Softwr

Logging · head to head

New Relic vs Unleash

New Relic logo

New Relic

Logging

Observability made simple

From
Free
Rated
-
Full reviewWebsite
Unleash logo

Unleash

Software Development

Open-source feature flag and experimentation service

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: New Relic data ingest costs can be high for large-scale deployments with high logging volume, making budgeting difficult; Unleash the Pay-As-You-Go plan is priced per seat, which can get costly for larger teams.
  • They diverge on capability: New Relic covers APM, Unleash covers Feature flags.

Where they differ

Only the attributes on which New Relic and Unleash actually diverge.

Attributes where New Relic and Unleash differ
AttributeNew RelicUnleash
Pricing modelUnknownfreemium
PlatformsWeb, Api, Mobileweb, api, linux
CategoryLoggingSoftware Development
Founded2008Unknown

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in New Relic

  • APM
  • Infrastructure Monitoring
  • Log Management
  • Browser Monitoring
  • Synthetic Monitoring
  • Mobile Monitoring
  • Kubernetes Monitoring
  • AI Ops

Only in Unleash

  • Feature flags
  • A/B/n testing
  • Custom targeting
  • SDKs
  • SSO
  • Audit logs

What people use each for

The jobs each tool is most often brought in to do.

New Relic

  • Application monitoringnot Unleash
  • Infrastructure monitoringnot Unleash
  • Error trackingnot Unleash
  • Performance optimizationnot Unleash

Unleash

  • Gradual and progressive feature rolloutsnot New Relic
  • Running A/B/n experiments tied to flagsnot New Relic
  • Self-hosting feature management for compliance needsnot New Relic
  • Enterprise SSO-controlled feature flag governancenot New Relic

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

New Relic

  • Data ingest costs can be high for large-scale deployments with high logging volume, making budgeting difficult
  • Core user licensing model adds complexity to pricing with distinction between full platform users and basic users
  • Default logs obfuscation may miss some sensitive patterns requiring custom configuration
  • Retention limits even on paid tiers require additional storage for long-term compliance requirements

Unleash

  • The Pay-As-You-Go plan is priced per seat, which can get costly for larger teams.
  • Self-hosted Enterprise requires a minimum of 5 seats and an annual contract.
  • Additional API traffic beyond the included quota is billed per million requests.
  • Advanced SLAs and dedicated customer success are reserved for the custom Enterprise tier.

Pricing, plan by plan

New Relic

Free

No published plan breakdown. See the New Relic review.

Unleash

Free
  • Pay-As-You-Go$75/month
    • Cloud-hosted
    • 53M API requests/month included
    • Unlimited feature flags, projects and environments
  • Custom Enterprise$undefined/mo
    • Cloud, self-hosted or hybrid
    • Premium support options
    • 99.99% uptime SLA

Which should you pick?

Choose New Relic if

  • You need apm.
  • You want to start without paying.
  • You work on Web, Api, Mobile.
  • You also want infrastructure monitoring.
New Relic review

Choose Unleash if

  • You need feature flags.
  • You want to start without paying.
  • You work on web, api, linux.
  • You also want a/b/n testing.
Unleash review

Questions people ask

Is New Relic or Unleash better?
Neither clearly leads. New Relic starts at Free and Unleash at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, New Relic or Unleash?
New Relic starts at Free and Unleash at Free.
Does New Relic or Unleash run on more platforms?
New Relic runs on Web, Api, Mobile. Unleash runs on web, api, linux.
Can I use New Relic for free?
Both have a free tier, so you can try either at no cost before committing.
What is New Relic best used for?
New Relic is most often used for application monitoring, infrastructure monitoring, error tracking, performance optimization. Of those, application monitoring and infrastructure monitoring are not what Unleash is typically brought in for.
What can New Relic do that Unleash cannot?
New Relic covers APM, Infrastructure Monitoring, Log Management, Browser Monitoring. Unleash covers Feature flags, A/B/n testing, Custom targeting, SDKs.

Answered from the vendors’ own pages

New Relic: Does New Relic offer a free tier?

Yes, New Relic's free tier is perpetual with no credit card required. It includes 100 GB of free data ingest monthly, one Full Platform User with access to all 50+ capabilities, and unlimited Basic Users for querying and dashboard creation.

Source
Unleash: What does Unleash cost?

Unleash offers a Pay-As-You-Go cloud plan at $75/seat/month with a 14-day free trial, plus a custom-priced Enterprise plan for self-hosted or hybrid deployments.

Source
New Relic: How much does New Relic cost for paid plans?

Paid plans start at $49 per month per core user. New Relic uses consumption-based pricing where you pay only for what you use. Annual commitment options are available with volume discounts for larger teams.

Source
Unleash: How is usage metered?

The Pay-As-You-Go plan includes 53M API requests per month, with additional traffic billed at $5 per million requests thereafter.

Source
New Relic: What data retention is included in New Relic's free tier?

The free tier includes a minimum of 8 days data retention for troubleshooting. Paid plans offer extended retention periods and customizable data retention policies.

Source
Unleash: What does Unleash integrate with, and is there an API?

Unleash provides an API and 25+ official SDKs across languages, along with SSO integrations via SAML 2.0 and OpenID Connect.

Source
New Relic: How many integrations does New Relic support?

New Relic provides access to 780+ integrations and unlimited hosts at no additional cost. These include monitoring integrations for various cloud services, databases, and applications.

Source
New Relic: Can I use New Relic to monitor multiple cloud providers?

Yes, New Relic is cloud-agnostic and supports monitoring across AWS, Google Cloud, Azure, and on-premises infrastructure in a single platform.

Source
New Relic: What is New Relic's ownership structure today?

New Relic was acquired by TPG and Francisco Partners on July 31, 2023, for $6.5 billion and transitioned from a publicly traded company to a private company in November 2023.

Source
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