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Customer Success · head to head

ChurnZero vs Userpilot

ChurnZero logo

ChurnZero

Customer Success

Real-time Customer Success Platform

From
On request
Rated
-
Full reviewWebsite
Userpilot logo

Userpilot

SaaS

Product analytics and in-app onboarding platform.

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Userpilot has a free tier, so it costs nothing to try first.
  • Each has a real cost: ChurnZero pricing not published and is sold by quote only, requires sales contact; Userpilot starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier

Where they differ

Only the attributes on which ChurnZero and Userpilot actually diverge.

Attributes where ChurnZero and Userpilot differ
AttributeChurnZeroUserpilot
Starting priceOn requestFree
Pricing modelUnknownsubscription
Free tierNoYes
PlatformsWebWeb, iOS, Android, API
CategoryCustomer SuccessSaaS
Founded2015Unknown

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ChurnZero

  • Real-time alerts
  • In-app messaging
  • Customer health scores
  • Journey automation
  • NPS surveys
  • Salesforce
  • HubSpot
  • Slack

Only in Userpilot

Nothing recorded that ChurnZero does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

ChurnZero

  • Customer success and churn preventionnot Userpilot
  • Customer health scoring and proactive risk detectionnot Userpilot
  • Automated customer engagement through AI agentsnot Userpilot
  • Customer renewal forecastingnot Userpilot
  • NPS and satisfaction surveysnot Userpilot
  • Multi-platform customer communication and collaborationnot Userpilot

Userpilot

  • SaaS companies optimising user onboarding and activationnot ChurnZero
  • Product teams collecting user feedback and identifying churn drivers via session replaynot ChurnZero
  • Customer success teams using in-app guides and contextual helpnot ChurnZero
  • Growth teams orchestrating multi-channel campaigns across email and in-appnot ChurnZero
  • Product managers measuring adoption and engagement across user cohortsnot ChurnZero

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ChurnZero

  • Pricing not published and is sold by quote only, requires sales contact

Userpilot

  • Starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier
  • Large price jump from Starter ($299/mo) to Growth ($849/mo), nearly 3x increase
  • Growth tier scales to 100,000 MAU but does not publish pricing for higher volumes, requiring Enterprise negotiation
  • Session replay and mobile engagement are optional add-ons in Growth tier, not included in base pricing
  • Enterprise pricing not published; custom negotiations required for large-scale deployments

Pricing, plan by plan

ChurnZero

On request

No published plan breakdown. See the ChurnZero review.

Userpilot

Free
  • Starter$299/month
    • Up to 2,000 monthly active users
    • In-app engagement
    • User segmentation
  • Growth$849/month (marked 'Most Popular')
    • 2,000 to 100,000 monthly active users
    • All Starter features
    • Advanced product analytics
  • Enterprise$null/variable
    • Custom monthly active user levels
    • All Growth features
    • Premium integrations

Which should you pick?

Choose ChurnZero if

  • You need real-time alerts.
  • You also want in-app messaging.
ChurnZero review

Choose Userpilot if

  • You want to start without paying.
  • You work on Web, iOS, Android, API.
Userpilot review

Questions people ask

Is ChurnZero or Userpilot better?
Neither clearly leads. ChurnZero starts at On request and Userpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ChurnZero or Userpilot?
Userpilot has a free tier; the other does not. Paid plans start at On request for ChurnZero and Free for Userpilot.
Does ChurnZero or Userpilot run on more platforms?
ChurnZero runs on Web. Userpilot runs on Web, iOS, Android, API.
Can I use Userpilot for free?
Yes. Userpilot has a free tier, so you can try it without paying. ChurnZero starts at On request.
What is ChurnZero best used for?
ChurnZero is most often used for customer success and churn prevention, customer health scoring and proactive risk detection, automated customer engagement through ai agents, customer renewal forecasting. Of those, customer success and churn prevention and customer health scoring and proactive risk detection are not what Userpilot is typically brought in for.
What can ChurnZero do that Userpilot cannot?
ChurnZero covers Real-time alerts, In-app messaging, Customer health scores, Journey automation.

Answered from the vendors’ own pages

Userpilot: What is included in the free trial?

Userpilot offers a free 14-day trial without requiring a credit card, providing full access to the Starter tier features.

Source
Userpilot: Does Userpilot include session replay?

Session replay is available in the Growth tier as an optional add-on for watching real user sessions and identifying friction points.

Source
Userpilot: What integrations does Userpilot support?

Userpilot integrates with HubSpot, Salesforce, Segment, Google Analytics, Amplitude, Mixpanel, Heap, Zendesk, Intercom and Google Tag Manager. Additional integrations can be requested.

Source
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Related pages

More on ChurnZero

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