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Healthcare · head to head

Included Health vs Philips IntelliSpace PACS

Included Health logo

Included Health

Healthcare

Care navigation and virtual care in one contract for self funded employers and health plans

From
On request
Rated
-
Full reviewWebsite
Philips IntelliSpace PACS logo

Philips IntelliSpace PACS

Healthcare

Enterprise radiology PACS and diagnostic image viewing from Philips

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Included Health owning both the navigation recommendations and the virtual care delivery creates a structural incentive to steer members to the vendor own clinicians, and an employer should require disclosure and measurement of how often that happens.; Philips IntelliSpace PACS philips has consolidated its imaging marketing under Philips Enterprise Imaging and several IntelliSpace PACS regional pages now redirect to a generic medical imaging page, so a buyer signing a long PACS term should demand a written product lifecycle and version support statement before committing.
  • They diverge on capability: Included Health covers Care navigation, Philips IntelliSpace PACS covers Diagnostic reading client.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Included Health and Philips IntelliSpace PACS actually diverge.

Attributes where Included Health and Philips IntelliSpace PACS differ
AttributeIncluded HealthPhilips IntelliSpace PACS
PlatformsWeb, iOS, AndroidWeb, Windows

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Healthcare).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Included Health

  • Care navigation
  • Provider quality steerage
  • Expert medical opinion
  • Virtual primary care
  • Virtual behavioural health
  • Virtual urgent care
  • Benefits integration
  • Employer reporting

Only in Philips IntelliSpace PACS

  • Diagnostic reading client
  • Zero footprint web viewer
  • Enterprise archive
  • Advanced visualisation
  • IntelliSpace Radiology on AWS
  • Worklist and workflow
  • AI results integration

What people use each for

The jobs each tool is most often brought in to do.

Included Health

  • A large self funded employer whose members cannot tell which specialist to see and who currently absorbs the cost of poor referral decisionsnot Philips IntelliSpace PACS
  • An employer that has bought several point solutions and needs one front door that routes members to the ones already paid fornot Philips IntelliSpace PACS
  • A self funded plan wanting expert second opinions before high cost elective surgery, where a changed recommendation pays for the programmenot Philips IntelliSpace PACS
  • An employer replacing separate navigation and telehealth vendors with one contract and one member experiencenot Philips IntelliSpace PACS

Philips IntelliSpace PACS

  • A hospital replacing an end of life PACS that already runs a large Philips CT and MR estate and wants modality and reading integration in one support contractnot Included Health
  • A radiology group consolidating several departmental archives into one enterprise archive with a single radiologist worklistnot Included Health
  • A health system that wants to move diagnostic reading off local workstations into a cloud hosted environment via the AWS listingnot Included Health
  • Sites that need server side advanced visualisation so radiologists can do 3D and vessel work without dedicated 3D workstationsnot Included Health

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Included Health

  • Owning both the navigation recommendations and the virtual care delivery creates a structural incentive to steer members to the vendor own clinicians, and an employer should require disclosure and measurement of how often that happens.
  • Pricing is per employee per month across the whole eligible population, so a plan with low navigation engagement pays for everyone to serve the minority who call.
  • Savings claims rest on avoided costs and changed referral decisions, which are counterfactual by nature, so performance guarantees need very careful definition or they measure activity rather than money.
  • The company is a merger of three organisations with different origins, and members and benefits teams still encounter seams between navigation, virtual primary care and behavioural health that the single brand implies are absent.
  • It sells primarily to large self funded employers, so mid market employers and fully insured plans find both the pricing and the implementation effort disproportionate to their size.

Philips IntelliSpace PACS

  • Philips has consolidated its imaging marketing under Philips Enterprise Imaging and several IntelliSpace PACS regional pages now redirect to a generic medical imaging page, so a buyer signing a long PACS term should demand a written product lifecycle and version support statement before committing.
  • Advanced visualisation is licensed by concurrent user separately from the base PACS, so a department that sizes concurrency from average use finds radiologists blocked at the morning peak and buys more licences after go live.
  • The deepest integration is with Philips modalities, so sites running mixed GE and Siemens scanner fleets get less of the workflow benefit than the demonstration environment implies.
  • Third party AI findings arrive through a results interface rather than natively in the hanging protocol, so radiologists context switch to see algorithm output and adoption of purchased AI is lower than expected.
  • Data migration from a legacy PACS is a separate, large and often underquoted professional services line, and migrations of a decade of priors routinely run longer than the go live plan allows.

