Softwr

Live Chat · head to head

LiveChat vs Superhuman

LiveChat logo

LiveChat

Live Chat

Customer service software that delights

From
$20/month
Rated
-
Full reviewWebsite
Superhuman logo

Superhuman

Technology

The fastest email experience ever made

From
$30/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month; Superhuman high pricing compared to free alternatives like Gmail
  • They diverge on capability: LiveChat covers Live chat, Superhuman covers Blazing fast performance.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which LiveChat and Superhuman actually diverge.

Attributes where LiveChat and Superhuman differ
AttributeLiveChatSuperhuman
Starting price$20/month$30/month
Pricing modelsubscriptionUnknown
PlatformsWeb, Ios, Android, DesktopWeb, iOS
CategoryLive ChatTechnology
Founded20022015

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in LiveChat

  • Live chat
  • Ticketing
  • Chat routing
  • Analytics
  • Canned responses
  • File sharing
  • Shopify
  • WordPress

Only in Superhuman

  • Blazing fast performance
  • Keyboard-first design
  • AI-powered triage
  • Split inbox
  • Read statuses
  • Remind me later
  • Social insights
  • Calendar integration

Both cover

  • Salesforce
  • HubSpot
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

LiveChat

  • Live chat support on a website with agent routingnot Superhuman
  • Handling customer conversations across chat, SMS and messaging channelsnot Superhuman

Superhuman

  • Email managementnot LiveChat
  • Inbox zeronot LiveChat
  • Team collaborationnot LiveChat
  • Sales outreachnot LiveChat
  • Executive communicationnot LiveChat

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

LiveChat

  • The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • Pricing is per agent, so support cost scales with headcount rather than with conversation volume
  • AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
  • Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
  • SSO, white labelling and HIPAA compliance are Enterprise only

Superhuman

  • High pricing compared to free alternatives like Gmail
  • Lacks unified inbox for managing multiple email accounts in a single view
  • Limited calendar functionality compared to dedicated scheduling tools
  • No native task management features

Pricing, plan by plan

LiveChat

$20/month
  • Starter$20/month
    • 60-day chat history
    • Basic customization
    • Ticketing system
  • Team$41/month
    • Unlimited history
    • Advanced reporting
    • Branding removal
  • Business$59/month
    • Staffing prediction
    • Work scheduler
    • Apple Business Chat
  • Enterprise$undefined/month
    • Dedicated account manager
    • Product training
    • SSO

Superhuman

$30/month
  • Starter$30/month
    • Email productivity
    • Superhuman AI
    • Team collaboration
  • Business$40/month
    • Auto Drafts
    • Ask AI
    • CRM integrations

Which should you pick?

Choose LiveChat if

  • You need live chat.
  • You work on Web, Ios, Android, Desktop.
  • You also want ticketing.
LiveChat review

Choose Superhuman if

  • You need blazing fast performance.
  • You work on Web, iOS.
  • You also want keyboard-first design.
Superhuman review

Questions people ask

Is LiveChat or Superhuman better?
Neither clearly leads. LiveChat starts at $20/month and Superhuman at $30/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, LiveChat or Superhuman?
LiveChat starts at $20/month and Superhuman at $30/month.
Does LiveChat or Superhuman run on more platforms?
LiveChat runs on Web, Ios, Android, Desktop. Superhuman runs on Web, iOS.
What is LiveChat best used for?
LiveChat is most often used for live chat support on a website with agent routing, handling customer conversations across chat, sms and messaging channels. Of those, live chat support on a website with agent routing and handling customer conversations across chat, sms and messaging channels are not what Superhuman is typically brought in for.
What can LiveChat do that Superhuman cannot?
LiveChat covers Live chat, Ticketing, Chat routing, Analytics. Superhuman covers Blazing fast performance, Keyboard-first design, AI-powered triage, Split inbox. Both handle Salesforce, HubSpot, Web support.

Answered from the vendors’ own pages

LiveChat: How much does LiveChat cost?

LiveChat pricing starts at $19/month for the Starter plan (annual billing). The Team plan is $49/person/month and includes unlimited users. The Business plan is $79/person/month with advanced features. Enterprise plans require a custom quote.

Source
Superhuman: How much does Superhuman cost?

Superhuman offers three plans: Starter at $30/user/month, Business at $40/user/month, and Enterprise with custom pricing. Annual billing provides approximately 16.7% savings, bringing the Starter plan to $25/month.

Source
LiveChat: Does LiveChat offer a free trial?

Yes, LiveChat provides a 14-day free trial with AI-driven features and no credit card required.

Source
Superhuman: What email platforms does Superhuman work with?

Superhuman is compatible with Gmail and Outlook, and integrates with Google Calendar and Akiflow for calendar and task planning workflows.

Source
LiveChat: What is the difference between LiveChat's Team and Business plans?

The Team plan ($49/person/month) tracks 400 visitors and includes unlimited campaigns and chat history. The Business plan ($79/person/month) tracks 1,000 visitors and adds work scheduler, advanced reporting, SMS, and Apple Messages support.

Source
Superhuman: Does the Business plan include CRM integrations?

Yes, the Business plan at $40/month unlocks CRM integrations with HubSpot and Salesforce, along with advanced AI features like Auto Drafts and Ask AI.

Source
Superhuman: What happened to Superhuman after the Grammarly acquisition?

Superhuman was acquired by Grammarly on July 1, 2025. The company now operates under the Superhuman name while integrating with Grammarly's AI platform.

Source
Share

Related pages

More on LiveChat

More on Superhuman

Keep looking

Other head to heads