Softwr

Insurance · head to head

Applied Epic vs Salesforce Service Cloud

Applied Epic logo

Applied Epic

Insurance

The most connected agency management system

From
On request
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Customer Support

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • They diverge on capability: Applied Epic covers Policy management, Salesforce Service Cloud covers Case management.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Applied Epic and Salesforce Service Cloud actually diverge.

Attributes where Applied Epic and Salesforce Service Cloud differ
AttributeApplied EpicSalesforce Service Cloud
Starting priceOn request$25/month
PlatformsWeb, Windows, Ios, AndroidWeb, Ios, Android
CategoryInsuranceCustomer Support
Founded19831999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Applied Epic

  • Policy management
  • Client management
  • Commission tracking
  • Document management
  • Real-time carrier downloads
  • Workflow automation
  • Accounting integration
  • Mobile access

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

Both cover

  • SOC2
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

Applied Epic

  • Agency managementnot Salesforce Service Cloud
  • Policy administrationnot Salesforce Service Cloud
  • Commission managementnot Salesforce Service Cloud
  • Client servicingnot Salesforce Service Cloud
  • Carrier connectivitynot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Applied Epic
  • Field servicenot Applied Epic
  • Self-service portalsnot Applied Epic
  • AI-powered supportnot Applied Epic

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Applied Epic

Nothing recorded yet. See the Applied Epic review.

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Applied Epic

On request
  • Applied Epic$undefined/month
    • Policy management
    • Commission tracking
    • Client portal
  • Enterprise$undefined/month
    • Everything in Standard
    • Advanced analytics
    • Custom integrations

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Applied Epic if

  • You need policy management.
  • You work on Web, Windows, Ios, Android.
  • You also want client management.
Applied Epic review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Applied Epic or Salesforce Service Cloud better?
Neither clearly leads. Applied Epic starts at On request and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Applied Epic or Salesforce Service Cloud?
Applied Epic starts at On request and Salesforce Service Cloud at $25/month.
Does Applied Epic or Salesforce Service Cloud run on more platforms?
Applied Epic runs on Web, Windows, Ios, Android. Salesforce Service Cloud runs on Web, Ios, Android.
What is Applied Epic best used for?
Applied Epic is most often used for agency management, policy administration, commission management, client servicing. Of those, agency management and policy administration are not what Salesforce Service Cloud is typically brought in for.
What can Applied Epic do that Salesforce Service Cloud cannot?
Applied Epic covers Policy management, Client management, Commission tracking, Document management. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle SOC2, ISO27001.
Share

Related pages

More on Applied Epic

More on Salesforce Service Cloud

Keep looking

Other head to heads