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Software · head to head

Forest vs Salesforce Service Cloud

Forest logo

Forest

Software

Stay focused, be present

From
Free
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only Forest has a free tier, so it costs nothing to try first.
  • Each has a real cost: Forest no standalone desktop app; limited to browser extensions; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Forest covers Focus timer, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Forest and Salesforce Service Cloud actually diverge.

Attributes where Forest and Salesforce Service Cloud differ
AttributeForestSalesforce Service Cloud
Starting priceFree$25/month
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsiOS, Android, Chrome, FirefoxWeb, Ios, Android
Founded20141999

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Forest

  • Focus timer
  • Virtual forest building
  • Real tree planting partnership
  • Website/app blocking
  • Statistics tracking
  • Achievements & rewards
  • Social features
  • Custom tree species

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

Both cover

  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Forest

  • Study sessionsnot Salesforce Service Cloud
  • Work focus timenot Salesforce Service Cloud
  • Digital detoxnot Salesforce Service Cloud
  • Pomodoro techniquenot Salesforce Service Cloud
  • Phone addiction managementnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Forest
  • Field servicenot Forest
  • Self-service portalsnot Forest
  • AI-powered supportnot Forest

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Forest

  • No standalone desktop app; limited to browser extensions
  • Mobile app pricing varies by platform; iOS one-time purchase vs. Android different model
  • Forest Plus features required for advanced analytics and custom tag tracking

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Forest

Free

No published plan breakdown. See the Forest review.

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Forest if

  • You need focus timer.
  • You want to start without paying.
  • You work on iOS, Android, Chrome, Firefox.
  • You also want virtual forest building.
Forest review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Forest or Salesforce Service Cloud better?
Neither clearly leads. Forest starts at Free and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Forest or Salesforce Service Cloud?
Forest has a free tier; the other does not. Paid plans start at Free for Forest and $25/month for Salesforce Service Cloud.
Does Forest or Salesforce Service Cloud run on more platforms?
Forest runs on iOS, Android, Chrome, Firefox. Salesforce Service Cloud runs on Web, Ios, Android.
Can I use Forest for free?
Yes. Forest has a free tier, so you can try it without paying. Salesforce Service Cloud starts at $25/month.
What is Forest best used for?
Forest is most often used for study sessions, work focus time, digital detox, pomodoro technique. Of those, study sessions and work focus time are not what Salesforce Service Cloud is typically brought in for.
What can Forest do that Salesforce Service Cloud cannot?
Forest covers Focus timer, Virtual forest building, Real tree planting partnership, Website/app blocking. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Ios support, Android support.

Answered from the vendors’ own pages

Forest: How much does Forest cost?

Forest has a free version with core features (timer, app blocking, group focus). Forest Plus subscription costs $3.33/month when billed annually at $39.99, with pricing varying by region and platform.

Source
Forest: What platforms does Forest support?

Forest is available on iOS (one-time purchase $3.99), Android (free with ads, or $1.99 one-time for ad-free), and as a browser extension for Chrome and Firefox.

Source
Forest: What is Forest's tree planting program?

Forest has partnered with Trees for the Future to plant real trees. Users can spend earned focus coins to fund tree planting in Kenya, Senegal, Tanzania, Uganda, and Cameroon. Over 2.1 million real trees have been planted.

Source
Forest: Does Forest work offline?

Yes. Forest's core focus experience including the timer, tree growth, and stats works completely offline. This allows use on airplanes, subways, and areas without internet connectivity.

Source
Forest: Is there a Forest desktop app?

No. Forest does not have an official standalone desktop application. Desktop access is available through browser extensions for Chrome and Firefox only. Some users run the mobile app via emulators like BlueStacks.

Source
Forest: What features are in Forest Plus?

Forest Plus includes all Mindful Space soundscapes, custom app allowlists, advanced analytics with custom tags, exclusive tree species, 3x coin boost, and the ability to plant up to 5 real trees annually.

Source
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