToMe or Vendure better?
Neither clearly leads. BackToMe starts at €25/month and Vendure at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BackToMe or Vendure?
BackToMe starts at €25/month and Vendure at On request.
Does BackToMe or Vendure run on more platforms?
BackToMe runs on Web. Vendure runs on Self-hosted, Vendure Cloud.
What is BackToMe best used for?
BackToMe is most often used for meeting eu directive 2023/2673 withdrawal obligations, producing dated proof of a cancellation in a customer dispute, handling withdrawal requests across several eu languages, running one withdrawal process across multiple storefronts. Of those, meeting eu directive 2023/2673 withdrawal obligations and producing dated proof of a cancellation in a customer dispute are not what Vendure is typically brought in for.
What can BackToMe do that Vendure cannot?
BackToMe covers Floating withdrawal button, Automatic acknowledgement, Sealed archiving, Withdrawal dashboard. Vendure covers GraphQL API, TypeScript native, Plugin architecture, Admin UI.

Answered from the vendors’ own pages

BackToMe: What does BackToMe cost?

25 euros excluding VAT per month per active store, or 250 euros excluding VAT per year, which works out at two months free. The price does not change with the number of withdrawal requests.

Source
Vendure: How is Vendure priced?

Vendure uses flat annual pricing with no charges based on GMV, order volume, user count, or specific capabilities. Pricing is quoted individually per project based on business requirements.

Source
BackToMe: Which regulation does it address?

EU Directive 2023/2673, which governs the consumer right of withdrawal on distance contracts in e-commerce.

Source
Vendure: Does Vendure charge for the runtime?

No additional fee is required for the Vendure runtime. Organizations can deploy it on their own infrastructure at no extra cost beyond the platform subscription.

Source
BackToMe: Is there a free trial?

Seven days. A card is required to start it but nothing is charged upfront, and cancelling before day seven costs nothing. There is also a 30-day money-back guarantee.

Source
Vendure: What is included in Vendure's subscription?

The annual platform subscription includes B2B storefront capabilities, pricing engines, catalogs, search, integrations, operations, brands/markets management, platform support, security updates, quarterly roadmap calls, and commercial licensing with IP indemnification.

Source
BackToMe: Are staging and development stores billed?

No. Only activated stores are billed, and the withdrawal button does not display on inactive ones.

Source
BackToMe: What happens to the archive if I cancel?

Cancellation is available at any time with no commitment, premium access runs to the end of the paid period, and the account stays open with archived withdrawals and proofs accessible indefinitely. Reactivation is self-service.

Source
BackToMe: Which e-commerce platforms does it support?

Shopify, WordPress, WooCommerce, PrestaShop, Wix, Webflow, WiziShop and Squarespace, plus custom builds through a single line of script. The vendor puts installation at five minutes on any platform.

Source
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