Softwr

Software · head to head

Google Workspace vs Zendesk

Google Workspace logo

Google Workspace

Software

Everything you need to get work done, all in one place

From
€3.4/month
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

Software

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Google Workspace starter tier storage limited to 30 GB per user, requiring upgrade to Standard or higher for adequate document storage; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: Google Workspace covers Gmail business email, Zendesk covers Ticket management.

Where they differ

Only the attributes on which Google Workspace and Zendesk actually diverge.

Attributes where Google Workspace and Zendesk differ
AttributeGoogle WorkspaceZendesk
Starting price€3.4/month$19/month
Founded20062007

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Google Workspace

  • Gmail business email
  • Google Drive storage
  • Google Docs, Sheets, Slides
  • Google Calendar
  • Google Meet video conferencing
  • Google Chat
  • Google Forms
  • Google Sites

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

Both cover

  • Salesforce
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Google Workspace

  • Business email and calendar managementnot Zendesk
  • Collaborative document editingnot Zendesk
  • Video conferencing and meetingsnot Zendesk
  • Secure document storage and sharingnot Zendesk

Zendesk

  • Help desk and ticketing system managementnot Google Workspace
  • Omnichannel customer supportnot Google Workspace
  • Knowledge base and self-service portalsnot Google Workspace
  • AI-assisted customer servicenot Google Workspace

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Google Workspace

  • Starter tier storage limited to 30 GB per user, requiring upgrade to Standard or higher for adequate document storage
  • Starter and Standard tiers both capped at maximum 300 users per organisation
  • Video meetings limited to 100 participants on Starter tier, 150 on Standard tier
  • Recording capabilities only available on Standard tier and above
  • eDiscovery, Vault, and advanced security features only available on Plus and Enterprise tiers

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Google Workspace

€3.4/month

No published plan breakdown. See the Google Workspace review.

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Google Workspace if

  • You need gmail business email.
  • You also want google drive storage.
Google Workspace review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Google Workspace or Zendesk better?
Neither clearly leads. Google Workspace starts at €3.4/month and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Google Workspace or Zendesk?
Google Workspace starts at €3.4/month and Zendesk at $19/month.
Does Google Workspace or Zendesk run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Google Workspace best used for?
Google Workspace is most often used for business email and calendar management, collaborative document editing, video conferencing and meetings, secure document storage and sharing. Of those, business email and calendar management and collaborative document editing are not what Zendesk is typically brought in for.
What can Google Workspace do that Zendesk cannot?
Google Workspace covers Gmail business email, Google Drive storage, Google Docs, Sheets, Slides, Google Calendar. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat. Both handle Salesforce, Slack.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Google Workspace

More on Zendesk

Keep looking

Other head to heads