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Healthcare · head to head

Included Health vs Liberty Software

Included Health logo

Included Health

Healthcare

Care navigation and virtual care in one contract for self funded employers and health plans

From
On request
Rated
-
Full reviewWebsite
Liberty Software logo

Liberty Software

Healthcare

Pharmacy management software with a long record in independent retail

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Included Health owning both the navigation recommendations and the virtual care delivery creates a structural incentive to steer members to the vendor own clinicians, and an employer should require disclosure and measurement of how often that happens.; Liberty Software clinical services tooling is behind PioneerRx, which matters increasingly as independents shift revenue away from dispensing margin
  • They diverge on capability: Included Health covers Care navigation, Liberty Software covers Prescription processing.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Included Health and Liberty Software actually diverge.

Attributes where Included Health and Liberty Software differ
AttributeIncluded HealthLiberty Software
PlatformsWeb, iOS, AndroidWindows

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Healthcare).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Included Health

  • Care navigation
  • Provider quality steerage
  • Expert medical opinion
  • Virtual primary care
  • Virtual behavioural health
  • Virtual urgent care
  • Benefits integration
  • Employer reporting

Only in Liberty Software

  • Prescription processing
  • Insurance adjudication
  • Inventory control
  • Integrated point of sale
  • Patient records
  • Reporting

What people use each for

The jobs each tool is most often brought in to do.

Included Health

  • A large self funded employer whose members cannot tell which specialist to see and who currently absorbs the cost of poor referral decisionsnot Liberty Software
  • An employer that has bought several point solutions and needs one front door that routes members to the ones already paid fornot Liberty Software
  • A self funded plan wanting expert second opinions before high cost elective surgery, where a changed recommendation pays for the programmenot Liberty Software
  • An employer replacing separate navigation and telehealth vendors with one contract and one member experiencenot Liberty Software

Liberty Software

  • Independent pharmacies prioritising support responsiveness over feature breadthnot Included Health
  • Dispensing-led pharmacies without a large clinical services programmenot Included Health
  • Long-standing customers of legacy systems seeking a comparable replacementnot Included Health
  • Single-location pharmacies wanting a system they can run without specialist staffnot Included Health

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Included Health

  • Owning both the navigation recommendations and the virtual care delivery creates a structural incentive to steer members to the vendor own clinicians, and an employer should require disclosure and measurement of how often that happens.
  • Pricing is per employee per month across the whole eligible population, so a plan with low navigation engagement pays for everyone to serve the minority who call.
  • Savings claims rest on avoided costs and changed referral decisions, which are counterfactual by nature, so performance guarantees need very careful definition or they measure activity rather than money.
  • The company is a merger of three organisations with different origins, and members and benefits teams still encounter seams between navigation, virtual primary care and behavioural health that the single brand implies are absent.
  • It sells primarily to large self funded employers, so mid market employers and fully insured plans find both the pricing and the implementation effort disproportionate to their size.

Liberty Software

  • Clinical services tooling is behind PioneerRx, which matters increasingly as independents shift revenue away from dispensing margin
  • Windows-only with a traditional interface, and no meaningful cloud story
  • Pricing is not published, so comparison requires a sales process with every vendor on the shortlist
  • A smaller company than the RedSail-owned competitors, which some buyers weigh in procurement
  • US-only, tied to US insurance adjudication and regulation

Pricing, plan by plan

Included Health

On request
  • Included Health$undefined/year
    • Per employee per month across the eligible population, quoted not published
    • Navigation and virtual care modules priced separately or bundled
    • Some components offered with performance guarantees tied to measured savings

Liberty Software

On request
  • Liberty$undefined/month
    • Prescription processing
    • Claims adjudication
    • Inventory

Which should you pick?

Choose Included Health if

  • You need care navigation.
  • You work on Web, iOS, Android.
  • You also want provider quality steerage.
Included Health review

Choose Liberty Software if

  • You need prescription processing.
  • You work on Windows.
  • You also want insurance adjudication.
Liberty Software review

Questions people ask

Is Included Health or Liberty Software better?
Neither clearly leads. Included Health starts at On request and Liberty Software at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Included Health or Liberty Software?
Included Health starts at On request and Liberty Software at On request.
Does Included Health or Liberty Software run on more platforms?
Included Health runs on Web, iOS, Android. Liberty Software runs on Windows.
What is Included Health best used for?
Included Health is most often used for a large self funded employer whose members cannot tell which specialist to see and who currently absorbs the cost of poor referral decisions, an employer that has bought several point solutions and needs one front door that routes members to the ones already paid for, a self funded plan wanting expert second opinions before high cost elective surgery, where a changed recommendation pays for the programme, an employer replacing separate navigation and telehealth vendors with one contract and one member experience. Of those, a large self funded employer whose members cannot tell which specialist to see and who currently absorbs the cost of poor referral decisions and an employer that has bought several point solutions and needs one front door that routes members to the ones already paid for are not what Liberty Software is typically brought in for.
What can Included Health do that Liberty Software cannot?
Included Health covers Care navigation, Provider quality steerage, Expert medical opinion, Virtual primary care. Liberty Software covers Prescription processing, Insurance adjudication, Inventory control, Integrated point of sale.

Answered from the vendors’ own pages

Included Health: What exactly is Included Health?

The combination of Grand Rounds Health navigation, Doctor On Demand virtual care and the original Included Health concierge service, operating under one brand since late 2021.

Liberty Software: Why do pharmacies choose Liberty?

Support, most often. In a category where a software failure stops dispensing, response quality is a rational primary criterion and Liberty customers cite it consistently.

Included Health: Who pays for it?

The self funded employer or the health plan pays a per employee per month fee. Virtual care visits may also carry member cost sharing depending on plan design.

Liberty Software: How does it compare to PioneerRx?

PioneerRx is broader, particularly in clinical services. Liberty is simpler and its customers rate support more highly. The right answer depends on whether clinical services are central to the pharmacy business.

Included Health: Is there a minimum size?

No published minimum, but it sells primarily to large self funded employers and the pricing and implementation effort do not suit small organisations.

Liberty Software: What does it cost?

Not published. Ask for the total including hardware and interfaces rather than the monthly software figure.

Included Health: How does it recommend providers?

Through data driven quality analysis rather than a plain directory. Ask specifically how those recommendations are produced and how often they resolve to the company own virtual clinicians.

Liberty Software: Is it cloud-based?

No. It is a Windows application, which is still normal in this category but is where newer entrants differentiate.

Liberty Software: Does it handle point of sale?

Yes, integrated front-end retail alongside the pharmacy system, which matters for independents with a significant non-prescription business.

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