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Amazon Associates vs Gladly

Amazon Associates logo

Amazon Associates

Software

The world's largest affiliate marketing program

From
Free
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Associates has a free tier, so it costs nothing to try first.
  • Each has a real cost: Amazon Associates commission rates are among the lowest in affiliate marketing at 4-20% by category; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: Amazon Associates covers Product linking tools, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which Amazon Associates and Gladly actually diverge.

Attributes where Amazon Associates and Gladly differ
AttributeAmazon AssociatesGladly
Starting priceFree$180/month
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb, Browser plugin, Mobile browserWeb, Ios, Android
Founded19962014

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Associates

  • Product linking tools
  • Native shopping ads
  • SiteStripe toolbar
  • Commission tracking
  • Real-time reporting
  • WordPress
  • Blogger
  • YouTube

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amazon Associates

  • affiliate marketing managementnot Gladly
  • Workflow automationnot Gladly
  • Reportingnot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot Amazon Associates
  • Handling support conversations across voice, messaging and emailnot Amazon Associates

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Associates

  • Commission rates are among the lowest in affiliate marketing at 4-20% by category
  • Requires $100 minimum earnings threshold before payment is issued
  • Cookie duration limited to 24 hours for click tracking, compared to 60-90 days at competitors

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

Amazon Associates

Free

No published plan breakdown. See the Amazon Associates review.

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose Amazon Associates if

  • You need product linking tools.
  • You want to start without paying.
  • You work on Web, Browser plugin, Mobile browser.
  • You also want native shopping ads.
Amazon Associates review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is Amazon Associates or Gladly better?
Neither clearly leads. Amazon Associates starts at Free and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Associates or Gladly?
Amazon Associates has a free tier; the other does not. Paid plans start at Free for Amazon Associates and $180/month for Gladly.
Does Amazon Associates or Gladly run on more platforms?
Amazon Associates runs on Web, Browser plugin, Mobile browser. Gladly runs on Web, Ios, Android.
Can I use Amazon Associates for free?
Yes. Amazon Associates has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Amazon Associates best used for?
Amazon Associates is most often used for affiliate marketing management, workflow automation, reporting. Of those, affiliate marketing management and workflow automation are not what Gladly is typically brought in for.
What can Amazon Associates do that Gladly cannot?
Amazon Associates covers Product linking tools, Native shopping ads, SiteStripe toolbar, Commission tracking. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Both handle Web support.

Answered from the vendors’ own pages

Amazon Associates: Is it free to join Amazon Associates?

Yes. There are no signup fees, monthly costs, or commissions paid to Amazon. Joining and participation are completely free.

Source
Amazon Associates: How long does a click cookie last?

Amazon gives you 24 hours to earn a commission once a visitor clicks an affiliate link. You also earn a commission if a person adds a product to their cart within 24 hours and purchases it within 90 days.

Source
Amazon Associates: What are the commission rates?

Commission rates vary by product category. Amazon Games earns 20%, Luxury Beauty at 10%, Kitchen at 4.5%, and All Other Categories at 4%. Commission rates change frequently.

Source
Amazon Associates: How often does Amazon pay affiliates?

Amazon Associates provides reports updated hourly for most orders. Earnings can be tracked in real-time through the Associates Central dashboard. Payments are issued monthly if earnings exceed $100.

Source
Amazon Associates: Can I earn commissions internationally?

Yes. Amazon Associates operates in multiple countries. OneLink allows US Associates to earn commissions internationally by automatically directing customers to their local Amazon store.

Source
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Related pages

More on Amazon Associates

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