Surveys · head to head
Microsoft Forms vs MoEngage
Microsoft Forms
Surveys
Survey tool bundled into Microsoft 365 with no standalone price, where the real constraints are tenant policy, residency and admin visibility
- From
- Free
- Free plan
- Yes
MoEngage
Marketing
Essential solutions to help your growing teams build and retain customers
- From
- On request
- Free plan
- No
The short version
- Only Microsoft Forms has a free tier, so it costs nothing to try first.
- Each has a real cost: Microsoft Forms the Advanced Data Residency add-on explicitly does not cover Microsoft Forms, so a tenant that has paid for regional residency still has its survey responses provisioned according to best-effort guidance rather than a contractual commitment.; MoEngage no pricing information published; platform uses custom pricing requiring sales contact
- Prices and features above were last checked on 31 August 2026.
Where they differ
Only the attributes on which Microsoft Forms and MoEngage actually diverge.
| Attribute | Microsoft Forms | MoEngage |
|---|---|---|
| Starting price | Free | On request |
| Pricing model | Included with Microsoft 365, not sold separately | quote |
| Free tier | Yes | No |
| Platforms | Web, iOS, Android | Web |
| Category | Surveys | Marketing |
Identical on both: user rating (Not yet rated).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Microsoft Forms
- Bundled licensing
- Very high response ceiling
- File upload questions
- Co-authoring
- eDiscovery coverage
- Surveys Agent in Copilot
Only in MoEngage
Nothing recorded that Microsoft Forms does not also cover.
What people use each for
The jobs each tool is most often brought in to do.
Microsoft Forms
- Internal surveys and quizzes inside an organisation that already pays for Microsoft 365 and does not want a second vendor contractnot MoEngage
- Education settings where quizzes need automatic grading and results in Excel without procurement approvalnot MoEngage
- Quick polls inside Microsoft Teams where the response data should stay in the same tenant as everything elsenot MoEngage
- Any case where the deciding factor is that no purchase order is requirednot MoEngage
MoEngage
- Identifying at-risk customers through churn prediction modelsnot Microsoft Forms
- Sending triggered SMS alerts when customers abandon shopping cartsnot Microsoft Forms
- A/B testing email subject lines for newsletter campaignsnot Microsoft Forms
- Personalizing push notifications based on location and browsing historynot Microsoft Forms
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Microsoft Forms
- The Advanced Data Residency add-on explicitly does not cover Microsoft Forms, so a tenant that has paid for regional residency still has its survey responses provisioned according to best-effort guidance rather than a contractual commitment.
- Above 50,000 responses a form degrades sharply: only CSV export continues to work, while summary charts, viewing individual responses, printing, shared summary links and manual quiz grading all stop.
- Forms belonging to an account that is hard deleted, or deleted more than thirty days earlier, are not recoverable at all, so an unmanaged leaver process destroys survey data silently.
- The administrator settings that govern external sharing, template sharing and result summary sharing are only available to education and Microsoft 365 Apps for business customers, leaving many commercial tenants without the controls the documentation describes.
- A summary sharing link that has already been created continues to work for anyone inside or outside the organisation even after the form is restricted, so tightening permissions does not close an existing leak unless the link is deleted explicitly.
MoEngage
- No pricing information published; platform uses custom pricing requiring sales contact
- Growth and Enterprise plan tiers mentioned but no rates or features disclosed
Pricing, plan by plan
Microsoft Forms
Free- Free consumer Microsoft accountFree
- 200 responses per form
- 400 forms per account, including the recycle bin
- 200 questions per form
- Paid consumer Microsoft account$undefined/year
- Included in the subscription price, not sold separately
- 1,000 responses per form
- 400 forms per account
- Microsoft 365 work or school licence$undefined/year
- Included in the subscription price, not sold separately
- 5,000,000 responses per form
- Included in Business Basic, Standard, Premium, Office 365 E1, E3, E5 and Microsoft 365 F3
- Government GCC High and DoD$undefined/year
- Included in the subscription price, not sold separately
- 50,000 responses per form
- No email notification, video insert, Bing image search or phishing protection
MoEngage
On requestNo published plan breakdown. See the MoEngage review.
Which should you pick?
Choose Microsoft Forms if
- You need bundled licensing.
- You want to start without paying.
- You work on Web, iOS, Android.
- You also want very high response ceiling.
Choose MoEngage if
Nothing in the data separates MoEngage from Microsoft Forms on the points above - pick on price and on how each one feels to use.
Questions people ask
- Is Microsoft Forms or MoEngage better?
- Neither clearly leads. Microsoft Forms starts at Free and MoEngage at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Microsoft Forms or MoEngage?
- Microsoft Forms has a free tier; the other does not. Paid plans start at Free for Microsoft Forms and On request for MoEngage.
- Does Microsoft Forms or MoEngage run on more platforms?
- Microsoft Forms runs on Web, iOS, Android. MoEngage runs on Web.
- Can I use Microsoft Forms for free?
- Yes. Microsoft Forms has a free tier, so you can try it without paying. MoEngage starts at On request.
- What is Microsoft Forms best used for?
- Microsoft Forms is most often used for internal surveys and quizzes inside an organisation that already pays for microsoft 365 and does not want a second vendor contract, education settings where quizzes need automatic grading and results in excel without procurement approval, quick polls inside microsoft teams where the response data should stay in the same tenant as everything else, any case where the deciding factor is that no purchase order is required. Of those, internal surveys and quizzes inside an organisation that already pays for microsoft 365 and does not want a second vendor contract and education settings where quizzes need automatic grading and results in excel without procurement approval are not what MoEngage is typically brought in for.
- What can Microsoft Forms do that MoEngage cannot?
- Microsoft Forms covers Bundled licensing, Very high response ceiling, File upload questions, Co-authoring.
Answered from the vendors’ own pages
Microsoft Forms: Can I buy Microsoft Forms on its own?
No. It exists only as a service plan inside Microsoft 365, Office 365 and education or government SKUs, or free with a consumer Microsoft account. There is no standalone product to purchase.
MoEngage: How much does MoEngage cost?
MoEngage does not publish pricing rates on its website. The platform offers Growth and Enterprise plan tiers, with exact pricing available only through contacting the sales team or requesting a demo.
SourceMicrosoft Forms: Where are responses stored?
In the United States for most tenants, in the EU and EFTA region for EU tenants, and in Australia only for Forms provisioned after October 2022. Microsoft states this is guidance, not a residency commitment.
MoEngage: What is MoEngage's pricing model?
MoEngage uses custom enterprise pricing determined by specific customer requirements, requiring direct sales outreach to obtain a quote.
SourceMicrosoft Forms: Can an administrator read someone else responses?
Not while that user account is active; ownership transfer is refused. Yes once the account is disabled or deleted, and yes through premium eDiscovery, which is still labelled preview.
Microsoft Forms: How do I turn Forms off for the organisation?
Disable both the Microsoft Forms and the Office Hive enterprise applications in Entra ID, or clear the Forms checkbox per user. Both applications must be disabled for it to take effect.
Related pages
More on Microsoft Forms
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