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Software · head to head

Gladly vs Sanity

Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
Sanity logo

Sanity

Software

Headless CMS with real-time collaborative editing and structured content APIs

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Sanity has a free tier, so it costs nothing to try first.
  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; Sanity free plan limited to 10,000 documents and 100GB assets
  • They diverge on capability: Gladly covers Lifelong conversation, Sanity covers Content API.

Where they differ

Only the attributes on which Gladly and Sanity actually diverge.

Attributes where Gladly and Sanity differ
AttributeGladlySanity
Starting price$180/monthFree
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb
Founded20142011

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Only in Sanity

  • Content API
  • Collaborative editing
  • Structured content
  • Webhooks
  • Third-party services
  • GROQ query language
  • Cloud support
  • JavaScript SDK support

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Sanity
  • Handling support conversations across voice, messaging and emailnot Sanity

Sanity

  • Headless CMS for structured content managementnot Gladly
  • Collaborative content editing with real-time multiplayer supportnot Gladly
  • API-driven content delivery with GROQ query languagenot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Sanity

  • Free plan limited to 10,000 documents and 100GB assets
  • Free plan supports only public datasets
  • Growth plan capped at 50 seats maximum
  • Private datasets, scheduled drafts, and comments/tasks require paid plans
  • Annual billing unavailable for Growth plan; Enterprise-only

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Sanity

Free

No published plan breakdown. See the Sanity review.

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose Sanity if

  • You need content api.
  • You want to start without paying.
  • You also want collaborative editing.
Sanity review

Questions people ask

Is Gladly or Sanity better?
Neither clearly leads. Gladly starts at $180/month and Sanity at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or Sanity?
Sanity has a free tier; the other does not. Paid plans start at $180/month for Gladly and Free for Sanity.
Does Gladly or Sanity run on more platforms?
Gladly runs on Web, Ios, Android. Sanity runs on Web.
Can I use Sanity for free?
Yes. Sanity has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what Sanity is typically brought in for.
What can Gladly do that Sanity cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Sanity covers Content API, Collaborative editing, Structured content, Webhooks.
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