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Customer Support · head to head

Amazon Connect vs Appointy

Amazon Connect logo

Amazon Connect

Customer Support

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
Appointy logo

Appointy

Scheduling & Booking

Smart scheduling for modern businesses

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Appointy free tier caps at 1 staff, 5 services and 100 appointments per month (Internet Archive capture, 3 March 2024)
  • They diverge on capability: Amazon Connect covers Voice, Appointy covers Online booking.

Where they differ

Only the attributes on which Amazon Connect and Appointy actually diverge.

Attributes where Amazon Connect and Appointy differ
AttributeAmazon ConnectAppointy
Pricing modelusage-basedfreemium
PlatformsWebWeb, Ios, Android
CategoryCustomer SupportScheduling & Booking

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), founded (2006).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • ServiceNow

Only in Appointy

  • Online booking
  • Staff scheduling
  • Resource management
  • Email & SMS reminders
  • Payment collection
  • Gift cards
  • Social booking
  • Analytics

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Appointy
  • Voice, chat, email and SMS in one queuenot Appointy
  • Conversational analytics and agent assistnot Appointy
  • Outbound campaigns and automated contactnot Appointy
  • Workforce scheduling for contact centre agentsnot Appointy

Appointy

  • Appointment schedulingnot Amazon Connect
  • Resource managementnot Amazon Connect
  • Staff coordinationnot Amazon Connect
  • Client bookingnot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Appointy

  • Free tier caps at 1 staff, 5 services and 100 appointments per month (Internet Archive capture, 3 March 2024)
  • Paid tiers ranged from $19.99 to $79.99 per month billed annually ($29.99 to $99.99 billed monthly), with extra staff seats billed separately at $5 to $7.50 per month (Internet Archive capture, 3 March 2024)

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Appointy

Free
  • FreeFree
    • 1 staff member
    • 100 appointments/month
    • Online booking
  • Growth$19.99/month
    • 5 staff members
    • Unlimited appointments
    • SMS reminders
  • Professional$49.99/month
    • Unlimited staff
    • All Growth features
    • Resource scheduling

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose Appointy if

  • You need online booking.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want staff scheduling.
Appointy review

Questions people ask

Is Amazon Connect or Appointy better?
Neither clearly leads. Amazon Connect starts at Free and Appointy at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Appointy?
Amazon Connect starts at Free and Appointy at Free.
Does Amazon Connect or Appointy run on more platforms?
Amazon Connect runs on Web. Appointy runs on Web, Ios, Android.
Can I use Amazon Connect for free?
Both have a free tier, so you can try either at no cost before committing.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Appointy is typically brought in for.
What can Amazon Connect do that Appointy cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. Appointy covers Online booking, Staff scheduling, Resource management, Email & SMS reminders. Both handle Salesforce, Web support.
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Related pages

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