Softwr

Customer Support · head to head

Freshservice vs Sage 50

Freshservice logo

Freshservice

Customer Support

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite
Sage 50 logo

Sage 50

Accounting & Finance

Powerful desktop accounting for small businesses

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up; Sage 50 sage 50 tiers as captured in 2022: Pro Accounting $595/year for 1 user, Premium Accounting $970/year for 1-5 users with multi-company support, Quantum Accounting $1,610/year for larger teams
  • They diverge on capability: Freshservice covers Incident management, Sage 50 covers General ledger.

Where they differ

Only the attributes on which Freshservice and Sage 50 actually diverge.

Attributes where Freshservice and Sage 50 differ
AttributeFreshserviceSage 50
Starting price$19/month$29/month
PlatformsWeb, Ios, AndroidWindows
CategoryCustomer SupportAccounting & Finance
Founded20101981

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

Only in Sage 50

  • General ledger
  • Invoicing
  • Inventory management
  • Job costing
  • Budgeting
  • Microsoft 365
  • Salesforce
  • Local encryption

What people use each for

The jobs each tool is most often brought in to do.

Freshservice

  • IT service management and internal help desk ticketingnot Sage 50
  • Asset management and change control for IT teamsnot Sage 50

Sage 50

  • Desktop accountingnot Freshservice
  • Job costingnot Freshservice
  • Inventory trackingnot Freshservice

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Sage 50

  • Sage 50 tiers as captured in 2022: Pro Accounting $595/year for 1 user, Premium Accounting $970/year for 1-5 users with multi-company support, Quantum Accounting $1,610/year for larger teams

Pricing, plan by plan

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Sage 50

$29/month
  • Pro Accounting$50/month
    • Core accounting
    • 1 user
    • Basic reports
  • Premium Accounting$85/month
    • 5 users
    • Job costing
    • Inventory

Which should you pick?

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Choose Sage 50 if

  • You need general ledger.
  • You work on Windows.
  • You also want invoicing.
Sage 50 review

Questions people ask

Is Freshservice or Sage 50 better?
Neither clearly leads. Freshservice starts at $19/month and Sage 50 at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Freshservice or Sage 50?
Freshservice starts at $19/month and Sage 50 at $29/month.
Does Freshservice or Sage 50 run on more platforms?
Freshservice runs on Web, Ios, Android. Sage 50 runs on Windows.
What is Freshservice best used for?
Freshservice is most often used for it service management and internal help desk ticketing, asset management and change control for it teams. Of those, it service management and internal help desk ticketing and asset management and change control for it teams are not what Sage 50 is typically brought in for.
What can Freshservice do that Sage 50 cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base. Sage 50 covers General ledger, Invoicing, Inventory management, Job costing.
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