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Remote Work · head to head

Otter.ai vs Webex

Otter.ai logo

Otter.ai

Remote Work

Transcription and meeting notes powered by AI

From
Free
Rated
-
Full reviewWebsite
Webex logo

Webex

Sales Enablement

Video conferencing and collaboration platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Otter.ai two separate limits apply at once, a monthly minute allowance and a per conversation cap, so a long meeting can be cut short with allowance remaining; Webex listed on UK G-Cloud at £405 to £1,500 per unit per day for Cisco Webex Contact Centre, via reseller Node4 Ltd
  • They diverge on capability: Otter.ai covers Automatic transcription, Webex covers Video meetings.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Otter.ai and Webex actually diverge.

Attributes where Otter.ai and Webex differ
AttributeOtter.aiWebex
Pricing modelfreemiumsubscription
PlatformsWeb, Ios, Android, MacWeb, Windows, Macos, Ios, Android
CategoryRemote WorkSales Enablement
Founded20161995

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Otter.ai

  • Automatic transcription
  • Real-time transcription
  • Speaker identification
  • Searchable transcripts
  • Highlights and summaries
  • Sharing
  • Mobile apps
  • Zoom

Only in Webex

  • Video meetings
  • Screen sharing
  • Recording
  • Virtual backgrounds
  • Chat
  • Whiteboard
  • Breakout rooms
  • Outlook

Both cover

  • Microsoft Teams
  • Slack
  • Salesforce
  • Cloud deployment
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Otter.ai

  • Meeting transcription and recordingnot Webex
  • Live transcription for accessibilitynot Webex
  • Multi-language meeting supportnot Webex

Webex

  • Video meetingsnot Otter.ai
  • Team collaborationnot Otter.ai
  • Customer callsnot Otter.ai
  • Trainingnot Otter.ai

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Otter.ai

  • Two separate limits apply at once, a monthly minute allowance and a per conversation cap, so a long meeting can be cut short with allowance remaining
  • The free plan cuts off at 30 minutes per conversation and 300 minutes a month
  • The Pro plan still caps a single conversation at 90 minutes
  • Even unlimited plans cap a conversation at 4 hours
  • Imported file transcription has its own separate monthly limit, at 6,000 minutes on Business
  • Paying monthly rather than annually roughly doubles the rate, from $8.33 to $16.99 on Pro

Webex

  • Listed on UK G-Cloud at £405 to £1,500 per unit per day for Cisco Webex Contact Centre, via reseller Node4 Ltd

Pricing, plan by plan

Otter.ai

Free
  • BasicFree
    • 300 monthly transcription minutes
    • 3 lifetime audio/video file imports
    • Zoom, MS Teams, Google Meet support
  • Pro$16.99/month
    • 1,200 in-app recording minutes
    • 10 monthly audio/video file imports
    • Up to 90 minutes per meeting
  • Pro Annual$8.33/month
    • 1,200 in-app recording minutes
    • 10 monthly audio/video file imports
    • Up to 90 minutes per meeting
  • Business$30/month
    • Unlimited meetings and in-app recordings
    • Unlimited audio/video file imports
    • Up to 4 hours per meeting

Webex

Free
  • FreeFree
    • Unlimited 1:1 meetings
    • 100 participants
    • 40-minute limit for group
  • Standard$13.5/month
    • Unlimited meetings
    • 300 participants
    • Cloud recording

Which should you pick?

Choose Otter.ai if

  • You need automatic transcription.
  • You want to start without paying.
  • You work on Web, Ios, Android, Mac.
  • You also want real-time transcription.
Otter.ai review

Choose Webex if

  • You need video meetings.
  • You want to start without paying.
  • You work on Web, Windows, Macos, Ios, Android.
  • You also want screen sharing.
Webex review

Questions people ask

Is Otter.ai or Webex better?
Neither clearly leads. Otter.ai starts at Free and Webex at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Otter.ai or Webex?
Otter.ai starts at Free and Webex at Free.
Does Otter.ai or Webex run on more platforms?
Otter.ai runs on Web, Ios, Android, Mac. Webex runs on Web, Windows, Macos, Ios, Android.
Can I use Otter.ai for free?
Both have a free tier, so you can try either at no cost before committing.
What is Otter.ai best used for?
Otter.ai is most often used for meeting transcription and recording, live transcription for accessibility, multi-language meeting support. Of those, meeting transcription and recording and live transcription for accessibility are not what Webex is typically brought in for.
What can Otter.ai do that Webex cannot?
Otter.ai covers Automatic transcription, Real-time transcription, Speaker identification, Searchable transcripts. Webex covers Video meetings, Screen sharing, Recording, Virtual backgrounds. Both handle Microsoft Teams, Slack, Salesforce, Cloud deployment.

Answered from the vendors’ own pages

Otter.ai: What are the monthly transcription minute limits on Otter.ai plans?

Basic tier includes 300 monthly transcription minutes at no cost. Pro tier includes 1,200 in-app recording minutes. Business tier provides unlimited meetings and in-app recordings.

Source
Otter.ai: What meeting duration limits apply to different Otter.ai tiers?

Pro tier supports up to 90 minutes per meeting. Business tier supports up to 4 hours per meeting. Enterprise tier offers custom configurations.

Source
Otter.ai: How much can you save with Otter.ai annual billing?

Pro annual plan costs $8.33 per month (51% savings compared to $16.99 monthly). Business annual plan costs $19.99 per month (33% savings compared to $30 monthly).

Source
Otter.ai: What integrations are available with Otter.ai Pro plan?

Pro tier includes integrations with Salesforce, HubSpot, and Zapier. Enterprise tier provides access to Otter API and custom webhooks.

Source
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