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Software · head to head

LivePerson vs Jivochat

LivePerson logo

LivePerson

Software

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite
Jivochat logo

Jivochat

Software

All-in-one communication platform for customer engagement

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Jivochat has a free tier, so it costs nothing to try first.
  • Each has a real cost: LivePerson no price is published for any of the three tiers, and the page states no cost metric; Jivochat the free plan keeps only 2 months of chat history and has no CRM
  • They diverge on capability: LivePerson covers Conversational AI, Jivochat covers Phone integration.

Where they differ

Only the attributes on which LivePerson and Jivochat actually diverge.

Attributes where LivePerson and Jivochat differ
AttributeLivePersonJivochat
Starting priceOn requestFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Mobile app, IOS, Android, Messaging appsWeb, Mobile app, IOS, Android
Founded19952008

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LivePerson

  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Salesforce
  • Zendesk
  • Webhooks
  • Messaging apps support

Only in Jivochat

  • Phone integration
  • Email support
  • Chatbot builder
  • CRM
  • Telegram
  • Viber

Both cover

  • Live chat
  • Slack
  • Web support
  • Mobile app support
  • IOS support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Jivochat
  • Routing customer conversations between bots and human agentsnot Jivochat

Jivochat

  • Live chat and messaging support across website and social channelsnot LivePerson
  • Handling customer conversations from one agent inboxnot LivePerson

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Jivochat

  • The free plan keeps only 2 months of chat history and has no CRM
  • The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
  • The WhatsApp module is a $27 a month add on on every plan including Enterprise
  • The Professional plan caps the account at 100 agents
  • Pricing is per agent, so support cost scales with headcount rather than conversation volume

Pricing, plan by plan

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Jivochat

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Lite$10/month
    • Up to 5 agents
    • Chat transcripts
  • Pro$25/month
    • Unlimited agents
    • Phone support
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support

Which should you pick?

Choose LivePerson if

  • You need conversational ai.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want mobile messaging.
LivePerson review

Choose Jivochat if

  • You need phone integration.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want email support.
Jivochat review

Questions people ask

Is LivePerson or Jivochat better?
Neither clearly leads. LivePerson starts at On request and Jivochat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LivePerson or Jivochat?
Jivochat has a free tier; the other does not. Paid plans start at On request for LivePerson and Free for Jivochat.
Does LivePerson or Jivochat run on more platforms?
LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps. Jivochat runs on Web, Mobile app, IOS, Android.
Can I use Jivochat for free?
Yes. Jivochat has a free tier, so you can try it without paying. LivePerson starts at On request.
What is LivePerson best used for?
LivePerson is most often used for conversational ai and messaging across web, sms and social channels, routing customer conversations between bots and human agents. Of those, conversational ai and messaging across web, sms and social channels and routing customer conversations between bots and human agents are not what Jivochat is typically brought in for.
What can LivePerson do that Jivochat cannot?
LivePerson covers Conversational AI, Mobile messaging, Intent detection, Salesforce. Jivochat covers Phone integration, Email support, Chatbot builder, CRM. Both handle Live chat, Slack, Web support, Mobile app support.
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