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Software Development · head to head

Braintrust vs New Relic

Braintrust logo

Braintrust

Software Development

The active observability platform for agents

From
Free
Rated
-
Full reviewWebsite
New Relic logo

New Relic

Logging

Observability made simple

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Braintrust enterprise plan pricing not published, requires custom quote; New Relic data ingest costs can be high for large-scale deployments with high logging volume, making budgeting difficult

Where they differ

Only the attributes on which Braintrust and New Relic actually diverge.

Attributes where Braintrust and New Relic differ
AttributeBraintrustNew Relic
Pricing modelfreemiumUnknown
PlatformsWebWeb, Api, Mobile
CategorySoftware DevelopmentLogging
FoundedUnknown2008

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Braintrust

Nothing recorded that New Relic does not also cover.

Only in New Relic

  • APM
  • Infrastructure Monitoring
  • Log Management
  • Browser Monitoring
  • Synthetic Monitoring
  • Mobile Monitoring
  • Kubernetes Monitoring
  • AI Ops

What people use each for

The jobs each tool is most often brought in to do.

Braintrust

  • Monitoring production AI agents for qualitynot New Relic
  • Detecting patterns in agent failuresnot New Relic
  • Defining quality expectations before shipping agentsnot New Relic
  • Tracking prompts and tool calls in productionnot New Relic

New Relic

  • Application monitoringnot Braintrust
  • Infrastructure monitoringnot Braintrust
  • Error trackingnot Braintrust
  • Performance optimizationnot Braintrust

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Braintrust

  • Enterprise plan pricing not published, requires custom quote
  • Pro plan includes 6-12 months free discount for startups only

New Relic

  • Data ingest costs can be high for large-scale deployments with high logging volume, making budgeting difficult
  • Core user licensing model adds complexity to pricing with distinction between full platform users and basic users
  • Default logs obfuscation may miss some sensitive patterns requiring custom configuration
  • Retention limits even on paid tiers require additional storage for long-term compliance requirements

Pricing, plan by plan

Braintrust

Free
  • StarterFree
    • $10 model credits monthly included
    • 1 GB processed data monthly
    • 10000 scores monthly
  • Pro$249/month
    • $249 model credits monthly included
    • 5 GB processed data monthly
    • 50000 scores monthly
  • Enterprise$null/month
    • Custom data retention and export capabilities
    • RBAC and premium support
    • On-premises or hosted solutions available

New Relic

Free

No published plan breakdown. See the New Relic review.

Which should you pick?

Choose Braintrust if

  • You want to start without paying.
Braintrust review

Choose New Relic if

  • You need apm.
  • You want to start without paying.
  • You work on Web, Api, Mobile.
  • You also want infrastructure monitoring.
New Relic review

Questions people ask

Is Braintrust or New Relic better?
Neither clearly leads. Braintrust starts at Free and New Relic at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Braintrust or New Relic?
Braintrust starts at Free and New Relic at Free.
Does Braintrust or New Relic run on more platforms?
Braintrust runs on Web. New Relic runs on Web, Api, Mobile.
Can I use Braintrust for free?
Both have a free tier, so you can try either at no cost before committing.
What is Braintrust best used for?
Braintrust is most often used for monitoring production ai agents for quality, detecting patterns in agent failures, defining quality expectations before shipping agents, tracking prompts and tool calls in production. Of those, monitoring production ai agents for quality and detecting patterns in agent failures are not what New Relic is typically brought in for.
What can Braintrust do that New Relic cannot?
New Relic covers APM, Infrastructure Monitoring, Log Management, Browser Monitoring.

Answered from the vendors’ own pages

Braintrust: Does Braintrust have a free plan?

Braintrust Starter plan is free and includes $10 model credits monthly, 1 GB processed data, 10000 scores monthly, and 14-day data retention with unlimited users and projects. No credit card required.

Source
New Relic: Does New Relic offer a free tier?

Yes, New Relic's free tier is perpetual with no credit card required. It includes 100 GB of free data ingest monthly, one Full Platform User with access to all 50+ capabilities, and unlimited Basic Users for querying and dashboard creation.

Source
Braintrust: How much does the Braintrust Pro plan cost?

Braintrust Pro plan costs $249 per month and includes $249 model credits, 5 GB processed data, 50000 scores monthly, and 30-day data retention. Qualifying startups receive 6-12 months free.

Source
New Relic: How much does New Relic cost for paid plans?

Paid plans start at $49 per month per core user. New Relic uses consumption-based pricing where you pay only for what you use. Annual commitment options are available with volume discounts for larger teams.

Source
Braintrust: What are Braintrust's overage charges?

Braintrust charges overage rates after monthly allocations: model credits beyond monthly allotment are charged at token rates, data overage is $4 per GB on Starter or $3 per GB on Pro, scores overage is $2.50 per 1000 on Starter or $1.50 per 1000 on Pro. Extended data retention beyond the included period costs $0.50 per GB per month.

Source
New Relic: What data retention is included in New Relic's free tier?

The free tier includes a minimum of 8 days data retention for troubleshooting. Paid plans offer extended retention periods and customizable data retention policies.

Source
New Relic: How many integrations does New Relic support?

New Relic provides access to 780+ integrations and unlimited hosts at no additional cost. These include monitoring integrations for various cloud services, databases, and applications.

Source
New Relic: Can I use New Relic to monitor multiple cloud providers?

Yes, New Relic is cloud-agnostic and supports monitoring across AWS, Google Cloud, Azure, and on-premises infrastructure in a single platform.

Source
New Relic: What is New Relic's ownership structure today?

New Relic was acquired by TPG and Francisco Partners on July 31, 2023, for $6.5 billion and transitioned from a publicly traded company to a private company in November 2023.

Source
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