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Software Development · head to head

Humanloop vs New Relic

Humanloop logo

Humanloop

Software Development

The LLM evals platform for enterprises

From
Free
Rated
-
Full reviewWebsite
New Relic logo

New Relic

Logging

Observability made simple

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Humanloop no published pricing for standard plans; customers must contact sales for quotes; New Relic data ingest costs can be high for large-scale deployments with high logging volume, making budgeting difficult

Where they differ

Only the attributes on which Humanloop and New Relic actually diverge.

Attributes where Humanloop and New Relic differ
AttributeHumanloopNew Relic
Pricing modelusage-basedUnknown
PlatformsWebWeb, Api, Mobile
CategorySoftware DevelopmentLogging
FoundedUnknown2008

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Humanloop

Nothing recorded that New Relic does not also cover.

Only in New Relic

  • APM
  • Infrastructure Monitoring
  • Log Management
  • Browser Monitoring
  • Synthetic Monitoring
  • Mobile Monitoring
  • Kubernetes Monitoring
  • AI Ops

What people use each for

The jobs each tool is most often brought in to do.

Humanloop

  • LLM prompt management and evaluationnot New Relic
  • AI workflow automation and testingnot New Relic
  • Model monitoring and logging at scalenot New Relic

New Relic

  • Application monitoringnot Humanloop
  • Infrastructure monitoringnot Humanloop
  • Error trackingnot Humanloop
  • Performance optimizationnot Humanloop

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Humanloop

  • No published pricing for standard plans; customers must contact sales for quotes
  • Billing based on logs created per API call, making costs unpredictable without usage estimates
  • Separate charges apply from AI providers (OpenAI, Anthropic, etc.) using customer's own API keys, adding external costs

New Relic

  • Data ingest costs can be high for large-scale deployments with high logging volume, making budgeting difficult
  • Core user licensing model adds complexity to pricing with distinction between full platform users and basic users
  • Default logs obfuscation may miss some sensitive patterns requiring custom configuration
  • Retention limits even on paid tiers require additional storage for long-term compliance requirements

Pricing, plan by plan

Humanloop

Free
  • Free TrialFree
    • 2 members
    • 50 evaluation runs
    • 10,000 logs per month
  • Startup Program$null/contact-sales
    • Tailored pricing for early-stage, VC-backed startups
  • Enterprise$null/contact-sales
    • Custom pricing
    • SSO + SAML authentication
    • Role-based access controls

New Relic

Free

No published plan breakdown. See the New Relic review.

Which should you pick?

Choose Humanloop if

  • You want to start without paying.
Humanloop review

Choose New Relic if

  • You need apm.
  • You want to start without paying.
  • You work on Web, Api, Mobile.
  • You also want infrastructure monitoring.
New Relic review

Questions people ask

Is Humanloop or New Relic better?
Neither clearly leads. Humanloop starts at Free and New Relic at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Humanloop or New Relic?
Humanloop starts at Free and New Relic at Free.
Does Humanloop or New Relic run on more platforms?
Humanloop runs on Web. New Relic runs on Web, Api, Mobile.
Can I use Humanloop for free?
Both have a free tier, so you can try either at no cost before committing.
What is Humanloop best used for?
Humanloop is most often used for llm prompt management and evaluation, ai workflow automation and testing, model monitoring and logging at scale. Of those, llm prompt management and evaluation and ai workflow automation and testing are not what New Relic is typically brought in for.
What can Humanloop do that New Relic cannot?
New Relic covers APM, Infrastructure Monitoring, Log Management, Browser Monitoring.

Answered from the vendors’ own pages

Humanloop: How much does Humanloop cost?

Humanloop offers a free trial with 2 members and 10,000 logs per month. Startup program and Enterprise plans require contacting sales for custom pricing based on usage needs.

Source
New Relic: Does New Relic offer a free tier?

Yes, New Relic's free tier is perpetual with no credit card required. It includes 100 GB of free data ingest monthly, one Full Platform User with access to all 50+ capabilities, and unlimited Basic Users for querying and dashboard creation.

Source
Humanloop: What are the limits on Humanloop's free trial plan?

Free trial includes 2 members, 50 evaluation runs, and 10,000 logs per month with access to all features at limited volume.

Source
New Relic: How much does New Relic cost for paid plans?

Paid plans start at $49 per month per core user. New Relic uses consumption-based pricing where you pay only for what you use. Annual commitment options are available with volume discounts for larger teams.

Source
Humanloop: How is Humanloop usage billed?

Humanloop bills based on logs created per API call to prompts, tools, evaluators, or flows. Separate charges apply from external AI providers like OpenAI and Anthropic using the customer's own API keys.

Source
New Relic: What data retention is included in New Relic's free tier?

The free tier includes a minimum of 8 days data retention for troubleshooting. Paid plans offer extended retention periods and customizable data retention policies.

Source
Humanloop: Does Humanloop offer discounts for nonprofits or academics?

Academic and nonprofit pricing is available upon request, requiring contact with sales for customized rates.

Source
New Relic: How many integrations does New Relic support?

New Relic provides access to 780+ integrations and unlimited hosts at no additional cost. These include monitoring integrations for various cloud services, databases, and applications.

Source
New Relic: Can I use New Relic to monitor multiple cloud providers?

Yes, New Relic is cloud-agnostic and supports monitoring across AWS, Google Cloud, Azure, and on-premises infrastructure in a single platform.

Source
New Relic: What is New Relic's ownership structure today?

New Relic was acquired by TPG and Francisco Partners on July 31, 2023, for $6.5 billion and transitioned from a publicly traded company to a private company in November 2023.

Source
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