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No-Code · head to head

Appian vs ServiceNow

Appian logo

Appian

No-Code

Low-code process automation platform priced per user, per app, per month, with tier limits on data and AI volume

From
On request
Rated
-
Full reviewWebsite
ServiceNow logo

ServiceNow

Customer Support

The world works with ServiceNow

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Appian cost multiplies on three axes at once, users, apps and month, so deploying several apps to overlapping user populations produces a bill that is not obvious from any single per-user headline figure.; ServiceNow listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow
  • They diverge on capability: Appian covers Low-code process designer, ServiceNow covers ITSM.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Appian and ServiceNow actually diverge.

Attributes where Appian and ServiceNow differ
AttributeAppianServiceNow
Pricing modelPer user, per app, per month, escalating across Standard, Advanced and Premium tiersquote
CategoryNo-CodeCustomer Support
FoundedUnknown2004

Identical on both: starting price (On request), free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Appian

  • Low-code process designer
  • Robotic process automation
  • AI process automation
  • Data fabric
  • Portals
  • Process mining

Only in ServiceNow

  • ITSM
  • IT Operations
  • Customer workflows
  • Employee workflows
  • App development
  • AI/ML capabilities
  • Slack
  • Microsoft Teams

What people use each for

The jobs each tool is most often brought in to do.

Appian

  • A regulated enterprise (financial services, government, insurance) automating case management processes that need a full audit trailnot ServiceNow
  • A company deploying RPA bots alongside low-code apps and wanting both in one licensed platformnot ServiceNow
  • An organisation whose process data volume is large enough that the Standard tier's 4 million row cap is a real constraint worth planning fornot ServiceNow
  • A business wanting embedded AI actions inside workflow steps rather than bolted on separatelynot ServiceNow

ServiceNow

  • Enterprise IT managementnot Appian
  • Digital transformationnot Appian
  • Workflow automationnot Appian

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Appian

  • Cost multiplies on three axes at once, users, apps and month, so deploying several apps to overlapping user populations produces a bill that is not obvious from any single per-user headline figure.
  • Each tier has hard caps on data rows, RPA bots and monthly AI actions, so a workload can force a tier upgrade purely from data or automation volume growth, independent of user count.
  • No dollar figures are published anywhere on Appian's own site; every real price point comes from a sales negotiation, making early-stage budget comparison against OutSystems or Mendix difficult.
  • The platform's strength in process orchestration and case management is less useful for teams that mainly want simple departmental data apps, where the pricing and capability are overkill.
  • Exceeding the 200,000 (Standard) or 1,000,000 (Premium) monthly AI action allowance requires a renegotiation, so AI-heavy workflows carry real usage risk beyond the base subscription.

ServiceNow

  • Listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow

Pricing, plan by plan

Appian

On request
  • Standard$undefined/month
    • Per user, per app, per month
    • 4 million data row capacity
    • 5 RPA bots included
  • Advanced$undefined/month
    • Per user, per app, per month
    • Higher data row capacity than Standard
    • More RPA bots than Standard
  • Premium$undefined/month
    • Per user, per app, per month
    • 50 million data row capacity
    • Unlimited RPA bots

ServiceNow

On request
  • IT Service Management$undefined/month
    • Incident management
    • Problem management
    • Change management
  • IT Operations Management$undefined/month
    • Discovery
    • Service mapping
    • Event management
  • Customer Service Management$undefined/month
    • Omnichannel engagement
    • Self-service
    • Case management

Which should you pick?

Choose Appian if

  • You need low-code process designer.
  • You work on Web, iOS, Android.
  • You also want robotic process automation.
Appian review

Choose ServiceNow if

  • You need itsm.
  • You work on Web, Ios, Android.
  • You also want it operations.
ServiceNow review

Questions people ask

Is Appian or ServiceNow better?
Neither clearly leads. Appian starts at On request and ServiceNow at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Appian or ServiceNow?
Appian starts at On request and ServiceNow at On request.
Does Appian or ServiceNow run on more platforms?
Appian runs on Web, iOS, Android. ServiceNow runs on Web, Ios, Android.
What is Appian best used for?
Appian is most often used for a regulated enterprise (financial services, government, insurance) automating case management processes that need a full audit trail, a company deploying rpa bots alongside low-code apps and wanting both in one licensed platform, an organisation whose process data volume is large enough that the standard tier's 4 million row cap is a real constraint worth planning for, a business wanting embedded ai actions inside workflow steps rather than bolted on separately. Of those, a regulated enterprise (financial services, government, insurance) automating case management processes that need a full audit trail and a company deploying rpa bots alongside low-code apps and wanting both in one licensed platform are not what ServiceNow is typically brought in for.
What can Appian do that ServiceNow cannot?
Appian covers Low-code process designer, Robotic process automation, AI process automation, Data fabric. ServiceNow covers ITSM, IT Operations, Customer workflows, Employee workflows.

Answered from the vendors’ own pages

Appian: Does Appian publish its prices?

No dollar figures are public. It discloses the pricing mechanism, per user per app per month across three tiers, but actual rates are negotiated.

ServiceNow: Does ServiceNow offer a free trial?

ServiceNow provides product trials and demos for prospects. Organizations can request a demo to see the platform capabilities for IT service management, customer service management, and business workflows.

Source
Appian: What happens if we exceed the data row cap?

Exceeding a tier's data row, RPA bot or AI action cap requires upgrading to the next tier or negotiating an add-on, regardless of user count.

ServiceNow: How is ServiceNow priced?

ServiceNow uses subscription-based pricing with custom quotes based on the number of users and modules selected. Organizations must contact ServiceNow directly to receive pricing for their specific deployment needs.

Source
Appian: Is Appian a general app builder like OutSystems?

It can build general apps but is oriented more toward process automation and case management, with RPA and AI embedded as core features.

ServiceNow: What implementation support does ServiceNow provide?

ServiceNow offers professional services, customer success management, and training programs to help organizations maximize value from the platform. Implementation support is available through direct services teams and certified implementation partners.

Source
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