Softwr

Productivity · head to head

Remember The Milk vs Zendesk

Remember The Milk logo

Remember The Milk

Productivity

The smart to-do app for busy people

From
Free
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

All industries

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only Remember The Milk has a free tier, so it costs nothing to try first.
  • Each has a real cost: Remember The Milk interface looks dated compared to modern task managers; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: Remember The Milk covers Smart lists, Zendesk covers Ticket management.

Where they differ

Only the attributes on which Remember The Milk and Zendesk actually diverge.

Attributes where Remember The Milk and Zendesk differ
AttributeRemember The MilkZendesk
Starting priceFree$19/month
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb, iOS, Android, macOS, WindowsWeb
CategoryProductivityAll industries
Founded20042007

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Remember The Milk

  • Smart lists
  • Location reminders
  • Task sharing
  • Advanced search
  • Subtasks
  • Google Calendar
  • Outlook
  • Evernote

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

What people use each for

The jobs each tool is most often brought in to do.

Remember The Milk

  • Schedulingnot Zendesk
  • Appointment bookingnot Zendesk
  • Time trackingnot Zendesk
  • Resource managementnot Zendesk
  • Team coordinationnot Zendesk

Zendesk

  • Help desk and ticketing system managementnot Remember The Milk
  • Omnichannel customer supportnot Remember The Milk
  • Knowledge base and self-service portalsnot Remember The Milk
  • AI-assisted customer servicenot Remember The Milk

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Remember The Milk

  • Interface looks dated compared to modern task managers
  • Limited mobile app features compared to desktop version
  • No advanced project management features like Gantt charts or timeline views

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Remember The Milk

Free
  • FreeFree
    • Task creation and organization
    • Basic reminders
    • List sharing
  • Pro$39.99/year
    • All free features
    • Advanced sorting
    • Attachments

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Remember The Milk if

  • You need smart lists.
  • You want to start without paying.
  • You work on Web, iOS, Android, macOS, Windows.
  • You also want location reminders.
Remember The Milk review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Remember The Milk or Zendesk better?
Neither clearly leads. Remember The Milk starts at Free and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Remember The Milk or Zendesk?
Remember The Milk has a free tier; the other does not. Paid plans start at Free for Remember The Milk and $19/month for Zendesk.
Does Remember The Milk or Zendesk run on more platforms?
Remember The Milk runs on Web, iOS, Android, macOS, Windows. Zendesk runs on Web.
Can I use Remember The Milk for free?
Yes. Remember The Milk has a free tier, so you can try it without paying. Zendesk starts at $19/month.
What is Remember The Milk best used for?
Remember The Milk is most often used for scheduling, appointment booking, time tracking, resource management. Of those, scheduling and appointment booking are not what Zendesk is typically brought in for.
What can Remember The Milk do that Zendesk cannot?
Remember The Milk covers Smart lists, Location reminders, Task sharing, Advanced search. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat.

Answered from the vendors’ own pages

Remember The Milk: Is there a free version of Remember The Milk?

Yes. Remember The Milk is free to download and use with core features like task creation, lists, reminders, and basic sharing. A Pro subscription at $39.99 annually unlocks advanced features like advanced sorting, attachments, and Apple Watch support.

Source
Remember The Milk: What devices and platforms does Remember The Milk support?

Remember The Milk is available across desktop, mobile, web, and wearable platforms with native applications, ensuring tasks remain synchronized across all devices.

Source
Remember The Milk: Can I share tasks with others in Remember The Milk?

Yes, Remember The Milk allows you to share lists and assign tasks to others to coordinate work and get things done faster.

Source
Remember The Milk: Does Remember The Milk integrate with other apps?

Yes, Remember The Milk integrates natively with Gmail, Google Calendar, Evernote, and Zapier, allowing you to capture tasks from multiple sources.

Source
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Related pages

More on Remember The Milk

More on Zendesk

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