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Software · head to head

Bear Notes vs Salesforce Service Cloud

Bear Notes logo

Bear Notes

Software

Beautiful note-taking app for Apple devices

From
Free
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only Bear Notes has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bear Notes apple only: Bear runs on Mac, iPhone and iPad with no Windows, Android or web app; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Bear Notes covers Markdown-based notes, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Bear Notes and Salesforce Service Cloud actually diverge.

Attributes where Bear Notes and Salesforce Service Cloud differ
AttributeBear NotesSalesforce Service Cloud
Starting priceFree$25/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsMacOS, IOS, IPadOSWeb, Ios, Android
Founded20151999

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bear Notes

  • Markdown-based notes
  • Powerful tag system
  • Rich text formatting
  • Image support
  • iCloud sync
  • Dark and light themes
  • Encryption support
  • Backup and restore

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Bear Notes

  • Markdown note taking on Apple devicesnot Salesforce Service Cloud
  • Organising notes with nested hashtags rather than foldersnot Salesforce Service Cloud
  • Exporting notes to PDF, DOCX, HTML or ePubnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Bear Notes
  • Field servicenot Bear Notes
  • Self-service portalsnot Bear Notes
  • AI-powered supportnot Bear Notes

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bear Notes

  • Apple only: Bear runs on Mac, iPhone and iPad with no Windows, Android or web app
  • Sync across devices requires Bear Pro and works through iCloud only
  • The free version is limited to 3 export formats, 3 themes and 1 app icon
  • OCR search inside images and PDFs is Pro only
  • Note encryption is Pro only
  • The Pro trial lasts 7 days

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Bear Notes

Free
  • FreeFree
    • Note creation and organization
    • Tags
    • Local sync
  • Premium$1.99/month
    • iCloud sync
    • Themes
    • Markdown export

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Bear Notes if

  • You need markdown-based notes.
  • You want to start without paying.
  • You work on MacOS, IOS, IPadOS.
  • You also want powerful tag system.
Bear Notes review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Bear Notes or Salesforce Service Cloud better?
Neither clearly leads. Bear Notes starts at Free and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bear Notes or Salesforce Service Cloud?
Bear Notes has a free tier; the other does not. Paid plans start at Free for Bear Notes and $25/month for Salesforce Service Cloud.
Does Bear Notes or Salesforce Service Cloud run on more platforms?
Bear Notes runs on MacOS, IOS, IPadOS. Salesforce Service Cloud runs on Web, Ios, Android.
Can I use Bear Notes for free?
Yes. Bear Notes has a free tier, so you can try it without paying. Salesforce Service Cloud starts at $25/month.
What is Bear Notes best used for?
Bear Notes is most often used for markdown note taking on apple devices, organising notes with nested hashtags rather than folders, exporting notes to pdf, docx, html or epub. Of those, markdown note taking on apple devices and organising notes with nested hashtags rather than folders are not what Salesforce Service Cloud is typically brought in for.
What can Bear Notes do that Salesforce Service Cloud cannot?
Bear Notes covers Markdown-based notes, Powerful tag system, Rich text formatting, Image support. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service.
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