Pricing, plan by plan

Included Health

On request
  • Included Health$undefined/year
    • Per employee per month across the eligible population, quoted not published
    • Navigation and virtual care modules priced separately or bundled
    • Some components offered with performance guarantees tied to measured savings

Philips IntelliSpace PACS

On request
  • IntelliSpace PACS$undefined/year
    • Priced by annual study volume and concurrent diagnostic users
    • Advanced visualisation licensed separately by concurrent user
    • Storage and archive tiering priced by capacity

Which should you pick?

Choose Included Health if

  • You need care navigation.
  • You work on Web, iOS, Android.
  • You also want provider quality steerage.
Included Health review

Choose Philips IntelliSpace PACS if

  • You need diagnostic reading client.
  • You work on Web, Windows.
  • You also want zero footprint web viewer.
Philips IntelliSpace PACS review

Questions people ask

Is Included Health or Philips IntelliSpace PACS better?
Neither clearly leads. Included Health starts at On request and Philips IntelliSpace PACS at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Included Health or Philips IntelliSpace PACS?
Included Health starts at On request and Philips IntelliSpace PACS at On request.
Does Included Health or Philips IntelliSpace PACS run on more platforms?
Included Health runs on Web, iOS, Android. Philips IntelliSpace PACS runs on Web, Windows.
What is Included Health best used for?
Included Health is most often used for a large self funded employer whose members cannot tell which specialist to see and who currently absorbs the cost of poor referral decisions, an employer that has bought several point solutions and needs one front door that routes members to the ones already paid for, a self funded plan wanting expert second opinions before high cost elective surgery, where a changed recommendation pays for the programme, an employer replacing separate navigation and telehealth vendors with one contract and one member experience. Of those, a large self funded employer whose members cannot tell which specialist to see and who currently absorbs the cost of poor referral decisions and an employer that has bought several point solutions and needs one front door that routes members to the ones already paid for are not what Philips IntelliSpace PACS is typically brought in for.
What can Included Health do that Philips IntelliSpace PACS cannot?
Included Health covers Care navigation, Provider quality steerage, Expert medical opinion, Virtual primary care. Philips IntelliSpace PACS covers Diagnostic reading client, Zero footprint web viewer, Enterprise archive, Advanced visualisation.

Answered from the vendors’ own pages

Included Health: What exactly is Included Health?

The combination of Grand Rounds Health navigation, Doctor On Demand virtual care and the original Included Health concierge service, operating under one brand since late 2021.

Philips IntelliSpace PACS: Is IntelliSpace PACS being discontinued?

It is still sold and supported, but Philips has moved its marketing to Philips Enterprise Imaging and some regional IntelliSpace product pages now redirect. Ask Philips for the written lifecycle statement before signing a multi year term.

Included Health: Who pays for it?

The self funded employer or the health plan pays a per employee per month fee. Virtual care visits may also carry member cost sharing depending on plan design.

Philips IntelliSpace PACS: Can I run it in the cloud?

Yes. Philips lists IntelliSpace Radiology on AWS Marketplace, and Philips also offers a managed hosted deployment. Both are quoted rather than self service.

Included Health: Is there a minimum size?

No published minimum, but it sells primarily to large self funded employers and the pricing and implementation effort do not suit small organisations.

Philips IntelliSpace PACS: Does Philips publish pricing?

No. Pricing is by study volume, concurrent diagnostic users and storage, and is usually negotiated alongside modality capital.

Included Health: How does it recommend providers?

Through data driven quality analysis rather than a plain directory. Ask specifically how those recommendations are produced and how often they resolve to the company own virtual clinicians.

Philips IntelliSpace PACS: Will it read images from non Philips scanners?

Yes, it is a standard DICOM archive and viewer. The gap is in advanced visualisation and modality workflow integration, which is deeper on Philips equipment.

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