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Software · head to head

Jira Service Management vs Sage 50

Jira Service Management logo

Jira Service Management

Software

High-velocity service management

From
Free
Rated
-
Full reviewWebsite
Sage 50 logo

Sage 50

Software

Powerful desktop accounting for small businesses

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Only Jira Service Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Jira Service Management the vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure; Sage 50 sage 50 tiers as captured in 2022: Pro Accounting $595/year for 1 user, Premium Accounting $970/year for 1-5 users with multi-company support, Quantum Accounting $1,610/year for larger teams
  • They diverge on capability: Jira Service Management covers Incident management, Sage 50 covers General ledger.

Where they differ

Only the attributes on which Jira Service Management and Sage 50 actually diverge.

Attributes where Jira Service Management and Sage 50 differ
AttributeJira Service ManagementSage 50
Starting priceFree$29/month
Free tierYesNo
PlatformsWeb, Ios, AndroidWindows
Founded20021981

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Jira Service Management

  • Incident management
  • Change management
  • Problem management
  • Asset management
  • Knowledge management
  • SLAs
  • Jira Software
  • Confluence

Only in Sage 50

  • General ledger
  • Invoicing
  • Inventory management
  • Job costing
  • Budgeting
  • Microsoft 365
  • Salesforce
  • Local encryption

What people use each for

The jobs each tool is most often brought in to do.

Jira Service Management

  • IT service managementnot Sage 50
  • Incident responsenot Sage 50
  • Change managementnot Sage 50
  • Asset trackingnot Sage 50

Sage 50

  • Desktop accountingnot Jira Service Management
  • Job costingnot Jira Service Management
  • Inventory trackingnot Jira Service Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Jira Service Management

  • The vendor's own pricing page as captured by the Internet Archive on 28 December 2021 named four tiers, Free, Standard, Premium, and Enterprise; the Free tier caps at 3 agents per site with one site, five major incidents per month, and unlimited alerts capped at 100 emails and 200 SMS per day, while Standard, Premium, and Enterprise each cap at 5,000 agents per site, with Enterprise adding unlimited sites and requiring a Confluence subscription for some features; per-figure dollar pricing was not shown on this capture, only per-agent pricing structure

Sage 50

  • Sage 50 tiers as captured in 2022: Pro Accounting $595/year for 1 user, Premium Accounting $970/year for 1-5 users with multi-company support, Quantum Accounting $1,610/year for larger teams

Pricing, plan by plan

Jira Service Management

Free
  • FreeFree
    • 3 agents
    • Ticket management
    • Knowledge base
  • Standard$20/month
    • Unlimited customers
    • 250 agents
    • 20 GB storage
  • Premium$45/month
    • Advanced incident management
    • Asset management
    • Change management
  • Enterprise$undefined/month
    • Unlimited sites
    • 24/7 support
    • Data residency

Sage 50

$29/month
  • Pro Accounting$50/month
    • Core accounting
    • 1 user
    • Basic reports
  • Premium Accounting$85/month
    • 5 users
    • Job costing
    • Inventory

Which should you pick?

Choose Jira Service Management if

  • You need incident management.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want change management.
Jira Service Management review

Choose Sage 50 if

  • You need general ledger.
  • You work on Windows.
  • You also want invoicing.
Sage 50 review

Questions people ask

Is Jira Service Management or Sage 50 better?
Neither clearly leads. Jira Service Management starts at Free and Sage 50 at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Jira Service Management or Sage 50?
Jira Service Management has a free tier; the other does not. Paid plans start at Free for Jira Service Management and $29/month for Sage 50.
Does Jira Service Management or Sage 50 run on more platforms?
Jira Service Management runs on Web, Ios, Android. Sage 50 runs on Windows.
Can I use Jira Service Management for free?
Yes. Jira Service Management has a free tier, so you can try it without paying. Sage 50 starts at $29/month.
What is Jira Service Management best used for?
Jira Service Management is most often used for it service management, incident response, change management, asset tracking. Of those, it service management and incident response are not what Sage 50 is typically brought in for.
What can Jira Service Management do that Sage 50 cannot?
Jira Service Management covers Incident management, Change management, Problem management, Asset management. Sage 50 covers General ledger, Invoicing, Inventory management, Job costing.
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