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Healthcare · head to head

Included Health vs Unmind

Included Health logo

Included Health

Healthcare

Care navigation and virtual care in one contract for self funded employers and health plans

From
On request
Rated
-
Full reviewWebsite
Unmind logo

Unmind

HR

UK built workplace mental health platform combining therapy, coaching, manager training and a 24/7 helpline in one contract

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Included Health owning both the navigation recommendations and the virtual care delivery creates a structural incentive to steer members to the vendor own clinicians, and an employer should require disclosure and measurement of how often that happens.; Unmind psychiatry and medication management are not core, so populations needing prescribing care are routed into the health system and the employer sees no continuity of care for the most acute cases.
  • They diverge on capability: Included Health covers Care navigation, Unmind covers Therapy and coaching.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Included Health and Unmind actually diverge.

Attributes where Included Health and Unmind differ
AttributeIncluded HealthUnmind
CategoryHealthcareHR

Identical on both: starting price (On request), pricing model (quote), free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Included Health

  • Care navigation
  • Provider quality steerage
  • Expert medical opinion
  • Virtual primary care
  • Virtual behavioural health
  • Virtual urgent care
  • Benefits integration
  • Employer reporting

Only in Unmind

  • Therapy and coaching
  • Nova AI support
  • Content and courses
  • Accredited manager training
  • Anonymised insights
  • 24/7 global helpline
  • Critical incident response
  • Work-life practical support

What people use each for

The jobs each tool is most often brought in to do.

Included Health

  • A large self funded employer whose members cannot tell which specialist to see and who currently absorbs the cost of poor referral decisionsnot Unmind
  • An employer that has bought several point solutions and needs one front door that routes members to the ones already paid fornot Unmind
  • A self funded plan wanting expert second opinions before high cost elective surgery, where a changed recommendation pays for the programmenot Unmind
  • An employer replacing separate navigation and telehealth vendors with one contract and one member experiencenot Unmind

Unmind

  • A UK or EU headquartered employer consolidating a wellbeing app, a therapy provider and a legacy EAP into one contract and one insights viewnot Included Health
  • A multinational needing a helpline that answers in local hours across European and Asian sites rather than a US-centric servicenot Included Health
  • An HR team that needs accredited manager training framed for UK and EU employment law rather than American normsnot Included Health
  • An organisation that has had a serious workplace incident and wants critical incident response inside the same contract as ongoing carenot Included Health

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Included Health

  • Owning both the navigation recommendations and the virtual care delivery creates a structural incentive to steer members to the vendor own clinicians, and an employer should require disclosure and measurement of how often that happens.
  • Pricing is per employee per month across the whole eligible population, so a plan with low navigation engagement pays for everyone to serve the minority who call.
  • Savings claims rest on avoided costs and changed referral decisions, which are counterfactual by nature, so performance guarantees need very careful definition or they measure activity rather than money.
  • The company is a merger of three organisations with different origins, and members and benefits teams still encounter seams between navigation, virtual primary care and behavioural health that the single brand implies are absent.
  • It sells primarily to large self funded employers, so mid market employers and fully insured plans find both the pricing and the implementation effort disproportionate to their size.

Unmind

  • Psychiatry and medication management are not core, so populations needing prescribing care are routed into the health system and the employer sees no continuity of care for the most acute cases.
  • Pricing is per employee per year across the whole eligible population, so an employer with low engagement pays for a large denominator regardless of how many people use anything.
  • Bundling therapy, helpline, content and training into one price makes benchmarking against point solutions genuinely difficult, and consultants often cannot produce a like-for-like comparison.
  • United States provider depth and health plan integration are weaker than European coverage, so a US-heavy employer will find the network and the benefits integration less mature.
  • The anonymised insights layer requires minimum group sizes before reporting, so smaller teams and country sites, precisely where an HR team suspects a problem, return no data.

Pricing, plan by plan

Included Health

On request
  • Included Health$undefined/year
    • Per employee per month across the eligible population, quoted not published
    • Navigation and virtual care modules priced separately or bundled
    • Some components offered with performance guarantees tied to measured savings

Unmind

On request
  • Unmind workplace mental health platform$undefined/year
    • Per employee per year, invoiced to the employer
    • Modules including helpline, critical incident cover and manager training bundled or added
    • Minimum eligible population applies, oriented to large mid-market and enterprise

Which should you pick?

Choose Included Health if

  • You need care navigation.
  • You work on Web, iOS, Android.
  • You also want provider quality steerage.
Included Health review

Choose Unmind if

  • You need therapy and coaching.
  • You work on Web, iOS, Android.
  • You also want nova ai support.
Unmind review

Questions people ask

Is Included Health or Unmind better?
Neither clearly leads. Included Health starts at On request and Unmind at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Included Health or Unmind?
Included Health starts at On request and Unmind at On request.
Does Included Health or Unmind run on more platforms?
Both run on Web, iOS, Android, so platform support will not decide this one for you.
What is Included Health best used for?
Included Health is most often used for a large self funded employer whose members cannot tell which specialist to see and who currently absorbs the cost of poor referral decisions, an employer that has bought several point solutions and needs one front door that routes members to the ones already paid for, a self funded plan wanting expert second opinions before high cost elective surgery, where a changed recommendation pays for the programme, an employer replacing separate navigation and telehealth vendors with one contract and one member experience. Of those, a large self funded employer whose members cannot tell which specialist to see and who currently absorbs the cost of poor referral decisions and an employer that has bought several point solutions and needs one front door that routes members to the ones already paid for are not what Unmind is typically brought in for.
What can Included Health do that Unmind cannot?
Included Health covers Care navigation, Provider quality steerage, Expert medical opinion, Virtual primary care. Unmind covers Therapy and coaching, Nova AI support, Content and courses, Accredited manager training.

Answered from the vendors’ own pages

Included Health: What exactly is Included Health?

The combination of Grand Rounds Health navigation, Doctor On Demand virtual care and the original Included Health concierge service, operating under one brand since late 2021.

Unmind: Does Unmind replace our EAP?

It is designed to, including the 24/7 helpline and critical incident response. Confirm the specific helpline coverage hours and languages for each country you operate in.

Included Health: Who pays for it?

The self funded employer or the health plan pays a per employee per month fee. Virtual care visits may also carry member cost sharing depending on plan design.

Unmind: How is it priced?

Per employee per year across the eligible population, invoiced to the employer. Rates are not published.

Included Health: Is there a minimum size?

No published minimum, but it sells primarily to large self funded employers and the pricing and implementation effort do not suit small organisations.

Unmind: Does it offer psychiatry?

No, prescribing care is not the core offer. Therapy, coaching and helpline support are, with escalation into local health systems for medication management.

Included Health: How does it recommend providers?

Through data driven quality analysis rather than a plain directory. Ask specifically how those recommendations are produced and how often they resolve to the company own virtual clinicians.

Unmind: Is there a minimum headcount?

Yes in practice. Unmind targets large mid-market and enterprise employers, and small organisations are not the commercial focus.

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