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Software · head to head

Re:amaze vs LiveAgent

Re:amaze logo

Re:amaze

Software

Customer messaging for online businesses

From
$29/month
Rated
-
Full reviewWebsite
LiveAgent logo

LiveAgent

Software

All-in-one help desk software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only LiveAgent has a free tier, so it costs nothing to try first.
  • Each has a real cost: Re:amaze aI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85; LiveAgent social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
  • They diverge on capability: Re:amaze covers Multi-channel inbox, LiveAgent covers Ticketing system.

Where they differ

Only the attributes on which Re:amaze and LiveAgent actually diverge.

Attributes where Re:amaze and LiveAgent differ
AttributeRe:amazeLiveAgent
Starting price$29/monthFree
Free tierNoYes
Founded20122004

Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Re:amaze

  • Multi-channel inbox
  • FAQ center
  • Chatbots
  • Automation
  • Push campaigns
  • BigCommerce
  • WooCommerce
  • Stripe

Only in LiveAgent

  • Ticketing system
  • Call center
  • Social media
  • Knowledge base
  • Customer portal
  • WordPress
  • Magento
  • Zapier

Both cover

  • Live chat
  • Shopify
  • Slack
  • SSL
  • GDPR
  • 2FA
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Re:amaze

  • Multichannel customer support across email, chat, social and SMSnot LiveAgent
  • Running a help centre and chatbots for an ecommerce storenot LiveAgent

LiveAgent

  • Multichannel help desk covering email, chat, calls and social messagesnot Re:amaze
  • Ticketing and shared inbox for customer support teamsnot Re:amaze

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Re:amaze

  • AI resolutions are metered per plan at 5, 10 and 20 a month, with each additional resolution at $0.85
  • The flat rate Starter plan at $59 a month caps responded conversations at 500
  • SMS, voice, multiple brands and a custom domain all require the Pro plan at $49 per team member
  • Departments, custom roles, shift management and satisfaction ratings are Plus only at $69 per team member
  • The 10% saving requires annual billing

LiveAgent

  • Social and messaging channels are separately priced add ons rather than plan features, at $19 to $39 a month each on top of the seat price
  • The entry plan is limited to 3 email accounts, 2 live chat buttons and 3 contact forms
  • WhatsApp numbers are rationed by plan, at 5 on Large Business and 20 on Enterprise
  • The advertised prices require annual billing, and monthly billing raises the entry plan from $10 to $13 per agent
  • Every published price is a discounted rate against a higher regular price

Pricing, plan by plan

Re:amaze

$29/month
  • Basic$29/month
    • Unlimited channels
    • Basic automation
    • FAQ
  • Pro$49/month
    • Live view
    • Advanced workflows
    • Push campaigns
  • Plus$69/month
    • Staff reports
    • Custom roles
    • SMS support

LiveAgent

Free
  • FreeFree
    • 7-day ticket history
    • 1 chat button
    • 1 email account
  • Small$9/month
    • Unlimited ticket history
    • 3 email accounts
    • Customer portal
  • Medium$29/month
    • Call center
    • 10 email accounts
    • Advanced reporting
  • Large$49/month
    • Everything unlimited
    • Senior account manager
    • White glove setup

Which should you pick?

Choose Re:amaze if

  • You need multi-channel inbox.
  • You work on Web, Ios, Android.
  • You also want faq center.
Re:amaze review

Choose LiveAgent if

  • You need ticketing system.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want call center.
LiveAgent review

Questions people ask

Is Re:amaze or LiveAgent better?
Neither clearly leads. Re:amaze starts at $29/month and LiveAgent at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Re:amaze or LiveAgent?
LiveAgent has a free tier; the other does not. Paid plans start at $29/month for Re:amaze and Free for LiveAgent.
Does Re:amaze or LiveAgent run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
Can I use LiveAgent for free?
Yes. LiveAgent has a free tier, so you can try it without paying. Re:amaze starts at $29/month.
What is Re:amaze best used for?
Re:amaze is most often used for multichannel customer support across email, chat, social and sms, running a help centre and chatbots for an ecommerce store. Of those, multichannel customer support across email, chat, social and sms and running a help centre and chatbots for an ecommerce store are not what LiveAgent is typically brought in for.
What can Re:amaze do that LiveAgent cannot?
Re:amaze covers Multi-channel inbox, FAQ center, Chatbots, Automation. LiveAgent covers Ticketing system, Call center, Social media, Knowledge base. Both handle Live chat, Shopify, Slack, SSL.
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