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Manufacturing · head to head

Maintenance Connection vs ServiceNow

Maintenance Connection logo

Maintenance Connection

Manufacturing

Enterprise CMMS from Accruent for multi-site asset management

From
On request
Rated
-
Full reviewWebsite
ServiceNow logo

ServiceNow

Customer Support

The world works with ServiceNow

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Maintenance Connection implementation is a project measured in months, and the cost of that work frequently exceeds the first year of licensing; ServiceNow listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow
  • They diverge on capability: Maintenance Connection covers Deep asset hierarchies, ServiceNow covers ITSM.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Maintenance Connection and ServiceNow actually diverge.

Attributes where Maintenance Connection and ServiceNow differ
AttributeMaintenance ConnectionServiceNow
CategoryManufacturingCustomer Support
FoundedUnknown2004

Identical on both: starting price (On request), pricing model (quote), free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Maintenance Connection

  • Deep asset hierarchies
  • Labour and cost tracking
  • Multi-storeroom inventory
  • Preventive and predictive
  • Compliance reporting
  • Enterprise integration

Only in ServiceNow

  • ITSM
  • IT Operations
  • Customer workflows
  • Employee workflows
  • App development
  • AI/ML capabilities
  • Slack
  • Microsoft Teams

What people use each for

The jobs each tool is most often brought in to do.

Maintenance Connection

  • Multi-site manufacturing or healthcare estates with large asset registersnot ServiceNow
  • Organisations that must evidence a maintenance regime to a regulatornot ServiceNow
  • Operations replacing an ageing enterprise CMMS rather than papernot ServiceNow
  • Estates needing maintenance integrated with ERP and financenot ServiceNow

ServiceNow

  • Enterprise IT managementnot Maintenance Connection
  • Digital transformationnot Maintenance Connection
  • Workflow automationnot Maintenance Connection

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Maintenance Connection

  • Implementation is a project measured in months, and the cost of that work frequently exceeds the first year of licensing
  • Pricing is entirely quote-based with no published entry point, so early comparison is impossible
  • The interface reflects its age and is a common objection from technicians used to consumer-grade mobile apps
  • Overpowered for single-site operations, where the configuration burden buys capability that will not be used
  • Accruent sells a broad portfolio, so the buying process involves more product than a maintenance team asked for

ServiceNow

  • Listed on G-Cloud 14 by reseller UP3 Services Ltd at £81.00 per licence per month for ServiceNow

Pricing, plan by plan

Maintenance Connection

On request
  • Maintenance Connection$undefined/year
    • Work and asset management
    • Multi-site
    • Inventory

ServiceNow

On request
  • IT Service Management$undefined/month
    • Incident management
    • Problem management
    • Change management
  • IT Operations Management$undefined/month
    • Discovery
    • Service mapping
    • Event management
  • Customer Service Management$undefined/month
    • Omnichannel engagement
    • Self-service
    • Case management

Which should you pick?

Choose Maintenance Connection if

  • You need deep asset hierarchies.
  • You work on Web, iOS, Android.
  • You also want labour and cost tracking.
Maintenance Connection review

Choose ServiceNow if

  • You need itsm.
  • You work on Web, Ios, Android.
  • You also want it operations.
ServiceNow review

Questions people ask

Is Maintenance Connection or ServiceNow better?
Neither clearly leads. Maintenance Connection starts at On request and ServiceNow at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Maintenance Connection or ServiceNow?
Maintenance Connection starts at On request and ServiceNow at On request.
Does Maintenance Connection or ServiceNow run on more platforms?
Maintenance Connection runs on Web, iOS, Android. ServiceNow runs on Web, Ios, Android.
What is Maintenance Connection best used for?
Maintenance Connection is most often used for multi-site manufacturing or healthcare estates with large asset registers, organisations that must evidence a maintenance regime to a regulator, operations replacing an ageing enterprise cmms rather than paper, estates needing maintenance integrated with erp and finance. Of those, multi-site manufacturing or healthcare estates with large asset registers and organisations that must evidence a maintenance regime to a regulator are not what ServiceNow is typically brought in for.
What can Maintenance Connection do that ServiceNow cannot?
Maintenance Connection covers Deep asset hierarchies, Labour and cost tracking, Multi-storeroom inventory, Preventive and predictive. ServiceNow covers ITSM, IT Operations, Customer workflows, Employee workflows.

Answered from the vendors’ own pages

Maintenance Connection: Who is Maintenance Connection for?

Multi-site organisations with large asset registers and formal maintenance governance. Below that scale, the configuration effort is not repaid.

ServiceNow: Does ServiceNow offer a free trial?

ServiceNow provides product trials and demos for prospects. Organizations can request a demo to see the platform capabilities for IT service management, customer service management, and business workflows.

Source
Maintenance Connection: What does it cost?

Not published. It is quoted, and implementation is a separate line that often exceeds first-year licensing.

ServiceNow: How is ServiceNow priced?

ServiceNow uses subscription-based pricing with custom quotes based on the number of users and modules selected. Organizations must contact ServiceNow directly to receive pricing for their specific deployment needs.

Source
Maintenance Connection: How does it differ from MaintainX?

Almost entirely. This is an enterprise system configured to enforce an existing process; MaintainX is a mobile app a team adopts in a day. They rarely appear on the same shortlist honestly.

ServiceNow: What implementation support does ServiceNow provide?

ServiceNow offers professional services, customer success management, and training programs to help organizations maximize value from the platform. Implementation support is available through direct services teams and certified implementation partners.

Source
Maintenance Connection: Is it good for regulated industries?

That is its strongest case. Audit trails, evidence of preventive regimes and multi-site consistency are what it is built to produce.

Maintenance Connection: What is the biggest risk in adopting it?

Under-resourcing implementation. A partially configured enterprise CMMS is worse than a well-run simple one, and this is the most common way these projects disappoint.

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