Pendo vs Zendesk Sunshine Conversations

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

What people use each for

The jobs each tool is most often brought in to do.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Pricing, plan by plan

Which should you pick?

Questions people ask

Is Pendo or Zendesk Sunshine Conversations better?

Neither clearly leads. Pendo starts at Free and Zendesk Sunshine Conversations at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Pendo or Zendesk Sunshine Conversations?

Pendo has a free tier; the other does not. Paid plans start at Free for Pendo and On request for Zendesk Sunshine Conversations.

Does Pendo or Zendesk Sunshine Conversations run on more platforms?

Pendo runs on Web, Mobile, Desktop. Zendesk Sunshine Conversations runs on Web, iOS, Android.

Can I use Pendo for free?

Yes. Pendo has a free tier, so you can try it without paying. Zendesk Sunshine Conversations starts at On request.

What is Pendo best used for?

Pendo is most often used for user onboarding, feature adoption, product analytics, user feedback collection. Of those, user onboarding and feature adoption are not what Zendesk Sunshine Conversations is typically brought in for.

What can Pendo do that Zendesk Sunshine Conversations cannot?

Pendo covers Product analytics, In-app messaging, User onboarding, Feature adoption tracking. Zendesk Sunshine Conversations covers Live chat, SMS messaging, Facebook Messenger, WhatsApp integration. Both handle Salesforce, Slack.