Softwr

Customer Success · head to head

Amity vs Webex

Amity logo

Amity

Customer Success

Customer Success for Growing Teams

From
$300/month
Rated
-
Full review
Webex logo

Webex

Sales Enablement

Video conferencing and collaboration platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Webex has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.; Webex listed on UK G-Cloud at £405 to £1,500 per unit per day for Cisco Webex Contact Centre, via reseller Node4 Ltd
  • They diverge on capability: Amity covers Health scores, Webex covers Video meetings.

Where they differ

Only the attributes on which Amity and Webex actually diverge.

Attributes where Amity and Webex differ
AttributeAmityWebex
Starting price$300/monthFree
Free tierNoYes
PlatformsWebWeb, Windows, Macos, Ios, Android
CategoryCustomer SuccessSales Enablement
Founded20141995

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amity

  • Health scores
  • Customer segments
  • Playbooks
  • Task management
  • Alerts
  • HubSpot
  • Intercom

Only in Webex

  • Video meetings
  • Screen sharing
  • Recording
  • Virtual backgrounds
  • Chat
  • Whiteboard
  • Breakout rooms
  • Outlook

Both cover

  • Salesforce
  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amity

  • Customer Successnot Webex
  • Smbnot Webex
  • Ease Of Usenot Webex

Webex

  • Video meetingsnot Amity
  • Team collaborationnot Amity
  • Customer callsnot Amity
  • Trainingnot Amity

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amity

  • Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.

Webex

  • Listed on UK G-Cloud at £405 to £1,500 per unit per day for Cisco Webex Contact Centre, via reseller Node4 Ltd

Pricing, plan by plan

Amity

$300/month
  • Starter$300/month
    • Health scores
    • Segments
    • Basic playbooks
  • Growth$600/month
    • Advanced automation
    • Custom reports
    • API

Webex

Free
  • FreeFree
    • Unlimited 1:1 meetings
    • 100 participants
    • 40-minute limit for group
  • Standard$13.5/month
    • Unlimited meetings
    • 300 participants
    • Cloud recording

Which should you pick?

Choose Amity if

  • You need health scores.
  • You also want customer segments.
Amity review

Choose Webex if

  • You need video meetings.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want screen sharing.
Webex review

Questions people ask

Is Amity or Webex better?
Neither clearly leads. Amity starts at $300/month and Webex at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amity or Webex?
Webex has a free tier; the other does not. Paid plans start at $300/month for Amity and Free for Webex.
Does Amity or Webex run on more platforms?
Amity runs on Web. Webex runs on Web, Windows, Macos, Ios, Android.
Can I use Webex for free?
Yes. Webex has a free tier, so you can try it without paying. Amity starts at $300/month.
What is Amity best used for?
Amity is most often used for customer success, smb, ease of use. Of those, customer success and smb are not what Webex is typically brought in for.
What can Amity do that Webex cannot?
Amity covers Health scores, Customer segments, Playbooks, Task management. Webex covers Video meetings, Screen sharing, Recording, Virtual backgrounds. Both handle Salesforce, Slack, Web support.
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