Softwr

Customer Success · head to head

Product Fruits vs Userpilot

Product Fruits logo

Product Fruits

Customer Success

In app onboarding, tours and checklists priced by monthly active users, not by seat

From
$83.25/month
Rated
-
Full reviewWebsite
Userpilot logo

Userpilot

Technology

Product analytics and in-app onboarding platform.

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Userpilot has a free tier, so it costs nothing to try first.
  • Each has a real cost: Product Fruits pricing is by monthly active users rather than by seat, so the bill grows with product success rather than with team size, and a viral month produces a cost increase the finance team did not plan for.; Userpilot starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Product Fruits and Userpilot actually diverge.

Attributes where Product Fruits and Userpilot differ
AttributeProduct FruitsUserpilot
Starting price$83.25/monthFree
Pricing modelPer month by monthly active userssubscription
Free tierNoYes
PlatformsWebWeb, iOS, Android, API
CategoryCustomer SuccessTechnology

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Product Fruits

  • Product tours
  • Hints and tooltips
  • Onboarding checklists
  • In app announcements
  • Surveys and NPS
  • Help centre widget
  • Segmentation
  • Analytics

Only in Userpilot

Nothing recorded that Product Fruits does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Product Fruits

  • A software company that wants to ship onboarding changes without putting them in an engineering sprintnot Userpilot
  • A team evaluating product adoption tools that needs a real price before starting a sales conversation, which the category incumbents largely do not providenot Userpilot
  • A product manager running activation experiments where the cycle time of a release is the bottleneck, not the ideanot Userpilot
  • A small software business whose monthly active user count is under a few thousand and for whom Pendo enterprise pricing is out of reachnot Userpilot

Userpilot

  • SaaS companies optimising user onboarding and activationnot Product Fruits
  • Product teams collecting user feedback and identifying churn drivers via session replaynot Product Fruits
  • Customer success teams using in-app guides and contextual helpnot Product Fruits
  • Growth teams orchestrating multi-channel campaigns across email and in-appnot Product Fruits
  • Product managers measuring adoption and engagement across user cohortsnot Product Fruits

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Product Fruits

  • Pricing is by monthly active users rather than by seat, so the bill grows with product success rather than with team size, and a viral month produces a cost increase the finance team did not plan for.
  • Overage is not priced publicly. Product Fruits says the product keeps working above quota and that customer service will reach out to discuss a better fitting plan, so a spiky business should get overage terms in writing before signing.
  • The published rate card stops at Business, so any organisation beyond that scale is into a custom quote and loses the price transparency that made Product Fruits attractive in the first place.
  • There is no free plan, only a trial, so a team that wants to keep a small permanent deployment running without a subscription cannot, unlike some competitors in adjacent categories.
  • It is a smaller vendor than Pendo, Appcues and Userpilot, with a correspondingly smaller integration ecosystem and less depth in product analytics, so teams that want adoption tooling and analytics from one vendor will find it thin on the analytics half.

Userpilot

  • Starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier
  • Large price jump from Starter ($299/mo) to Growth ($849/mo), nearly 3x increase
  • Growth tier scales to 100,000 MAU but does not publish pricing for higher volumes, requiring Enterprise negotiation
  • Session replay and mobile engagement are optional add-ons in Growth tier, not included in base pricing
  • Enterprise pricing not published; custom negotiations required for large-scale deployments

Pricing, plan by plan

Product Fruits

$83.25/month
  • Starter$83.25/month
    • 999 US dollars a year on annual billing, 111 US dollars a month if billed monthly
    • 1,500 monthly active users included
    • Tours, hints, checklists and announcements
  • Pro$140.25/month
    • 187 US dollars a month if billed monthly
    • Higher monthly active user allowance
    • Surveys, NPS and help centre widget
  • Business$280.5/month
    • 374 US dollars a month if billed monthly
    • Highest published monthly active user allowance
    • Advanced segmentation and analytics

Userpilot

Free
  • Starter$299/month
    • Up to 2,000 monthly active users
    • In-app engagement
    • User segmentation
  • Growth$849/month (marked 'Most Popular')
    • 2,000 to 100,000 monthly active users
    • All Starter features
    • Advanced product analytics
  • Enterprise$undefined/variable
    • Custom monthly active user levels
    • All Growth features
    • Premium integrations

Which should you pick?

Choose Product Fruits if

  • You need product tours.
  • You also want hints and tooltips.
Product Fruits review

Choose Userpilot if

  • You want to start without paying.
  • You work on Web, iOS, Android, API.
Userpilot review

Questions people ask

Is Product Fruits or Userpilot better?
Neither clearly leads. Product Fruits starts at $83.25/month and Userpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Product Fruits or Userpilot?
Userpilot has a free tier; the other does not. Paid plans start at $83.25/month for Product Fruits and Free for Userpilot.
Does Product Fruits or Userpilot run on more platforms?
Product Fruits runs on Web. Userpilot runs on Web, iOS, Android, API.
Can I use Userpilot for free?
Yes. Userpilot has a free tier, so you can try it without paying. Product Fruits starts at $83.25/month.
What is Product Fruits best used for?
Product Fruits is most often used for a software company that wants to ship onboarding changes without putting them in an engineering sprint, a team evaluating product adoption tools that needs a real price before starting a sales conversation, which the category incumbents largely do not provide, a product manager running activation experiments where the cycle time of a release is the bottleneck, not the idea, a small software business whose monthly active user count is under a few thousand and for whom pendo enterprise pricing is out of reach. Of those, a software company that wants to ship onboarding changes without putting them in an engineering sprint and a team evaluating product adoption tools that needs a real price before starting a sales conversation, which the category incumbents largely do not provide are not what Userpilot is typically brought in for.
What can Product Fruits do that Userpilot cannot?
Product Fruits covers Product tours, Hints and tooltips, Onboarding checklists, In app announcements.

Answered from the vendors’ own pages

Product Fruits: How is Product Fruits priced?

By monthly active users. Starter is 999 US dollars a year, which is 83.25 a month, for 1,500 monthly active users, or 111 a month billed monthly. Pro and Business are 140.25 and 280.50 a month on annual billing.

Userpilot: What is included in the free trial?

Userpilot offers a free 14-day trial without requiring a credit card, providing full access to the Starter tier features.

Source
Product Fruits: What happens if we exceed the monthly active user quota?

Product Fruits says the product keeps working for users above quota and that customer service will reach out to discuss a better fitting plan. Overage is not priced publicly, so agree the terms before signing.

Userpilot: Does Userpilot include session replay?

Session replay is available in the Growth tier as an optional add-on for watching real user sessions and identifying friction points.

Source
Product Fruits: Is there a free plan?

No. There is a free trial with full access and no card required, but no permanently free tier.

Userpilot: What integrations does Userpilot support?

Userpilot integrates with HubSpot, Salesforce, Segment, Google Analytics, Amplitude, Mixpanel, Heap, Zendesk, Intercom and Google Tag Manager. Additional integrations can be requested.

Source
Product Fruits: How does it compare with Pendo?

Product Fruits is much cheaper and publishes its prices. Pendo has far deeper product analytics. If you need adoption guidance only, Product Fruits is the cheaper answer; if you need analytics too, it is not.

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