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Haptik vs Rasa

Haptik logo

Haptik

Live Chat

Conversational AI platform for customer engagement and support

From
On request
Rated
-
Full reviewWebsite
Rasa logo

Rasa

Live Chat

Open-source framework for building conversational AI

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Rasa has a free tier, so it costs nothing to try first.
  • Each has a real cost: Haptik no pricing is published, and no tier, cost structure or minimum is disclosed; Rasa free Developer Edition caps conversations at 1,000 external or 100 internal per company per month
  • They diverge on capability: Haptik covers Conversational AI, Rasa covers NLU engine.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Haptik and Rasa actually diverge.

Attributes where Haptik and Rasa differ
AttributeHaptikRasa
Starting priceOn requestFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Mobile, Messaging apps, VoiceOn-premise, Cloud deployment, Docker, Kubernetes
Founded20132016

Identical on both: user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Haptik

  • Conversational AI
  • Multi-channel support
  • Intent recognition
  • Analytics
  • WhatsApp
  • Facebook
  • Web support
  • Mobile support

Only in Rasa

  • NLU engine
  • Dialogue management
  • Multi-language support
  • Testing tools
  • Teams
  • Custom channels
  • On-premise support
  • Cloud deployment support

Both cover

  • Slack
  • API

What people use each for

The jobs each tool is most often brought in to do.

Haptik

  • Building conversational AI assistants for customer supportnot Rasa
  • Automating customer conversations across messaging channelsnot Rasa

Rasa

  • Developers self-hosting an open source conversational AI framework before needing enterprise scalenot Haptik

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Haptik

  • No pricing is published, and no tier, cost structure or minimum is disclosed
  • The only routes to a figure are a demo request or an enterprise sales email

Rasa

  • Free Developer Edition caps conversations at 1,000 external or 100 internal per company per month
  • Rasa Pro and the Business Plan (Pro plus Studio) are not priced on the site and require contacting sales

Pricing, plan by plan

Haptik

On request
  • Starter$100/month
    • Basic chatbot
    • 1 channel
  • Professional$300/month
    • Advanced AI
    • Multi-channel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Rasa

Free
  • Free Developer EditionFree
    • One bot per company
    • Up to 1,000 external conversations per month or 100 internal conversations per month
    • Free Rasa license for local or production use
  • Rasa Pro$undefined/mo
    • Pro-code framework with CALM dialogue understanding
    • Language-agnostic NLU, enterprise search, multi-LLM management
    • Kubernetes support
  • Enterprise$undefined/mo
    • Full access to Rasa Platform and Premium Support
    • 24/7/365 support with Customer Success Manager
    • Business reviews and guidance

Which should you pick?

Choose Haptik if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want multi-channel support.
Haptik review

Choose Rasa if

  • You need nlu engine.
  • You want to start without paying.
  • You work on On-premise, Cloud deployment, Docker, Kubernetes.
  • You also want dialogue management.
Rasa review

Questions people ask

Is Haptik or Rasa better?
Neither clearly leads. Haptik starts at On request and Rasa at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Haptik or Rasa?
Rasa has a free tier; the other does not. Paid plans start at On request for Haptik and Free for Rasa.
Does Haptik or Rasa run on more platforms?
Haptik runs on Web, Mobile, Messaging apps, Voice. Rasa runs on On-premise, Cloud deployment, Docker, Kubernetes.
Can I use Rasa for free?
Yes. Rasa has a free tier, so you can try it without paying. Haptik starts at On request.
What is Haptik best used for?
Haptik is most often used for building conversational ai assistants for customer support, automating customer conversations across messaging channels. Of those, building conversational ai assistants for customer support and automating customer conversations across messaging channels are not what Rasa is typically brought in for.
What can Haptik do that Rasa cannot?
Haptik covers Conversational AI, Multi-channel support, Intent recognition, Analytics. Rasa covers NLU engine, Dialogue management, Multi-language support, Testing tools. Both handle Slack, API.

Answered from the vendors’ own pages

Haptik: How much does Haptik cost?

Haptik does not publish pricing. The platform uses a custom enterprise pricing model requiring direct contact with sales.

Source
Rasa: Does Rasa offer a free version?

Yes. Rasa offers a free Developer Edition with one bot per company, up to 1,000 external conversations per month, and free community support.

Source
Haptik: How can I get Haptik pricing?

Contact Haptik by requesting a demo or emailing [email protected] to receive personalized pricing based on deployment scale, features needed, and organizational requirements.

Source
Rasa: What support is included with Rasa's free tier?

The free tier includes community forum support with responses from Rasa community members. Paid tiers add premium support with enhanced response times.

Source
Rasa: What is the difference between Rasa Pro and Enterprise?

Rasa Pro includes the pro-code framework with advanced NLU and multi-LLM management. Enterprise adds full platform access, 24/7 support, dedicated Customer Success Manager, and business reviews.

Source
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