Softwr

Software Development · head to head

Humanloop vs incident.io

Humanloop logo

Humanloop

Software Development

The LLM evals platform for enterprises

From
Free
Rated
-
Full reviewWebsite
incident.io logo

incident.io

Logging

Software reliability platform with on-call management and agentic root cause analysis

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Humanloop no published pricing for standard plans; customers must contact sales for quotes; incident.io free plan limited to single team and basic features

Where they differ

Only the attributes on which Humanloop and incident.io actually diverge.

Attributes where Humanloop and incident.io differ
AttributeHumanloopincident.io
Pricing modelusage-basedsubscription
PlatformsWebWeb, Slack, Microsoft Teams
CategorySoftware DevelopmentLogging
FoundedUnknown2021

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Humanloop

Nothing recorded that incident.io does not also cover.

Only in incident.io

  • Intelligent alert routing
  • Agentic root cause analysis
  • On-call scheduling
  • Slack and Teams integration
  • AI call transcription
  • Status pages
  • Workflow automation

What people use each for

The jobs each tool is most often brought in to do.

Humanloop

  • LLM prompt management and evaluationnot incident.io
  • AI workflow automation and testingnot incident.io
  • Model monitoring and logging at scalenot incident.io

incident.io

  • Manage incident response workflows in Slacknot Humanloop
  • Automatically investigate root causes with AInot Humanloop
  • Maintain on-call schedules across teamsnot Humanloop
  • Track incident metrics and trendsnot Humanloop
  • Communicate status to customers automaticallynot Humanloop

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Humanloop

  • No published pricing for standard plans; customers must contact sales for quotes
  • Billing based on logs created per API call, making costs unpredictable without usage estimates
  • Separate charges apply from AI providers (OpenAI, Anthropic, etc.) using customer's own API keys, adding external costs

incident.io

  • Free plan limited to single team and basic features
  • Per-user pricing increases costs for larger teams
  • Agentic features may require additional integrations
  • Advanced features concentrated in higher price tiers

Pricing, plan by plan

Humanloop

Free
  • Free TrialFree
    • 2 members
    • 50 evaluation runs
    • 10,000 logs per month
  • Startup Program$null/contact-sales
    • Tailored pricing for early-stage, VC-backed startups
  • Enterprise$null/contact-sales
    • Custom pricing
    • SSO + SAML authentication
    • Role-based access controls

incident.io

Free
  • BasicFree
    • Slack and Teams support
    • Single team on-call
    • Status pages
  • Pro$25/user-month
    • All Team features
    • Advanced insights
    • Custom dashboards
  • Enterprise$undefined/custom
    • All Pro features
    • Dedicated success manager
    • Advanced access controls

Which should you pick?

Choose Humanloop if

  • You want to start without paying.
Humanloop review

Choose incident.io if

  • You need intelligent alert routing.
  • You want to start without paying.
  • You work on Web, Slack, Microsoft Teams.
  • You also want agentic root cause analysis.
incident.io review

Questions people ask

Is Humanloop or incident.io better?
Neither clearly leads. Humanloop starts at Free and incident.io at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Humanloop or incident.io?
Humanloop starts at Free and incident.io at Free.
Does Humanloop or incident.io run on more platforms?
Humanloop runs on Web. incident.io runs on Web, Slack, Microsoft Teams.
Can I use Humanloop for free?
Both have a free tier, so you can try either at no cost before committing.
What is Humanloop best used for?
Humanloop is most often used for llm prompt management and evaluation, ai workflow automation and testing, model monitoring and logging at scale. Of those, llm prompt management and evaluation and ai workflow automation and testing are not what incident.io is typically brought in for.
What can Humanloop do that incident.io cannot?
incident.io covers Intelligent alert routing, Agentic root cause analysis, On-call scheduling, Slack and Teams integration.

Answered from the vendors’ own pages

Humanloop: How much does Humanloop cost?

Humanloop offers a free trial with 2 members and 10,000 logs per month. Startup program and Enterprise plans require contacting sales for custom pricing based on usage needs.

Source
incident.io: What is included in the free incident.io plan?

The Basic free plan includes Slack and Teams support, single team on-call, status pages, and 1 custom field, ideal for getting started with incident management.

Source
Humanloop: What are the limits on Humanloop's free trial plan?

Free trial includes 2 members, 50 evaluation runs, and 10,000 logs per month with access to all features at limited volume.

Source
incident.io: How much does on-call management cost?

On-call is an add-on costing $10/user/month for Team plan or $20/user/month for Pro plan, in addition to base incident management pricing.

Source
Humanloop: How is Humanloop usage billed?

Humanloop bills based on logs created per API call to prompts, tools, evaluators, or flows. Separate charges apply from external AI providers like OpenAI and Anthropic using the customer's own API keys.

Source
incident.io: Can incident.io integrate with my existing tools?

incident.io natively integrates with Slack and Microsoft Teams for incident management workflows, with additional integrations available.

Source
Humanloop: Does Humanloop offer discounts for nonprofits or academics?

Academic and nonprofit pricing is available upon request, requiring contact with sales for customized rates.

Source
incident.io: What SLA does incident.io offer?

Only the Enterprise plan includes a 99.99% SLA guarantee. Basic, Team, and Pro plans do not have published SLAs.

Source
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