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Software · head to head

Todoist vs Zendesk

Todoist logo

Todoist

Software

The world's #1 task manager and to-do list app

From
Free
Rated
-
Full reviewWebsite
Zendesk logo

Zendesk

Software

Champions of customer service

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only Todoist has a free tier, so it costs nothing to try first.
  • Each has a real cost: Todoist no built-in time tracking for tasks; requires third-party integration like Toggl; Zendesk aI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • They diverge on capability: Todoist covers Natural language input, Zendesk covers Ticket management.

Where they differ

Only the attributes on which Todoist and Zendesk actually diverge.

Attributes where Todoist and Zendesk differ
AttributeTodoistZendesk
Starting priceFree$19/month
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb, iOS, Android, macOS, WindowsWeb

Identical on both: user rating (Not yet rated), category (Unknown), founded (2007).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Todoist

  • Natural language input
  • Recurring tasks
  • Projects and sub-tasks
  • Labels and filters
  • Priority levels
  • Productivity tracking
  • Templates
  • Notifications

Only in Zendesk

  • Ticket management
  • Omnichannel support
  • Knowledge base
  • Live chat
  • Call center
  • Analytics & reporting
  • Automation
  • Customer satisfaction

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Todoist

  • Personal task managementnot Zendesk
  • Team project coordinationnot Zendesk
  • Goal trackingnot Zendesk
  • Habit buildingnot Zendesk
  • Daily planningnot Zendesk

Zendesk

  • Help desk and ticketing system managementnot Todoist
  • Omnichannel customer supportnot Todoist
  • Knowledge base and self-service portalsnot Todoist
  • AI-assisted customer servicenot Todoist

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Todoist

  • No built-in time tracking for tasks; requires third-party integration like Toggl
  • Free plan limited to 5 personal projects only
  • No Gantt charts, resource allocation, or advanced project management features for large enterprises
  • Phone support not available; email and help center only
  • Calendar view and advanced filtering only available on paid plans

Zendesk

  • AI agents operate on per-resolution billing; customers pay only when an AI agent successfully resolves a ticket without escalation
  • Copilot and Contact Center features available as separate add-ons at £50+/agent/month
  • Advanced routing, workforce engagement, and approval workflows limited to Enterprise tier
  • Highest tier requires sales consultation and custom pricing

Pricing, plan by plan

Todoist

Free
  • BeginnerFree
    • 5 personal projects
    • Smart Quick Add
    • Task reminders
  • Pro$5/month
    • 300 personal projects
    • Calendar layout
    • Custom task reminders
  • Business$8/month
    • Everything in Pro
    • Shared team workspace
    • Up to 500 team projects

Zendesk

$19/month

No published plan breakdown. See the Zendesk review.

Which should you pick?

Choose Todoist if

  • You need natural language input.
  • You want to start without paying.
  • You work on Web, iOS, Android, macOS, Windows.
  • You also want recurring tasks.
Todoist review

Choose Zendesk if

  • You need ticket management.
  • You also want omnichannel support.
Zendesk review

Questions people ask

Is Todoist or Zendesk better?
Neither clearly leads. Todoist starts at Free and Zendesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Todoist or Zendesk?
Todoist has a free tier; the other does not. Paid plans start at Free for Todoist and $19/month for Zendesk.
Does Todoist or Zendesk run on more platforms?
Todoist runs on Web, iOS, Android, macOS, Windows. Zendesk runs on Web.
Can I use Todoist for free?
Yes. Todoist has a free tier, so you can try it without paying. Zendesk starts at $19/month.
What is Todoist best used for?
Todoist is most often used for personal task management, team project coordination, goal tracking, habit building. Of those, personal task management and team project coordination are not what Zendesk is typically brought in for.
What can Todoist do that Zendesk cannot?
Todoist covers Natural language input, Recurring tasks, Projects and sub-tasks, Labels and filters. Zendesk covers Ticket management, Omnichannel support, Knowledge base, Live chat. Both handle Slack.

Answered from the vendors’ own pages

Todoist: Does Todoist work offline?

Basic editing and task management work offline, but advanced features like syncing reminders and shared updates require internet connectivity.

Source
Todoist: Does Todoist have a free plan and what does it include?

Yes, Todoist offers a free Beginner plan with 5 personal projects, Smart Quick Add, task reminders, flexible layouts, 3 filter views, and 1 week activity history. More advanced features require the Pro or Business plans.

Source
Todoist: Can I use Todoist on mobile devices?

Yes, Todoist offers native apps for both iOS and Android with over 30 million downloads. Mobile apps provide full task management functionality across devices.

Source
Todoist: What integrations does Todoist support?

Todoist integrates with over 100 apps including Slack, Google Calendar, Outlook, Microsoft Teams, Gmail, and Toggl Track. Additional integrations are available through Zapier, Make, and IFTTT automation platforms.

Source
Todoist: How much does Todoist cost?

Free plan is $0. Pro plan costs $5/month (billed annually) or $7/month (monthly billing). Business plan costs $8/month per user (annual) or $10/month per user (monthly), as of December 2025.

Source
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Related pages

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