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Software · head to head

Google Workspace vs Salesforce Service Cloud

Google Workspace logo

Google Workspace

Software

Everything you need to get work done, all in one place

From
€3.4/month
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Google Workspace starter tier storage limited to 30 GB per user, requiring upgrade to Standard or higher for adequate document storage; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Google Workspace covers Gmail business email, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Google Workspace and Salesforce Service Cloud actually diverge.

Attributes where Google Workspace and Salesforce Service Cloud differ
AttributeGoogle WorkspaceSalesforce Service Cloud
Starting price€3.4/month$25/month
PlatformsWebWeb, Ios, Android
Founded20061999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Google Workspace

  • Gmail business email
  • Google Drive storage
  • Google Docs, Sheets, Slides
  • Google Calendar
  • Google Meet video conferencing
  • Google Chat
  • Google Forms
  • Google Sites

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • MuleSoft

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Google Workspace

  • Business email and calendar managementnot Salesforce Service Cloud
  • Collaborative document editingnot Salesforce Service Cloud
  • Video conferencing and meetingsnot Salesforce Service Cloud
  • Secure document storage and sharingnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Google Workspace
  • Field servicenot Google Workspace
  • Self-service portalsnot Google Workspace
  • AI-powered supportnot Google Workspace

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Google Workspace

  • Starter tier storage limited to 30 GB per user, requiring upgrade to Standard or higher for adequate document storage
  • Starter and Standard tiers both capped at maximum 300 users per organisation
  • Video meetings limited to 100 participants on Starter tier, 150 on Standard tier
  • Recording capabilities only available on Standard tier and above
  • eDiscovery, Vault, and advanced security features only available on Plus and Enterprise tiers

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Google Workspace

€3.4/month

No published plan breakdown. See the Google Workspace review.

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Google Workspace if

  • You need gmail business email.
  • You also want google drive storage.
Google Workspace review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Google Workspace or Salesforce Service Cloud better?
Neither clearly leads. Google Workspace starts at €3.4/month and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Google Workspace or Salesforce Service Cloud?
Google Workspace starts at €3.4/month and Salesforce Service Cloud at $25/month.
Does Google Workspace or Salesforce Service Cloud run on more platforms?
Google Workspace runs on Web. Salesforce Service Cloud runs on Web, Ios, Android.
What is Google Workspace best used for?
Google Workspace is most often used for business email and calendar management, collaborative document editing, video conferencing and meetings, secure document storage and sharing. Of those, business email and calendar management and collaborative document editing are not what Salesforce Service Cloud is typically brought in for.
What can Google Workspace do that Salesforce Service Cloud cannot?
Google Workspace covers Gmail business email, Google Drive storage, Google Docs, Sheets, Slides, Google Calendar. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Slack.
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Related pages

More on Google Workspace

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