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Developer Tools · head to head

OpsLevel vs Resolver

OpsLevel logo

OpsLevel

Developer Tools

Internal developer portal that scores service ownership and production readiness

From
On request
Free plan
No
Full reviewWebsite
Resolver logo

Resolver

Cybersecurity

Risk, incident and investigations platform for corporate security and operational risk teams, owned by Kroll

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: OpsLevel opsLevel does not publish prices at all, not even a starting figure, so you cannot size a budget or compare against Backstage's zero licence cost without entering a sales cycle.; Resolver kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.
  • They diverge on capability: OpsLevel covers Service catalogue, Resolver covers Incident management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which OpsLevel and Resolver actually diverge.

Attributes where OpsLevel and Resolver differ
AttributeOpsLevelResolver
PlatformsWebWeb, iOS, Android
CategoryDeveloper ToolsCybersecurity

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in OpsLevel

  • Service catalogue
  • Scorecards and rubric
  • Checks
  • Campaigns
  • Self-service actions
  • Slack and Teams integration
  • Catalogue auto-enrichment
  • Deployment on request

Only in Resolver

  • Incident management
  • Investigations
  • Enterprise risk management
  • Internal audit
  • Compliance and obligations
  • Business continuity
  • Risk Event Management
  • Configurable dashboards

What people use each for

The jobs each tool is most often brought in to do.

OpsLevel

  • A platform team that needs to prove every production service has a named owner and an on-call rota before an auditnot Resolver
  • Driving a fleet-wide migration such as a runtime upgrade across 400 services with a deadline and visible progressnot Resolver
  • Giving developers a paved road to create a new service from a template without waiting on the platform teamnot Resolver
  • An organisation where an incident took an hour to route because nobody could identify the owning teamnot Resolver

Resolver

  • A national retailer consolidating store incident reporting, loss prevention cases and investigations into one system with defensible evidence handlingnot OpsLevel
  • A bank that needs operational risk events captured against a risk and control register rather than in spreadsheets and emailnot OpsLevel
  • A university security operations centre running dispatch, case management and clery-style reporting from a single recordnot OpsLevel
  • An organisation that already retains Kroll for investigations and wants case intake and vendor handoff in the same platformnot OpsLevel

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

OpsLevel

  • OpsLevel does not publish prices at all, not even a starting figure, so you cannot size a budget or compare against Backstage's zero licence cost without entering a sales cycle.
  • The Standard plan caps at 50 users, which is below the size at which service ownership becomes a real problem, so most genuine buyers land on Enterprise and its unpublished pricing.
  • Scores are only as honest as the metadata teams maintain; where ownership records go stale the rubric produces confident numbers about a catalogue that no longer reflects reality, and leadership acts on them.
  • It reports on quality rather than producing it, so it can generate friction between platform teams who set the rubric and product teams who see it as a scoreboard imposed on them without extra headcount to fix the findings.
  • As a hosted product it needs read access to source control, cloud accounts and observability tooling, which is a meaningful vendor review in regulated environments; on-premises exists but only on the Enterprise tier.

Resolver

  • Kroll ownership since 2022 means the product is sold alongside risk consulting services, so buyers who want software with no services attach should expect that conversation and should price the licence separately in negotiation.
  • Configuration flexibility comes at the cost of implementation time, with deployments commonly running several months and typically requiring vendor or partner services, so the first-year cost is well above the annual licence.
  • Module-based pricing means the platform gets expensive quickly once you add audit, compliance and continuity to a security-led purchase, and modules bought later rarely carry the discount of the original deal.
  • The IT and cyber compliance side is thinner than dedicated tools, so organisations chasing SOC 2 or ISO 27001 evidence automation will find it does not replace a Drata or Vanta.
  • Reporting is capable but the drag and drop builder has a real learning curve, and organisations that do not train an internal administrator end up raising support tickets for changes that should be self-service.

Pricing, plan by plan

OpsLevel

On request
  • Standard$undefined/year
    • Up to 50 users
    • Unlimited catalogued components
    • Scorecards, campaigns and the global rubric
  • Enterprise$undefined/year
    • Unlimited users
    • Custom integrations
    • Customisable dashboards

Resolver

On request
  • Resolver Core$undefined/year
    • Priced by modules selected and number of users
    • Annual or multi-year enterprise agreement
    • Implementation and configuration quoted separately

Which should you pick?

Choose OpsLevel if

  • You need service catalogue.
  • You also want scorecards and rubric.
OpsLevel review

Choose Resolver if

  • You need incident management.
  • You work on Web, iOS, Android.
  • You also want investigations.
Resolver review

Questions people ask

Is OpsLevel or Resolver better?
Neither clearly leads. OpsLevel starts at On request and Resolver at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, OpsLevel or Resolver?
OpsLevel starts at On request and Resolver at On request.
Does OpsLevel or Resolver run on more platforms?
OpsLevel runs on Web. Resolver runs on Web, iOS, Android.
What is OpsLevel best used for?
OpsLevel is most often used for a platform team that needs to prove every production service has a named owner and an on-call rota before an audit, driving a fleet-wide migration such as a runtime upgrade across 400 services with a deadline and visible progress, giving developers a paved road to create a new service from a template without waiting on the platform team, an organisation where an incident took an hour to route because nobody could identify the owning team. Of those, a platform team that needs to prove every production service has a named owner and an on-call rota before an audit and driving a fleet-wide migration such as a runtime upgrade across 400 services with a deadline and visible progress are not what Resolver is typically brought in for.
What can OpsLevel do that Resolver cannot?
OpsLevel covers Service catalogue, Scorecards and rubric, Checks, Campaigns. Resolver covers Incident management, Investigations, Enterprise risk management, Internal audit.

Answered from the vendors’ own pages

OpsLevel: How much does OpsLevel cost?

It does not publish pricing. Billing is per developer using the portal, with volume discounts, and a quote requires a sales conversation.

Resolver: Who owns Resolver?

Kroll, which acquired it in 2022. It is marketed as a Kroll business and sold alongside Kroll risk and investigations services.

OpsLevel: How does it compare with Backstage?

Backstage has no licence fee but you staff a team to build and run it. OpsLevel is hosted with checks, campaigns and scorecards out of the box, and you pay per developer instead.

Resolver: What does Resolver cost?

Pricing is not published. It is quoted by module and user count on an annual or multi-year enterprise agreement, with implementation charged separately.

OpsLevel: Does it require writing catalogue YAML by hand?

No. It auto-discovers and enriches entries from connected systems, though teams still curate ownership and metadata.

Resolver: Is Resolver a SOC 2 compliance tool?

No. It is a risk, incident and investigations platform. Automated evidence collection for security certifications is not its strength.

OpsLevel: Can it run on premises?

Yes, but only on the Enterprise plan.

Resolver: How long does implementation take?

Months rather than weeks for a multi-module deployment, and most customers use vendor or partner services to configure it.

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