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Scheduling & Booking · head to head

Appointy vs Freshdesk

Appointy logo

Appointy

Scheduling & Booking

Smart scheduling for modern businesses

From
Free
Rated
-
Full reviewWebsite
Freshdesk logo

Freshdesk

All industries

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only Appointy has a free tier, so it costs nothing to try first.
  • Each has a real cost: Appointy free tier caps at 1 staff, 5 services and 100 appointments per month (Internet Archive capture, 3 March 2024); Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards
  • They diverge on capability: Appointy covers Online booking, Freshdesk covers Ticketing.

Where they differ

Only the attributes on which Appointy and Freshdesk actually diverge.

Attributes where Appointy and Freshdesk differ
AttributeAppointyFreshdesk
Starting priceFree$19/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, Ios, AndroidWeb
CategoryScheduling & BookingAll industries
Founded20062010

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Appointy

  • Online booking
  • Staff scheduling
  • Resource management
  • Email & SMS reminders
  • Payment collection
  • Gift cards
  • Social booking
  • Analytics

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Both cover

  • Google Calendar
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Appointy

  • Appointment schedulingnot Freshdesk
  • Resource managementnot Freshdesk
  • Staff coordinationnot Freshdesk
  • Client bookingnot Freshdesk

Freshdesk

  • Help desk and ticketing systemnot Appointy
  • Customer support portal and knowledge basenot Appointy
  • Multi-channel support coordinationnot Appointy
  • AI-assisted support agent interactionnot Appointy

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Appointy

  • Free tier caps at 1 staff, 5 services and 100 appointments per month (Internet Archive capture, 3 March 2024)
  • Paid tiers ranged from $19.99 to $79.99 per month billed annually ($29.99 to $99.99 billed monthly), with extra staff seats billed separately at $5 to $7.50 per month (Internet Archive capture, 3 March 2024)

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Pricing, plan by plan

Appointy

Free
  • FreeFree
    • 1 staff member
    • 100 appointments/month
    • Online booking
  • Growth$19.99/month
    • 5 staff members
    • Unlimited appointments
    • SMS reminders
  • Professional$49.99/month
    • Unlimited staff
    • All Growth features
    • Resource scheduling

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Which should you pick?

Choose Appointy if

  • You need online booking.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want staff scheduling.
Appointy review

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Questions people ask

Is Appointy or Freshdesk better?
Neither clearly leads. Appointy starts at Free and Freshdesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Appointy or Freshdesk?
Appointy has a free tier; the other does not. Paid plans start at Free for Appointy and $19/month for Freshdesk.
Does Appointy or Freshdesk run on more platforms?
Appointy runs on Web, Ios, Android. Freshdesk runs on Web.
Can I use Appointy for free?
Yes. Appointy has a free tier, so you can try it without paying. Freshdesk starts at $19/month.
What is Appointy best used for?
Appointy is most often used for appointment scheduling, resource management, staff coordination, client booking. Of those, appointment scheduling and resource management are not what Freshdesk is typically brought in for.
What can Appointy do that Freshdesk cannot?
Appointy covers Online booking, Staff scheduling, Resource management, Email & SMS reminders. Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Both handle Google Calendar, Salesforce.
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