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Software · head to head

Akita vs Webex

Akita logo

Akita

Software

Customer Success Without the Complexity

From
$160/month
Rated
-
Webex logo

Webex

Software

Video conferencing and collaboration platform

From
Free
Rated
-

The short version

  • Only Webex has a free tier, so it costs nothing to try first.
  • Each has a real cost: Akita starts at $49 a month with no free tier, only a 14 day trial; Webex listed on UK G-Cloud at £405 to £1,500 per unit per day for Cisco Webex Contact Centre, via reseller Node4 Ltd
  • They diverge on capability: Akita covers Health scores, Webex covers Video meetings.

Where they differ

Only the attributes on which Akita and Webex actually diverge.

Attributes where Akita and Webex differ
AttributeAkitaWebex
Starting price$160/monthFree
Free tierNoYes
PlatformsWebWeb, Windows, Macos, Ios, Android
Founded20181995

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Akita

  • Health scores
  • Customer segments
  • Lifecycle stages
  • Alerts
  • Custom metrics
  • HubSpot
  • Intercom
  • Stripe

Only in Webex

  • Video meetings
  • Screen sharing
  • Recording
  • Virtual backgrounds
  • Chat
  • Whiteboard
  • Breakout rooms
  • Slack

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Akita

  • Centralising customer data and product activity for a customer success teamnot Webex
  • Building health scores to flag at-risk accountsnot Webex
  • Segmenting customers and triggering automated playbooksnot Webex
  • Identifying expansion revenue opportunitiesnot Webex
  • Task and workflow management for CSMsnot Webex

Webex

  • Video meetingsnot Akita
  • Team collaborationnot Akita
  • Customer callsnot Akita
  • Trainingnot Akita

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Akita

  • Starts at $49 a month with no free tier, only a 14 day trial
  • Tier breakdown above the entry price is not published

Webex

  • Listed on UK G-Cloud at £405 to £1,500 per unit per day for Cisco Webex Contact Centre, via reseller Node4 Ltd

Pricing, plan by plan

Akita

$160/month
  • Starter$160/month
    • Health scores
    • Basic integrations
    • Alerts
  • Professional$400/month
    • Unlimited integrations
    • Custom metrics
    • API

Webex

Free
  • FreeFree
    • Unlimited 1:1 meetings
    • 100 participants
    • 40-minute limit for group
  • Standard$13.5/month
    • Unlimited meetings
    • 300 participants
    • Cloud recording

Which should you pick?

Choose Akita if

  • You need health scores.
  • You also want customer segments.

Choose Webex if

  • You need video meetings.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want screen sharing.

Questions people ask

Is Akita or Webex better?
Neither clearly leads. Akita starts at $160/month and Webex at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Akita or Webex?
Webex has a free tier; the other does not. Paid plans start at $160/month for Akita and Free for Webex.
Does Akita or Webex run on more platforms?
Akita runs on Web. Webex runs on Web, Windows, Macos, Ios, Android.
Can I use Webex for free?
Yes. Webex has a free tier, so you can try it without paying. Akita starts at $160/month.
What is Akita best used for?
Akita is most often used for centralising customer data and product activity for a customer success team, building health scores to flag at-risk accounts, segmenting customers and triggering automated playbooks, identifying expansion revenue opportunities. Of those, centralising customer data and product activity for a customer success team and building health scores to flag at-risk accounts are not what Webex is typically brought in for.
What can Akita do that Webex cannot?
Akita covers Health scores, Customer segments, Lifecycle stages, Alerts. Webex covers Video meetings, Screen sharing, Recording, Virtual backgrounds. Both handle Salesforce, Web support.

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