Softwr

Customer Support · head to head

8x8 Contact Center vs Sapiens CoreSuite

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Sapiens CoreSuite logo

Sapiens CoreSuite

Insurance

Digital insurance platform for carriers worldwide

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Sapiens CoreSuite pricing not publicly available, requires contact with sales
  • They diverge on capability: 8x8 Contact Center covers Voice, Sapiens CoreSuite covers Policy administration.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which 8x8 Contact Center and Sapiens CoreSuite actually diverge.

Attributes where 8x8 Contact Center and Sapiens CoreSuite differ
Attribute8x8 Contact CenterSapiens CoreSuite
Starting price$85/monthOn request
PlatformsWeb, Desktop, Ios, AndroidWeb, Api, Mobile
CategoryCustomer SupportInsurance
Founded19871982

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Microsoft Teams

Only in Sapiens CoreSuite

  • Policy administration
  • Claims processing
  • Underwriting automation
  • Product configuration
  • Agent portal
  • Customer self-service
  • Reinsurance
  • Regulatory reporting

Both cover

  • Salesforce
  • SOC2
  • HIPAA

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Sapiens CoreSuite
  • Contact centernot Sapiens CoreSuite
  • Remote worknot Sapiens CoreSuite
  • Customer supportnot Sapiens CoreSuite

Sapiens CoreSuite

  • Core system replacementnot 8x8 Contact Center
  • Digital transformationnot 8x8 Contact Center
  • New product launchnot 8x8 Contact Center
  • Market expansionnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Sapiens CoreSuite

  • Pricing not publicly available, requires contact with sales
  • Smaller user base compared to some competitors in enterprise insurance

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Sapiens CoreSuite

On request
  • Standard$undefined/month
    • Core policy administration
    • Claims management
    • Standard integrations
  • Enterprise$undefined/month
    • All Standard features
    • Advanced analytics
    • Multi-line support

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Sapiens CoreSuite if

  • You need policy administration.
  • You work on Web, Api, Mobile.
  • You also want claims processing.
Sapiens CoreSuite review

Questions people ask

Is 8x8 Contact Center or Sapiens CoreSuite better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Sapiens CoreSuite at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Sapiens CoreSuite?
8x8 Contact Center starts at $85/month and Sapiens CoreSuite at On request.
Does 8x8 Contact Center or Sapiens CoreSuite run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Sapiens CoreSuite runs on Web, Api, Mobile.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Sapiens CoreSuite is typically brought in for.
What can 8x8 Contact Center do that Sapiens CoreSuite cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Sapiens CoreSuite covers Policy administration, Claims processing, Underwriting automation, Product configuration. Both handle Salesforce, SOC2, HIPAA.

Answered from the vendors’ own pages

Sapiens CoreSuite: What insurance lines does Sapiens CoreSuite support?

Sapiens CoreSuite supports multiple insurance lines including Property & Casualty, Life & Annuities, Life & Pensions, and Health Insurance with dedicated platform versions for each.

Source
Sapiens CoreSuite: Is Sapiens CoreSuite cloud-based?

Yes. Sapiens CoreSuite is a comprehensive cloud-based insurance software solution designed for modern insurance operations.

Source
Sapiens CoreSuite: What modules are included in CoreSuite for P&C?

CoreSuite for P&C includes PolicyPro for policy administration, BillingPro for billing management, and ClaimsPro for claims processing.

Source
Sapiens CoreSuite: When was the latest version of Sapiens CoreSuite released?

In September 2025, Sapiens announced the latest version of Sapiens CoreSuite for Property & Casualty for the North American market with significant performance and usability improvements.

Source
Sapiens CoreSuite: Is Sapiens CoreSuite modular?

Yes. CoreSuite is designed as a modular platform where insurers can select components for their specific business needs including policy, billing, and claims management.

Source
Share

Related pages

More on 8x8 Contact Center

More on Sapiens CoreSuite

Keep looking

Other head to heads