Softwr

Customer Success · head to head

Totango vs Userpilot

Totango logo

Totango

Customer Success

Composable Customer Success Platform

From
Free
Rated
-
Full reviewWebsite
Userpilot logo

Userpilot

SaaS

Product analytics and in-app onboarding platform.

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Totango user interface is unintuitive and outdated, making workflows more time-consuming than necessary; Userpilot starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier

Where they differ

Only the attributes on which Totango and Userpilot actually diverge.

Attributes where Totango and Userpilot differ
AttributeTotangoUserpilot
PlatformsWebWeb, iOS, Android, API
CategoryCustomer SuccessSaaS
Founded2010Unknown

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Totango

  • SuccessBLOCs
  • Health monitoring
  • Customer segments
  • Engagement campaigns
  • Success workflows
  • Salesforce
  • HubSpot
  • Zendesk

Only in Userpilot

Nothing recorded that Totango does not also cover.

What people use each for

The jobs each tool is most often brought in to do.

Totango

  • Customer Successnot Userpilot
  • Adoptionnot Userpilot
  • Engagementnot Userpilot

Userpilot

  • SaaS companies optimising user onboarding and activationnot Totango
  • Product teams collecting user feedback and identifying churn drivers via session replaynot Totango
  • Customer success teams using in-app guides and contextual helpnot Totango
  • Growth teams orchestrating multi-channel campaigns across email and in-appnot Totango
  • Product managers measuring adoption and engagement across user cohortsnot Totango

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Totango

  • User interface is unintuitive and outdated, making workflows more time-consuming than necessary
  • SuccessBLOCs are rigid and confusing to configure despite being marketed as flexible
  • Platform experiences performance issues with occasional slowness and bugs
  • Timeline view only allows searching subject lines, not full activity or note content
  • Pricing can be prohibitive for startups with uncertain immediate ROI

Userpilot

  • Starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier
  • Large price jump from Starter ($299/mo) to Growth ($849/mo), nearly 3x increase
  • Growth tier scales to 100,000 MAU but does not publish pricing for higher volumes, requiring Enterprise negotiation
  • Session replay and mobile engagement are optional add-ons in Growth tier, not included in base pricing
  • Enterprise pricing not published; custom negotiations required for large-scale deployments

Pricing, plan by plan

Totango

Free
  • StarterFree
    • Basic health scores
    • Up to 100 accounts
  • Growth$249/month
    • Unlimited accounts
    • Campaigns
    • Playbooks

Userpilot

Free
  • Starter$299/month
    • Up to 2,000 monthly active users
    • In-app engagement
    • User segmentation
  • Growth$849/month (marked 'Most Popular')
    • 2,000 to 100,000 monthly active users
    • All Starter features
    • Advanced product analytics
  • Enterprise$null/variable
    • Custom monthly active user levels
    • All Growth features
    • Premium integrations

Which should you pick?

Choose Totango if

  • You need successblocs.
  • You want to start without paying.
  • You also want health monitoring.
Totango review

Choose Userpilot if

  • You want to start without paying.
  • You work on Web, iOS, Android, API.
Userpilot review

Questions people ask

Is Totango or Userpilot better?
Neither clearly leads. Totango starts at Free and Userpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Totango or Userpilot?
Totango starts at Free and Userpilot at Free.
Does Totango or Userpilot run on more platforms?
Totango runs on Web. Userpilot runs on Web, iOS, Android, API.
Can I use Totango for free?
Both have a free tier, so you can try either at no cost before committing.
What is Totango best used for?
Totango is most often used for customer success, adoption, engagement. Of those, customer success and adoption are not what Userpilot is typically brought in for.
What can Totango do that Userpilot cannot?
Totango covers SuccessBLOCs, Health monitoring, Customer segments, Engagement campaigns.

Answered from the vendors’ own pages

Totango: What data sources can Totango connect to?

Totango aggregates customer data from various sources to provide a holistic view of customer health, engagement, satisfaction, and product usage. It integrates with CRM systems, product analytics, and support platforms.

Source
Userpilot: What is included in the free trial?

Userpilot offers a free 14-day trial without requiring a credit card, providing full access to the Starter tier features.

Source
Totango: What is Totango's pricing model?

Totango uses revenue-oriented pricing based on customer revenue under management and value realization, rather than purely seat-based licensing. Pricing varies based on specific implementation and feature requirements.

Source
Userpilot: Does Userpilot include session replay?

Session replay is available in the Growth tier as an optional add-on for watching real user sessions and identifying friction points.

Source
Userpilot: What integrations does Userpilot support?

Userpilot integrates with HubSpot, Salesforce, Segment, Google Analytics, Amplitude, Mixpanel, Heap, Zendesk, Intercom and Google Tag Manager. Additional integrations can be requested.

Source
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Related pages

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