Software · head to head
ReturnLogic vs Returnly
ReturnLogic
Software
Returns management platform for e-commerce and fashion
- From
- $200/month
- Rated
- -
The short version
- Each has a real cost: ReturnLogic billed per return processed, from $3.90 down to $0.25 each, so cost rises with the thing a retailer is trying to reduce; Returnly returnly, owned by Affirm, shut down as of October 1, 2023; Affirm partnered with Loop Returns to migrate merchants off the platform, per Loop's own transition FAQ (which quotes Affirm's statement).
- They diverge on capability: ReturnLogic covers Return authorization, Returnly covers In-browser returns.
Where they differ
Only the attributes on which ReturnLogic and Returnly actually diverge.
| Attribute | ReturnLogic | Returnly |
|---|---|---|
| Founded | 2013 | 2014 |
Identical on both: starting price ($200/month), pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in ReturnLogic
- Return authorization
- Processing
- Carrier integration
Only in Returnly
- In-browser returns
- Instant refunds
- Integration
- Magento
Both cover
- Analytics
- Shopify
- Encryption
- Authentication
- Cloud deployment
- Web support
- English language support
What people use each for
The jobs each tool is most often brought in to do.
ReturnLogic
- Managing ecommerce returns and exchanges through a branded portalnot Returnly
- Analysing return reasons and rates across productsnot Returnly
Returnly
- Returns managementnot ReturnLogic
- Customer experiencenot ReturnLogic
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
ReturnLogic
- Billed per return processed, from $3.90 down to $0.25 each, so cost rises with the thing a retailer is trying to reduce
- The per return rate is more than fifteen times higher at low volume than at high volume
- A 12 month contract applies, auto renewing unless 30 days notice is given
- The FAQ states a $299 a month starting point that does not appear in the pricing table itself
- Return volume thresholds for each rate are not published
Returnly
- Returnly, owned by Affirm, shut down as of October 1, 2023; Affirm partnered with Loop Returns to migrate merchants off the platform, per Loop's own transition FAQ (which quotes Affirm's statement).
Pricing, plan by plan
ReturnLogic
$200/month- Starter$200/month
- Basic returns management
- Professional$400/month
- Advanced features
- Analytics
Returnly
$200/month- Essential$200/month
- In-browser returns
- Basic analytics
- Professional$400/month
- All features
- Advanced analytics
Which should you pick?
Questions people ask
- Is ReturnLogic or Returnly better?
- Neither clearly leads. ReturnLogic starts at $200/month and Returnly at $200/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, ReturnLogic or Returnly?
- ReturnLogic starts at $200/month and Returnly at $200/month.
- Does ReturnLogic or Returnly run on more platforms?
- Both run on Web, so platform support will not decide this one for you.
- What is ReturnLogic best used for?
- ReturnLogic is most often used for managing ecommerce returns and exchanges through a branded portal, analysing return reasons and rates across products. Of those, managing ecommerce returns and exchanges through a branded portal and analysing return reasons and rates across products are not what Returnly is typically brought in for.
- What can ReturnLogic do that Returnly cannot?
- ReturnLogic covers Return authorization, Processing, Carrier integration, Email. Returnly covers In-browser returns, Instant refunds, Integration, Magento. Both handle Analytics, Shopify, Encryption, Authentication.