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Software Development · head to head

Factory vs New Relic

Factory logo

Factory

Software Development

The autonomy stack for enterprise teams

From
$20/month
Rated
-
Full reviewWebsite
New Relic logo

New Relic

Logging

Observability made simple

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only New Relic has a free tier, so it costs nothing to try first.
  • Each has a real cost: Factory business and Enterprise plans require direct sales contact for pricing; New Relic data ingest costs can be high for large-scale deployments with high logging volume, making budgeting difficult

Where they differ

Only the attributes on which Factory and New Relic actually diverge.

Attributes where Factory and New Relic differ
AttributeFactoryNew Relic
Starting price$20/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWebWeb, Api, Mobile
CategorySoftware DevelopmentLogging
FoundedUnknown2008

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Factory

Nothing recorded that New Relic does not also cover.

Only in New Relic

  • APM
  • Infrastructure Monitoring
  • Log Management
  • Browser Monitoring
  • Synthetic Monitoring
  • Mobile Monitoring
  • Kubernetes Monitoring
  • AI Ops

What people use each for

The jobs each tool is most often brought in to do.

Factory

  • AI agent development and deploymentnot New Relic
  • Multi-platform automationnot New Relic
  • Background task executionnot New Relic
  • Agent orchestrationnot New Relic

New Relic

  • Application monitoringnot Factory
  • Infrastructure monitoringnot Factory
  • Error trackingnot Factory
  • Performance optimizationnot Factory

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Factory

  • Business and Enterprise plans require direct sales contact for pricing
  • Individual plans (Pro, Plus, Max) have limited feature details

New Relic

  • Data ingest costs can be high for large-scale deployments with high logging volume, making budgeting difficult
  • Core user licensing model adds complexity to pricing with distinction between full platform users and basic users
  • Default logs obfuscation may miss some sensitive patterns requiring custom configuration
  • Retention limits even on paid tiers require additional storage for long-term compliance requirements

Pricing, plan by plan

Factory

$20/month
  • Pro$20/month
    • Agent-native multi-platform experience
    • Desktop, CLI, and SDK access
    • Cloud and local background agents
  • Plus$100/month
    • Everything in Pro
    • Approximately 5x usage limits
    • Droid Computers for remote agents
  • Max$200/month
    • Everything in Plus
    • Approximately 10x usage limits
    • Early access to new features
  • Business$null/mo

New Relic

Free

No published plan breakdown. See the New Relic review.

Which should you pick?

Choose Factory if

Nothing in the data separates Factory from New Relic on the points above - pick on price and on how each one feels to use.

Factory review

Choose New Relic if

  • You need apm.
  • You want to start without paying.
  • You work on Web, Api, Mobile.
  • You also want infrastructure monitoring.
New Relic review

Questions people ask

Is Factory or New Relic better?
Neither clearly leads. Factory starts at $20/month and New Relic at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Factory or New Relic?
New Relic has a free tier; the other does not. Paid plans start at $20/month for Factory and Free for New Relic.
Does Factory or New Relic run on more platforms?
Factory runs on Web. New Relic runs on Web, Api, Mobile.
Can I use New Relic for free?
Yes. New Relic has a free tier, so you can try it without paying. Factory starts at $20/month.
What is Factory best used for?
Factory is most often used for ai agent development and deployment, multi-platform automation, background task execution, agent orchestration. Of those, ai agent development and deployment and multi-platform automation are not what New Relic is typically brought in for.
What can Factory do that New Relic cannot?
New Relic covers APM, Infrastructure Monitoring, Log Management, Browser Monitoring.

Answered from the vendors’ own pages

Factory: What is Factory.ai's pricing?

Factory.ai offers individual plans starting at USD$20 per month for Pro, USD$100 per month for Plus, and USD$200 per month for Max. Team plans including Business and Enterprise tiers are available at custom pricing based on the number of seats required.

Source
New Relic: Does New Relic offer a free tier?

Yes, New Relic's free tier is perpetual with no credit card required. It includes 100 GB of free data ingest monthly, one Full Platform User with access to all 50+ capabilities, and unlimited Basic Users for querying and dashboard creation.

Source
Factory: What are the usage limits for each plan?

The Pro plan is the baseline tier. Plus provides approximately 5 times the usage limits of Pro, while Max provides approximately 10 times the usage limits of Pro. Exact usage limits are not specified on the pricing page.

Source
New Relic: How much does New Relic cost for paid plans?

Paid plans start at $49 per month per core user. New Relic uses consumption-based pricing where you pay only for what you use. Annual commitment options are available with volume discounts for larger teams.

Source
Factory: What AI models are included with Factory.ai?

All Factory.ai plans include access to GPT-5, Claude Opus and Sonnet, Google Gemini, and open-weight models. Business and Enterprise plans also include dedicated compute with partitioned inference and options for on-premise deployment.

Source
New Relic: What data retention is included in New Relic's free tier?

The free tier includes a minimum of 8 days data retention for troubleshooting. Paid plans offer extended retention periods and customizable data retention policies.

Source
New Relic: How many integrations does New Relic support?

New Relic provides access to 780+ integrations and unlimited hosts at no additional cost. These include monitoring integrations for various cloud services, databases, and applications.

Source
New Relic: Can I use New Relic to monitor multiple cloud providers?

Yes, New Relic is cloud-agnostic and supports monitoring across AWS, Google Cloud, Azure, and on-premises infrastructure in a single platform.

Source
New Relic: What is New Relic's ownership structure today?

New Relic was acquired by TPG and Francisco Partners on July 31, 2023, for $6.5 billion and transitioned from a publicly traded company to a private company in November 2023.

Source
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