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E-Commerce · head to head

BackToMe vs Saleor

BackToMe logo

BackToMe

E-Commerce

Right-of-withdrawal handling for European e-commerce

From
€25/month
Rated
-
Full reviewWebsite
Saleor logo

Saleor

E-Commerce

Open-source, headless e-commerce platform with a GraphQL API

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Saleor has a free tier, so it costs nothing to try first.
  • Each has a real cost: BackToMe the scope is European consumer law. A merchant selling outside the EU has no use for it.; Saleor saleor requires development resources to build a storefront, since it ships as an API-only backend without a front-end store out of the box.
  • They diverge on capability: BackToMe covers Floating withdrawal button, Saleor covers GraphQL API.
  • Prices and features above were last checked on 15 September 2026.

Where they differ

Only the attributes on which BackToMe and Saleor actually diverge.

Attributes where BackToMe and Saleor differ
AttributeBackToMeSaleor
Starting price€25/monthFree
Pricing modelsubscriptionopen-source
Free tierNoYes
PlatformsWebweb, api
FoundedUnknown2019

Identical on both: user rating (Not yet rated), category (E-Commerce).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in BackToMe

  • Floating withdrawal button
  • Automatic acknowledgement
  • Sealed archiving
  • Withdrawal dashboard
  • One-click proof export
  • Multi-store from one account

Only in Saleor

  • GraphQL API
  • Admin dashboard
  • Webhooks and apps
  • Omnichannel order processing
  • Configurator CLI
  • OpenTelemetry tracing
  • OpenID Connect support

What people use each for

The jobs each tool is most often brought in to do.

BackToMe

  • Meeting EU Directive 2023/2673 withdrawal obligationsnot Saleor
  • Producing dated proof of a cancellation in a customer disputenot Saleor
  • Handling withdrawal requests across several EU languagesnot Saleor
  • Running one withdrawal process across multiple storefrontsnot Saleor
  • Passing a consumer-protection audit with exportable recordsnot Saleor

Saleor

  • Custom headless storefrontsnot BackToMe
  • Composable commerce architecturesnot BackToMe
  • Omnichannel retail and B2B commercenot BackToMe
  • Developer-built e-commerce requiring deep API accessnot BackToMe

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

BackToMe

  • The scope is European consumer law. A merchant selling outside the EU has no use for it.
  • The site and dashboard are French. The customer-facing button covers 24 EU languages, but the merchant side is not multilingual.
  • One price, one feature set. There is no tier for a shop that wants only the archive or only the button.
  • It runs as an injected script on the storefront, so a shop with a strict content security policy has an extra step before the button will render.
  • A young French vendor with no independent review coverage, so there is nothing outside the vendor's own material to corroborate the archive's evidentiary weight.

Saleor

  • Saleor requires development resources to build a storefront, since it ships as an API-only backend without a front-end store out of the box.
  • Self-hosting requires managing infrastructure, scaling, and updates, which adds operational overhead compared to fully managed platforms.
  • Saleor Cloud's paid tiers start at $1,599/month, making the managed offering costly for small merchants compared to typical SaaS store builders.
  • The GraphQL-first, code-driven approach has a steeper learning curve for non-technical users than drag-and-drop e-commerce builders.

Pricing, plan by plan

BackToMe

€25/month
  • Monthly$25/month
    • Per active store, excluding VAT
    • Unlimited withdrawal requests
    • 24 EU languages
  • Annual$250/year
    • Per store, excluding VAT
    • Two months free against the monthly rate
    • Everything in the monthly plan

Saleor

Free
  • Sandboxes (Cloud)Free
    • Free forever tier for prototyping and development
  • Select (Cloud)$1599/month
    • Up to $200,000 GMV monthly
    • 0.8% fee on orders exceeding GMV limit
    • Dedicated Slack channel
  • Volume (Cloud)$3999/month
    • Up to $1,000,000 GMV monthly
    • 0.4% fee on orders exceeding GMV limit
    • Dedicated Slack channel
  • Enterprise (Cloud)$undefined/mo
    • Custom GMV limits
    • Fees negotiable as low as 0.2%
    • Project delivery lead

Which should you pick?

Choose BackToMe if

  • You need floating withdrawal button.
  • You also want automatic acknowledgement.
BackToMe review

Choose Saleor if

  • You need graphql api.
  • You want to start without paying.
  • You work on web, api.
  • You also want admin dashboard.
Saleor review

Questions people ask

Is BackToMe or Saleor better?
Neither clearly leads. BackToMe starts at €25/month and Saleor at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, BackToMe or Saleor?
Saleor has a free tier; the other does not. Paid plans start at €25/month for BackToMe and Free for Saleor.
Does BackToMe or Saleor run on more platforms?
BackToMe runs on Web. Saleor runs on web, api.
Can I use Saleor for free?
Yes. Saleor has a free tier, so you can try it without paying. BackToMe starts at €25/month.
What is BackToMe best used for?
BackToMe is most often used for meeting eu directive 2023/2673 withdrawal obligations, producing dated proof of a cancellation in a customer dispute, handling withdrawal requests across several eu languages, running one withdrawal process across multiple storefronts. Of those, meeting eu directive 2023/2673 withdrawal obligations and producing dated proof of a cancellation in a customer dispute are not what Saleor is typically brought in for.
What can BackToMe do that Saleor cannot?
BackToMe covers Floating withdrawal button, Automatic acknowledgement, Sealed archiving, Withdrawal dashboard. Saleor covers GraphQL API, Admin dashboard, Webhooks and apps, Omnichannel order processing.

Answered from the vendors’ own pages

BackToMe: What does BackToMe cost?

25 euros excluding VAT per month per active store, or 250 euros excluding VAT per year, which works out at two months free. The price does not change with the number of withdrawal requests.

Source
Saleor: Is Saleor free to use?

Yes. Saleor is open source under the BSD-3-Clause license and can be self-hosted for free. Saleor Cloud also offers a free Sandboxes tier for prototyping and development.

Source
BackToMe: Which regulation does it address?

EU Directive 2023/2673, which governs the consumer right of withdrawal on distance contracts in e-commerce.

Source
Saleor: How much does Saleor Cloud cost?

Saleor Cloud paid plans start at $1,599/month for the Select plan (up to $200,000 monthly GMV), with Volume at $3,999/month and custom Enterprise pricing for larger merchants.

Source
BackToMe: Is there a free trial?

Seven days. A card is required to start it but nothing is charged upfront, and cancelling before day seven costs nothing. There is also a 30-day money-back guarantee.

Source
Saleor: Does Saleor provide a storefront out of the box?

No. Saleor is an API-only, headless commerce backend built on GraphQL; storefronts must be built separately using the API and are not bundled with the platform.

Source
BackToMe: Are staging and development stores billed?

No. Only activated stores are billed, and the withdrawal button does not display on inactive ones.

Source
BackToMe: What happens to the archive if I cancel?

Cancellation is available at any time with no commitment, premium access runs to the end of the paid period, and the account stays open with archived withdrawals and proofs accessible indefinitely. Reactivation is self-service.

Source
BackToMe: Which e-commerce platforms does it support?

Shopify, WordPress, WooCommerce, PrestaShop, Wix, Webflow, WiziShop and Squarespace, plus custom builds through a single line of script. The vendor puts installation at five minutes on any platform.

Source
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