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Customer Success · head to head

Strikedeck vs UserGuiding

S

Strikedeck

Customer Success

AI-Powered Customer Success

From
On request
Rated
-
Full reviewWebsite
UserGuiding logo

UserGuiding

Customer Success

No-code product adoption tooling priced on monthly active users rather than per seat

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only UserGuiding has a free tier, so it costs nothing to try first.
  • Each has a real cost: Strikedeck product is discontinued and no longer supported or developed; UserGuiding pricing is by monthly active user, so a freemium product pays for a large population of users who will never convert, and a strong growth quarter produces a bill increase rather than a saving.
  • They diverge on capability: Strikedeck covers AI churn prediction, UserGuiding covers No-code flow builder.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Strikedeck and UserGuiding actually diverge.

Attributes where Strikedeck and UserGuiding differ
AttributeStrikedeckUserGuiding
Starting priceOn requestFree
Pricing modelUnknownPer month by monthly active users
Free tierNoYes
PlatformsWebWeb, Chrome extension
Founded2015Unknown

Identical on both: user rating (Not yet rated), category (Customer Success).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Strikedeck

  • AI churn prediction
  • Health scores
  • Automated playbooks
  • Sentiment analysis
  • Usage analytics
  • Salesforce
  • Medallia
  • Slack

Only in UserGuiding

  • No-code flow builder
  • Onboarding checklists
  • Resource centre
  • In-app surveys and NPS
  • Session replay
  • AI assistant
  • Feature requests and roadmap
  • Segmentation

What people use each for

The jobs each tool is most often brought in to do.

Strikedeck

  • Customer Successnot UserGuiding
  • Ai Powerednot UserGuiding
  • Predictive Analyticsnot UserGuiding

UserGuiding

  • A software company that needs onboarding flows shipped this month without taking engineering off the roadmapnot Strikedeck
  • A product team replacing a stale help centre with in-app guidance where users actually get stucknot Strikedeck
  • A team wanting to test whether a checklist raises first-week activation before investing engineering time in a real onboarding experiencenot Strikedeck
  • A support organisation deflecting repetitive tickets with a resource centre and AI assistant inside the productnot Strikedeck

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Strikedeck

  • Product is discontinued and no longer supported or developed
  • Limited integration options compared to modern customer success platforms
  • No longer receiving feature updates or security patches

UserGuiding

  • Pricing is by monthly active user, so a freemium product pays for a large population of users who will never convert, and a strong growth quarter produces a bill increase rather than a saving.
  • Flows are built as an overlay on your interface and break when the underlying markup changes, so every significant front-end release carries a maintenance task nobody owns.
  • Session replay and the AI assistant are gated to the Growth tier at double the Starter price, so the feature list that sold the product is not what the entry plan delivers.
  • Analytics are adequate for guidance performance but shallower than a dedicated product analytics tool, so most teams end up running it alongside Amplitude or Mixpanel rather than instead of them.
  • Complex single page applications and heavily componentised interfaces need careful element targeting, and teams report brittle selectors that fail silently rather than raising an error.

Pricing, plan by plan

Strikedeck

On request

No published plan breakdown. See the Strikedeck review.

UserGuiding

Free
  • Support EssentialsFree
    • Entry support-oriented tier
    • Limited monthly active users
    • Core in-app guidance
  • Starter$174/month
    • Billed yearly
    • Product tours, tooltips, hotspots and checklists
    • In-app surveys and NPS
  • Growth$349/month
    • Billed yearly
    • Higher monthly active user allowance
    • Session replay
  • Enterprise$undefined/month
    • Custom monthly active user volumes
    • Security review and single sign-on
    • Dedicated support and onboarding

Which should you pick?

Choose Strikedeck if

  • You need ai churn prediction.
  • You also want health scores.
Strikedeck review

Choose UserGuiding if

  • You need no-code flow builder.
  • You want to start without paying.
  • You work on Web, Chrome extension.
  • You also want onboarding checklists.
UserGuiding review

Questions people ask

Is Strikedeck or UserGuiding better?
Neither clearly leads. Strikedeck starts at On request and UserGuiding at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Strikedeck or UserGuiding?
UserGuiding has a free tier; the other does not. Paid plans start at On request for Strikedeck and Free for UserGuiding.
Does Strikedeck or UserGuiding run on more platforms?
Strikedeck runs on Web. UserGuiding runs on Web, Chrome extension.
Can I use UserGuiding for free?
Yes. UserGuiding has a free tier, so you can try it without paying. Strikedeck starts at On request.
What is Strikedeck best used for?
Strikedeck is most often used for customer success, ai powered, predictive analytics. Of those, customer success and ai powered are not what UserGuiding is typically brought in for.
What can Strikedeck do that UserGuiding cannot?
Strikedeck covers AI churn prediction, Health scores, Automated playbooks, Sentiment analysis. UserGuiding covers No-code flow builder, Onboarding checklists, Resource centre, In-app surveys and NPS.

Answered from the vendors’ own pages

Strikedeck: What is Strikedeck?

Strikedeck was a customer success platform that used machine learning and predictive analytics to identify customer health risks, sentiment, and engagement opportunities. The platform was acquired by Medallia in May 2019 and has since been discontinued.

Source
UserGuiding: How is UserGuiding priced?

By monthly active users, not by internal seat. Starter is around one hundred and seventy four dollars a month billed yearly and Growth around three hundred and forty nine dollars, with a free tier and a quoted Enterprise plan.

Strikedeck: What happened to Strikedeck?

Medallia acquired Strikedeck on May 16, 2019, for $11 million. The platform was subsequently discontinued as Medallia consolidated its customer experience offerings.

Source
UserGuiding: Does it need engineering?

A one-time snippet install, then flows are built visually. Ongoing engineering involvement is usually needed only when interface changes break element targeting.

Strikedeck: What were Strikedeck's key features?

Strikedeck offered workflow automation, machine learning for customer health scoring, predictive analytics, usage tracking, and instant surveys. It provided real-time customer health dashboards and personalization capabilities.

Source
UserGuiding: How does it compare on cost to Pendo?

Materially cheaper at the published tiers, but the comparison changes if your monthly active user count is large relative to your revenue.

UserGuiding: Is session replay included?

Only from the Growth tier upward, not on Starter.

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